Guillermo Rodriguez-Vazquez Email & Phone Number

San Juan, Puerto Rico

San Juan, Puerto Rico

As a dedicated Store Manager, I excel in driving profitable results through a strong focus on operational excellence, expense control, and effective management of human capital. My commitment to creating efficient processes and fostering a motivated team ensures that operational goals are not only met but exceeded. With a proven track record of optimizing store performance and delivering exceptional customer service, I am passionate about achieving sustainable growth and operational success.Sales and Profitability: Driving sales and ensuring the store meets or exceeds financial targets. Implementing strategies to boost revenue and manage profitability.Operational Excellence: Overseeing day-to-day store operations, including inventory management, stock replenishment, and ensuring store layout and merchandising standards are met.Expense Control: Managing budgets, controlling costs, and optimizing store expenses to maximize profitability.Customer Service: Ensuring a high standard of customer service, resolving complaints, and creating a positive shopping experience for customers.Team Management: Recruiting, training, and developing staff. Scheduling shifts, managing performance, and fostering a productive work environment.Compliance and Security: Ensuring adherence to company policies, health and safety regulations, and security procedures to protect store assets and staff.Project Management: Overseeing and implementing new initiatives or projects, such as store renovations, promotional events, or new product launches.Reporting and Analysis: Analyzing sales data, performance metrics, and customer feedback to make informed business decisions and adjustments.These responsibilities combine to ensure smooth store operations, effective team management, and a positive customer experience.

Carolina, Puerto Rico

Store Manager responsible for the whole operation of two retail stores including human capital, sales performance, revenues and shrinkage programs;• Led a team of 6 Assistant Store Managers, 10 Supervisors and 144 associates • Coached store team to achieve company's goals and develop leadership capabilities • Responsible for the creation and execution of store's profit plan and initiatives • Delivered profit by executing sales initiatives, maximize gross margins and optimize expense controls • Review of Profit and Loss Statement, store’s General Ledger and Stock Ledger • Financial acumen; EBITDA and Variable Profit Contribution analysis for cash flow management • Continuous operational and financial improvement within the store • Execution of retail operating processes to maintain business standards • Promoted a high performing customer service culture within all associates and management • Responsible for attracting, selecting, developing and retaining strong store talent• Weekly sales forecast and budget planning • Owner of store inventory control programs, strategy action plans execution and shrinkage results• Daily walks to validate store readiness execution and presentation standards• Brand Ambassador; responsible for the store engagement and partnership on community events and initiatives • Enforced and followed all applicable laws, regulations and company policies

San Juan, Puerto Rico

Operations Manager responsible of all store support operations including warehouse logistics, inbound & outbound shipment, floor replenishment, merchandise pricing, store facilities & building maintenance, IT equipment readiness and store office;• Supervised a support team composed of 45 backroom associates, 6 office assistants, 3 support supervisors and a receiving manager• Recruitment, training, development and performance management of multiple teams and individuals • Provided first person coaching and leadership on action plans execution, Customer Satisfaction Survey learnings and customer/associate interactions • Responsible for planning and coordination of store special projects, daily progress and deadlines • Weekly analysis of Profit and Loss Statement Report to identify financial opportunities and expense management • Responsible for accounts payable processes and P&L expenses allocations • Weekly review of vendor invoices and purchase orders, expense forecasting and monthly budget planning • Owner of cash office procedures including over & short, safe fund balance reconciliation and daily bank deposits

Carolina, Puerto Rico

Department Manager for the Sears Home Improvement Business. Departments includes Lawn & Garden, Patio, Tools & Paint, Plumbing, Seasonal, Fitness, Outdoor Recreational, and Sporting Goods;• Responsible for the management and performance of 24 sales associates, including training, coaching and development • Personal contribution and support in achieving daily sales goals • Accountable for making adjustments to assortment and the execution of merchandising strategy to meet customer needs • Managed inventory control processes and procedures by adhering to company guidelines • Filled reports by reviewing daily and weekly sales performance in order to identify opportunities and business trends • Performed duties such as customer experience manager (CEM) and manager on duty (MOD) • Management and performance of sears.com and sears parts direct platforms • Applied customer engagement best practices • Daily metrics measurement at associate, store and district level

Caguas, Puerto Rico

Hardlines Sales supervisor with merchandising, pricing and replenishment focus;• Manager on Duty role through entire store and its departments • Constant training and development to meet and satisfy customer needs • Promptly and courteous customer service assists and interactions • Warehouse and stock room maintenance and optimization • Merchandise and goods receipts validation to achieve inventory accuracy • Maintained inventory control standards • Execution and validation of correct warranty claim processes• Monthly sales planning execution• Ad set up & Ad take down• Price Integrity for compliance and regulations