I bring ideas into play and create an environment to transform ideas into actions. At PwC, I am leading the Experience Center and a team of Customer Experience (CX) strategists and designers. We work with our clients to drive growth through Experience. Designing useful and enjoyable experiences for customers is what drives the value of what we create. That's why I believe human-centered design is the most appropriate problem solving approach.My work is grounded in design thinking and collective intelligence. I graduated from AUDENCIA Nantes School of Management and I hold an MIT certificate on FinTech & Future Commerce. I am also trained in MG Taylor method to help groups work more collaboratively.