Ashley G. Email & Phone Number

Boston, Ma, Us

• Benefits Administration | Manage all benefit offerings, from medical, dental, and 401(k) through EAP, transit, and additional benefits and perks, and serve as primary employee contact for all benefits related inquiries. Own and execute open enrollment flow.• Leave Management |Serve as sole contact for employee inquiries and as coordinator for all leaves of absence.• Compliance | Ensure state and federal compliance for all offerings, as well as reporting for state and federal… Show more • Benefits Administration | Manage all benefit offerings, from medical, dental, and 401(k) through EAP, transit, and additional benefits and perks, and serve as primary employee contact for all benefits related inquiries. Own and execute open enrollment flow.• Leave Management |Serve as sole contact for employee inquiries and as coordinator for all leaves of absence.• Compliance | Ensure state and federal compliance for all offerings, as well as reporting for state and federal programs.• Employee Engagement and Perks | Assist team in surveying, researching, and executing employee engagement events and initiatives. Show less

Greater Boston Area

• Opera, oratorio, and choral engagements including Odyssey Opera, Boston Youth Symphony, Newburyport Choral Society, and First Parish Weston.• Studio and live work for SoundTrec Boston/Video Game Orchestra such as Code Vein and Final Fantasy XV.• Backup vocals for tours performing locally including Josh Groban and Sarah Brightman.

Boston, Massachusetts, United States

• Guided managers on addressing and resolving conflicts with staff• Consulted with Director, VP, and C-Suite leadership to develop roles and responsibilities within teams• Developed & served as program manager & primary contact for managers and employees throughout the performance review cycle• Administered, evaluated, and managed action plan on annual employee engagement survey• Designed and executed multi-media company onboarding and orientation curriculum• Researched and… Show more • Guided managers on addressing and resolving conflicts with staff• Consulted with Director, VP, and C-Suite leadership to develop roles and responsibilities within teams• Developed & served as program manager & primary contact for managers and employees throughout the performance review cycle• Administered, evaluated, and managed action plan on annual employee engagement survey• Designed and executed multi-media company onboarding and orientation curriculum• Researched and recommended leadership, learning, and development platforms and curricula • Developed and implemented company-wide culture and engagement initiatives• Developed and hosted Perch Weekly, Perch’s once-per-week All Hands, focusing on key company updates impacting daily operations as well as broader company goal progress• Served as primary recruiter for all managers to attract, grow, and retain top talent• Developed and published recruiting and hiring guide to ensure consistent practices across the organization• Supported managers who were navigating employee performance issues and leaves of absence• Onboarded employees to ensure they had access to the requisite tech and resources; offboard employees in a timely and professional manner• Owned and executed payroll and related administrative processes • Provided benefits administration, troubleshooting, enrollments, and renewal support for our HRIS and benefits platforms• Supported payroll audit and Series B fundraising efforts• Served as primary contact and project manager to acquire and maintain B-Corp Certification • Well versed in state tax registrations and payroll compliance • Coordinated team and company events, both social and volunteer• Served as support for employees and managers with People questions and concerns• Understand and evaluate People KPIs (turnover, demographics, eNPS)• Reviewed and improved internal channels of communication Show less

Boston, Massachusetts, United States

• Designed and executed customer facing rebranding campaign strategy • Built out a team of 6+ from ground up, from hire to tenure• Role transferred from BlueWave; see additional responsibilities listed below

Boston, Massachusetts, United States

• Prioritized team goals and deliverables• Resolved and report escalated customer cases and complaints• Served as project manager for customer-facing initiatives• Served as company customer operations liaison• Presented customer metrics and pain points to company stakeholders• Conducted customer case audits to assure quality and timeliness• All Customer Operations Associate duties as listed below

• Design and cultivate an engaging and ever-improving customer journey.• Prepare and deliver communications to Customers via Salesforce and Marketing Cloud.• Create and maintain customer collateral for partner education and sales.• Construct and dataload monthly bill messaging.• Collaborate with marketing team to construct and revise customer onboarding process.• Design and execute communications campaigns to meet customer operations goals and metrics.• Maintain the… Show more • Design and cultivate an engaging and ever-improving customer journey.• Prepare and deliver communications to Customers via Salesforce and Marketing Cloud.• Create and maintain customer collateral for partner education and sales.• Construct and dataload monthly bill messaging.• Collaborate with marketing team to construct and revise customer onboarding process.• Design and execute communications campaigns to meet customer operations goals and metrics.• Maintain the Truly customer phone/voicemail journey.• Create and maintain relevant Salesforce customer service email templates. Show less

• Serve as Rider Services Lead and/or Project Manager for rider-facing issues/initiatives.• Design and create in-app training materials (instructions, images, animation).• Identify areas of need in customer communication and work with marketing to execute campaigns.• Serve as training manager for Rider Services unit.• Understand aggravating and mitigating factors to serve as a rider behavior expert for team members and the company.• Utilize our CRM to manage escalated… Show more • Serve as Rider Services Lead and/or Project Manager for rider-facing issues/initiatives.• Design and create in-app training materials (instructions, images, animation).• Identify areas of need in customer communication and work with marketing to execute campaigns.• Serve as training manager for Rider Services unit.• Understand aggravating and mitigating factors to serve as a rider behavior expert for team members and the company.• Utilize our CRM to manage escalated support tickets, including triage, further escalation, responding to, and/or solving incoming customer support cases.• Identify and assist with targeted anti-fraud and missing bike investigations for priority markets and product offerings.• Proactively identify and reach out or respond to riders requiring education, assistance, or penalties based on rider behavior metrics.• Analyze support cases and rider data to identify areas of improvement in product, education, and internal processes. Show less

Greater Boston Area

• Responsible for the accurate and timely entry of all cash receipts and registrations into the Association Manager Database and Sage Accounting Software. • Balance one quarter to one half million dollars in revenue per month. • Responsible for invoicing of 900+ Peer Review firms in Massachusetts and surrounding states. • Manage contracts for sponsors and exhibitors for Society events and advertising. • Devise and maintain a new paperless system of registration, refund, and… Show more • Responsible for the accurate and timely entry of all cash receipts and registrations into the Association Manager Database and Sage Accounting Software. • Balance one quarter to one half million dollars in revenue per month. • Responsible for invoicing of 900+ Peer Review firms in Massachusetts and surrounding states. • Manage contracts for sponsors and exhibitors for Society events and advertising. • Devise and maintain a new paperless system of registration, refund, and invoicing records. • Lead green billing initiative, ending in accounting-wide paperless billing. • Document billing processes for company records and departmental continuity. • Train temporary contractors to assist with basic accounting and administrative duties during busy season. • Work closely with the Membership and Business Development departments to develop best and most efficient practices for dues/application fees as well as advertising/sponsorship billing. • Provide support to all departments by way of ensuring all transactions are accurate, timely, and confidential. • Provide member support and solutions to members that contact the accounting department. Show less

• Organized and distributed rehearsal schedule, took attendance, noted absence requests, logged and updated all contact information. • First contact for venue or technical difficulties, as well as cast travel arrangements.

Master Of Music, Voice Performance

Bachelor Of Music, Music Education