Leading radiology continuing education provider in the US (50+ course titles). Write, copyedit, proofread, and verify the accuracy of all courses and tests. Plan and create courses and objectives based on industry needs and gap analyses. Assist owner/Director of Education with course adoption, development, and deadlines. Collaborate with licensing and approval organizations to move courses through the development and approval process. Create, edit, and proofread marketing materials. Review changes to, update, and correct courses and tests. Manage customer feedback on courses/tests. Keep abreast of industry standards. Ensure adherence to American Medical Association Manual of Style, 10th and 11th editions, and in-house style guide. Obtain permissions and manage releases as needed. Deliver editorial support for important documents as needed. Contribute to production meetings. Provide customer service support and managerial support to the Director of Business Operations and assistant manager when needed. Train and educate staff regarding field developments and course topics.

Professionally and courteously assisted customers in placing orders and answered customer questions. Accurately entered customer information into company databases. Handled sensitive personal and financial information.