Gráinne Mcsweeney Email and Phone Number
Gráinne Mcsweeney is a Operations Manager at Irish Traveller Movement. Colleagues describe them as "I have had the opportunity to work with Grainne at both Elavon/US Bank/Syncada as well as at Trax Technologies. Grainne has a unique ability to analyze a situation whether it is internal to our company or external at one of our clients sites, determine what the root cause of the situation is, identify the resources required to address the situation, implement a change that solves the situation for both the immediate as well as long term. Grainne consistently delivers superior customer service/satisfaction and value by understanding the true needs of the client and then leveraging the resources of her company to deliver. She has a unique talent and personality that is guaranteed to deliver success wherever she is involved and in any situation. She is the Top 1% wherever she is." and "I worked with Gráinne during a complex and challenging migration programme where she led the Customer Operations team. Gráinne's strong leadership skills, unwavering professionalism, and her absolute commitment to the objective were all pivotal to achieving a successful migration and a stable customer service operation. This at a time of significant structural change within the business."
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Operations ManagerIrish Traveller MovementWicklow, Ie
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Product ManagerElavon Financial Services Dac Jun 2016 - May 2021Ireland
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Director Of Customer ProgramsTrax Technologies Apr 2015 - Jun 2016Glasgow, United Kingdom -
European Customer Service ManagerElavon Financial Services (U.S. Bank) – Dublin And Belgium Aug 2012 - Apr 2015Dublin And BelgiumLeading a diverse multi-cultural team of 50+ resources in Brussels running the invoice processing (freight payment) for several FTSE 100 companies operating across Europe and in the Far East. This involves managing an internal team whilst being the face of Elavon Operations in front of the client, conducting Monthly Operation Reviews, Quarterly Business Reviews and ad-hoc interactions to resolve any client escalations. In 2013, U.S. Bank acquired Visa’s stockholding in Syncada. I led the re-integration of this team into U.S. Bank, mentoring and coaching the team through a significant period of change whilst forging strong relationships with clients to ensure they were also managed effectively.At the same time, I drove the Operational preparedness for a system migration involving the move of all European clients from a legacy platform to a new International software application, maintaining service to all existing clients throughout the transition.During my time in this role I won membership to the U.S. Bank’s recognition award programme (the Ambassador’s Club) for demonstrating the core values including Leadership, Individual Accountability, Teamwork, Mutual Trust, Execution Excellence and Valuing Diversity.
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Elavon Financial Services (U.S. Bank) – Dublin And BelgiumEuropean Account Manager Aug 2012 - Aug 2013DublinI managed outsourced partner Syncada LLC ensuring the delivery of a quality service to clients on Elavon’s behalf.I took ownership for dealing directly with the clients of Elavon, acting as the liaison between Syncada and the client. This involved the very delicate balance of driving the Syncada organization to delivery whilst taking care to manage client expectations, particularly during the escalation of issues.I took the lead in Monthly Operations Reviews and assisted the Relationship Management team in Quarterly and Annual Business Reviews.A key achievement of mine whilst in this role involved turning a client from threatening to leave to being a stable account within 3 weeks.
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European Account Manager – Department Of Defense (Dod)Syncada Llc – Dublin Aug 2007 - Jul 2012DublinOwned and managed participant relationships for the U.S. DoD in Europe, Middle East and Asia, coordinating activities with the U.S. based Operations team to ensure customer expectations are either met or exceeded.I managed a small team to implement over 100 carriers and acted as the main escalation point for all Customer Service and Technical issues, providing a high level of responsiveness required of this industry sector.Core responsibilities of the role:o Management of 100+ carriers.o Diplomatically driving the recovery of delinquent funds.o Taking business ownership for implementing new functionality / system releases.o Preparing and executing Quarterly Performance Reviews.o Training internal staff working on the Syncada platform.o Developing and implementing processes, procedures, and client training programmes for corporate and government customers using Syncada.o Meeting or exceeding the Service Level Agreements to support the unique requirements of the DoD.o Creating and conducting training sessions for the Annual Supply Chain Conference.Whilst in the role I managed a difficult customer from not wanting to implement the required Syncada tool set to being a client that would provide a reference in support of future prospects.
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Customer Service RepresentativeSyncada Llc – Dublin Nov 2004 - Jul 2007DublinHaving joined the business as the first Customer Service Representative in Europe, I established strong relationships with European and U.S. colleagues to achieve the set-up of the Customer Service and Support function.I developed, from scratch, support processes and procedures for the European market, assisted the international programme manager with implementing 5 new contracts and 4 currencies, and wrote and presented sales presentations and pitches to recruit new carriers.I took the initiative to learn the implementation process ‘on-the-job’ and implemented over 40 DoD sites involving over 150 carriers.Following each implementation I acted as the key contact point for the DoD in Europe providing servicing, training and resolving any operational issues.
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Relationship Manager And Team LeadAib Bank – Dublin Jun 2001 - Nov 2004DublinConsistently exceeded sales goals in the financing and leasing market. Pro-actively established and maintained relationships with all AIB customers, analysing banking services used by customers, and then selling additional services that better met their needs.Owned and managed the Commercial Cash office and front line customer service ensuring that all customer needs were met. I implemented tight controls and processes leading to a dramatic reduction in the level of discrepancies in cash balancing that had previously taken 5-6 hours to resolve.Took responsibility for managing a team of staff, delivering training to ensure that corporate policies were understood and adhered to, and conducting annual performance reviews.Managed the account and loans of Third Level Students and coordinated marketing initiatives to promote and maintain the Student market.Rotated day-to-day activities in the bank including Accounts Controller, Cashier and Customer Service Advisor.
Gráinne Mcsweeney Education Details
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Humanities/Humanistic Studies -
MidasHuman Services, General -
MidasBusiness Administration And Management, General
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St. Josephs Of Cluny
Frequently Asked Questions about Gráinne Mcsweeney
What company does Gráinne Mcsweeney work for?
Gráinne Mcsweeney works for Irish Traveller Movement
What is Gráinne Mcsweeney's role at the current company?
Gráinne Mcsweeney's current role is Operations Manager.
What schools did Gráinne Mcsweeney attend?
Gráinne Mcsweeney attended University Of Limerick, Midas, Midas, St. Josephs Of Cluny.
Who are Gráinne Mcsweeney's colleagues?
Gráinne Mcsweeney's colleagues are Andrew Chapple, Bridget Kelly.
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Grainne Mcsweeney
Ireland -
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