Ashley G. Email & Phone Number

Boston, MA, US

• Benefits Administration | Manage all benefit offerings, from medical, dental, and 401(k) through EAP, transit, and additional benefits and perks, and serve as primary employee contact for all benefits related.
• Leave Management |Serve as sole contact for employee inquiries and as coordinator for all leaves of absence.
• Compliance | Ensure state and federal compliance for all offerings, as well as reporting for state and federal… Show more
• Compliance | Ensure state and federal compliance for all offerings, as well as reporting for state and federal programs.
• Employee Engagement and Perks | Assist team in surveying, researching, and executing employee engagement events and initiatives. Show less

Greater Boston Area

• Opera, oratorio, and choral engagements including Odyssey Opera, Boston Youth Symphony, Newburyport Choral Society, and First Parish Weston.
• Studio and live work for SoundTrec Boston/Video Game Orchestra such as Code Vein and Final Fantasy XV.
• Backup vocals for tours performing locally including Josh Groban and Sarah Brightman.

Boston, Massachusetts, United States

• Guided managers on addressing and resolving conflicts with staff
• Consulted with Director, VP, and C-Suite leadership to develop roles and responsibilities within teams
• Developed & served as program manager & primary contact for managers and employees throughout the performance review cycle
• Administered, evaluated, and managed action plan on annual employee engagement survey
• Designed and executed multi-media company onboarding and orientation curriculum
• Researched and… Show more

Boston, Massachusetts, United States

• Designed and executed customer facing rebranding campaign strategy
• Built out a team of 6+ from ground up, from hire to tenure
• Role transferred from BlueWave; see additional responsibilities listed below

Boston, Massachusetts, United States

• Prioritized team goals and deliverables
• Resolved and report escalated customer cases and complaints
• Served as project manager for customer-facing initiatives
• Served as company customer operations liaison
• Presented customer metrics and pain points to company stakeholders
• Conducted customer case audits to assure quality and timeliness

• Design and cultivate an engaging and ever-improving customer journey.
• Prepare and deliver communications to Customers via Salesforce and Marketing Cloud.
• Create and maintain customer collateral for partner education and sales.
• Construct and dataload monthly bill messaging.
• Collaborate with marketing team to construct and revise customer onboarding process.
• Design and execute communications campaigns to meet customer operations goals and metrics.

• Serve as Rider Services Lead and/or Project Manager for rider-facing issues/initiatives.
• Design and create in-app training materials (instructions, images, animation).
• Identify areas of need in customer communication and work with marketing to execute campaigns.
• Serve as training manager for Rider Services unit.
• Understand aggravating and mitigating factors to serve as a rider behavior expert for team members and the company.
• Utilize our CRM to manage escalated… Show more

Greater Boston Area

• Responsible for the accurate and timely entry of all cash receipts and registrations into the Association Manager Database and Sage Accounting Software.
• Balance one quarter to one half million dollars in revenue per month.
• Responsible for invoicing of 900+ Peer Review firms in Massachusetts and surrounding states.
• Manage contracts for sponsors and exhibitors for Society events and advertising.
• Devise and maintain a new paperless system of registration, refund, and… Show more
• Devise and maintain a new paperless system of registration, refund, and invoicing records.

• Organized and distributed rehearsal schedule, took attendance, noted absence requests, logged and updated all contact information.
• First contact for venue or technical difficulties, as well as cast travel arrangements.

Master Of Music, Voice Performance

Bachelor Of Music, Music Education