Gs Sandeep Kumar Email & Phone Number

Hyderabad, Telangana, India

Pune Area, India

 Complete Implementation of the Sunrise suite globally, including US, UK & Asia specific. Handling Multiple Implementations across various geographies, following the Agile methodology for Project management. Product demo, refining specs documentation, requirement gathering, solutioning and analysis of raw data. Product configuration, unit testing, and integration-functional testing & Upgrade activities. Training Users & Providers, new implementation Specialists and coordinate with them at various levels of implementation process for product quality. Go-Live Activities for net-new implementations and Upgrades, coordinating with client and International Teams through command center, for Approval Management, Incident Analysis/bifurcation using SQL queries. Documenting issue tracking system as per the given specifications and resolve technical problems. Posting bugs & new requirements (CR-Change Request) in Tracking tool and coordinating with developer’s team to resolve the issues on priority basis. Product training activities related to project handover, and post go-live support. Exposure to complete Implementation Life Cycle including, Infrastructure Hosting, Demo-kickoff, Content Validation, Gap Analysis based on CSD & FSD, Work-Flow Designs, Data Acquisition, Configuration, Customization, Testing, Training, Go Live, Post Go Live Support, Transition planning and execution.

Banglore

 Onsite Implementation of the HIS product (MyCare) for 2 clients in Qatar. Onsite Implementation of the HIS product (MyCare) for 5 clients in South America/Caribbean region. Understanding, analyzing clients’ business needs, designing and providing viable solutions by translating business requirements into functional requirements. Coordinate with development team, and Quality Assurance teams to analyze client’s business and ascertain their requirements. Documentation of Test Scenarios, Training Manuals and various other Training Documents and presentations. Train users, new implementation Specialists and coordinate with them at various levels of implementation process for product quality.

Hyderabad Area, India

 Onsite implementation of HIS product (Medmantra) for Apollo Enterprise Hospitals Madurai region. Onsite implementation of HIS product (Medmantra) for Apollo Enterprise Hospitals Indore region. Coordinate with development team, level-2 support and Quality Assurance teams to analyze client’s business, ascertain their requirements. Requirement gathering and analysis of raw data to develop specs documentation. Train users and coordinate with them at various levels of implementation process for product quality. Maintain good working relationships with users, IT Team and provide post go-live support to client. Train new implementation Specialists in implementation of project. Document issue tracking system as per the given specifications and resolve technical problems.

Hyderabad Area, India

 Responsible for process review and improvement to increase the overall compliance with Client metrics. Responsible for Business Development by cross selling our services. Responsible for driving client productivity projects. Designing and Delivering capability building programs for the associates  Handling the customer escalations of team, ensuring the resolution with positive call closure and managed the team to better improve customer experience. Audited calls for the team and provided them with feedback on voice, quality and resolution.

Chennai Area, India

 Providing Technical Support to the customers of Vonage World Wide. Fixing issues related to the network problems, basic hardware, Routers both wired and wireless provided by Vonage and basic Operating System related issues. Installation and configuration of routers provided by Vonage in windows and MAC based systems.

Pgp Babi, Business Analytics & Business Intelligence, A

Bachelor Of Technology - Btech, Electrical And Electronics Engineering