My key responsibilities- Lead and manage managers and teams of international end-user support engineers and specialists supporting 5K users.- Develop and implement strategies and processes to improve user satisfaction and support efficiency- Partner with product and engineering teams to ensure support solutions meet user needs- Represent the End-User Support team in cross-functional initiatives- Adhere to budget

I was responsible for service management and IT operations at Worldline | SIX Payment Services in Austria. This means that I am responsible for ensuring that the complex IT infrastructure in Austria works 24x7 in dynamic times for payment providers. - Together with senior management, I regularly evaluated the efficiency of business processes against organisational objectives and implemented improvements.- I was responsible for keeping the IT budget under control.- I ensured that financial targets and other agreed IT KPIs were met and reported.- I have been responsible for ensuring that IT operates in compliance with established PCI-DSS regulations.- I have carried out a number of successful transition and transformation projects. And gained significant experience in managing technical service operations as well as internal and external 3rd party suppliers.Team size: 3 internal, 10 external

I was responsible for Service Management and IT Operations at SIX Payment Services in Austria. - I was responsible for optimising and managing the operations. I had to plan, coordinate, manage and design all operational and service delivery activities. - I was responsible for working directly with the executive management team.- Established best practice methodologies for Incident/Change/Problem Management- Identified and exploited opportunities to reduce the cost of IT systems and resources- Ensure that all performance metrics are met- Defined individual and team objectives within MBO metrics SIX Group decided to sell the issuing of credit and prepaid cards (commercial issuing), together with the issuing support for Austrian banks, to easybank in 2017. I was responsible for ensuring the successful migration of SIX Payment Services Austria's IT-related tasks.SIX Group decided to sell the payment services business to Worldline in 2018. Within this migration/integration project, I was responsible for the successful execution of the IT tasks of SIX Payment Services Austria.As part of a global IT team, I've worked in virtual teams with SIX colleagues in different locations.Team size: 3 internal, 15 external

I was responsible for IT services across the life cycle between the SIX Group Payment Services Market Division and the IT Division. I improved service quality, productivity and service delivery. From 04/2017, I was also appointed as Head of IT Operations. At that time, I was responsible for 4 data centres (1 internal and 3 provided by external partners) in Austria. In 2017, SIX Group decided to sell the issuing of credit and prepaid cards (commercial issuing) together with the issuing support for Austrian banks to easybank. Within this complex demerger project, I was responsible for the successful execution of the IT tasks of SIX Payment Services Austria.Team size: 6 internal, 7 external

I was responsible for IT services across the life cycle between the SIX Group Payment Services Market Division and the IT Division. I improved service quality, productivity and service delivery.

I was responsible for Service Management for ATM, POS, Issuing and Acquiring front and back office systems at Austria's largest credit card issuing and acquiring bank based on ITIL (IT Infrastructure Library) and IPMA (Project Excellence Model) best practices.Team size: 5 internal

At one of Austria's largest credit card issuing and acquiring banks, I was responsible for service management based on ITIL (IT Infrastructure Library) and IPMA (Project Excellence Model) best practices for ATM, POS, Issuing and Acquiring front and back office systems.Team size: 5 internal

As Technical Project Manager for Mastercard Prepaid Cards issued by PayLife Bank, I was responsible for all technical product and project related aspects of the prepaid card issuing process at PayLife Bank.In this role I was also responsible for the smooth migration of the electronic document management system (SER DoXIS).

Responsibilities:- Led and managed the development of several intranet and internet applications in Coldfusion and PHP- Worked closely with business stakeholders to gather requirements and develop technical specifications- Collaborated with a team of developers to create high-quality, user-friendly applications- Managed the project lifecycle from conception to launch

- Developed and implemented multimedia web projects for Sony Europe's subsidiaries, such as SonyCard UK and Digital Imaging Europe.- Used a variety of tools and technologies, including Macromedia Dreamweaver, Macromedia Fireworks, Macromedia Flash, Adobe Photoshop, Freehand, Ultra Edit, and Visual Studio.- Designed and implemented web pages using HTML, CSS, ASP, JSP, and JavaScript.