Greg Ruddock Email & Phone Number

Acworth, Ga, Us

Iselin, New Jersey, Us

Strategic leader with experience driving operational excellence in payroll, tax, and HR. Directed and led operations for the newly acquired payroll services division. Proven record in optimizing processes and delivering exceptional results.

Led operations during merger for payroll services division. Oversaw payroll, tax, funding, print production and support departments. Partnered with strategic planning, process improvement, employee development, audit controls and tax compliance organizations.• Provided leadership and expertise in payroll services, print production, and tax operations to organization.• Successfully merged 2 high performing print operations. Developed QA process for past 2 years with an error rate of .001%.• Supported a 24% YoY client growth while leading the merger of two payroll service division. • Achieved all corporate and strategic goals with focus on meeting and exceeding KPIs for Payment Service team (e.g. client retention, NPS, team engagement, etc.) and agreed objectives. • Organized and led Year End printing services for client base that produced over 1,000,000 YE forms including W2, 1099, and 1095-C.

Lowell, Ma, Us

Directed and led operations for newly acquired payroll services division. Oversaw payroll, tax,funding, print production and support departments.• Prepared and directed team and employees thru successful acquisition.• Contributed to successful client transition after the acquisition. Able to drive 100% compliance with client base to gather all 8655 documentations in 2 months. • Created and improved process and procedures in the payroll, print production and tax operations business unit to add value to client compliance and accountability to payroll service and tax teams.• Established and opened two more print production location and created BCP plan for payroll service organization.• Successfully launched two new payroll products offering to client base – New Hire Reporting Services and W2C services.

Roswell, Ga, Us

Served as Vice President of Operations for Human Capital Management software company. Managed and led operations, including the following departments: Payroll Support, New Client Implementation, Software Quality and Assurance, and Training. Maintained and managed national vendor relationships. Worked with CEO regarding strategic planning, process improvement, software platform improvements, product development, client retention programs, recruitment, and hiring in an accelerated employee growth company.

Rochester, Ny, Us

Managed East Coast Operations for large Payroll Service Bureau. Directed team of 100+ associates responsible for new client implementation, payroll processing, tax filing, and ACH funds movement for 24,000 + clients. Worked closely with Senior Vice President of Operations regarding strategic planning, process improvement, migration of client base, payroll platform improvements, client retention programs, recruitment, and hiring in an accelerated employee growth company.

Rochester, Ny, Us

Managed virtual team of 25 associates in five service locations. As Director of Implementation, was responsible for all new client implementation for company. Directed team responsible for collaborating with Sales Department, Operation Department, and Tax Department to onboard three million dollars in new revenue each year. Realigned the organizational structure and identified opportunities in the department for efficiency, while implementing strategies for continuous improvement.

Rochester, Ny, Us

Managed Payroll Department and Tax Department for company. As Atlanta Operations Manager, was responsible for entire client base’s tax services, including daily payments, quarterly filing, and annual filing.

Rochester, Ny, Us

Managed Southeast Payroll Department for company. As Payroll Manager responsible for Southeast payroll service team, production team, and implementation team. Responsible for 20+ associates, excelling in training, leading, and motivating employees.

Rochester, Ny, Us

Supervised New Client Department. Directed team of eight associates responsible for new client implementation. Worked closely with three District Sales Managers, as well as 30+ sales representatives.

Cincinnati, Ohio, Us

Managed overall Point of Sale operations including cash control, budgeting, accounting, and training. Responsible for staffing and scheduling all Point of Sale operations.