Sahash Ghimire Email & Phone Number

Sydney, Nsw, Au

Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Handling emails, voicemail, messages, and ticketing system requests promptly and efficiently. • Managing an average of 25-28 tickets per day, prioritizing and escalating issues as needed. • Collaborating with team members to manage and execute projects related to computer setups, network administration, and cloning.• Staying up-to-date with the latest technologies and trends in the IT industry and recommending new solutions and services. • Troubleshooting technical issues… Show more • Handling emails, voicemail, messages, and ticketing system requests promptly and efficiently. • Managing an average of 25-28 tickets per day, prioritizing and escalating issues as needed. • Collaborating with team members to manage and execute projects related to computer setups, network administration, and cloning.• Staying up-to-date with the latest technologies and trends in the IT industry and recommending new solutions and services. • Troubleshooting technical issues remotely and on-site, minimizing disruption to clients' business operations. • Identifying areas for improvement in IT support processes and procedures and recommending solutions to increase efficiency and productivity.• Maintaining a high level of customer satisfaction by providing excellent customer service and building strong relationships with clients. • Documenting all work performed and providing timely updates to clients for transparency and clear communication. Show less

Sydney, New South Wales, Australia

• Coordinated and managed employee training and development programs• Learned, referenced and applied product knowledge information• Established relationships with key decision-makers within the customer's organisation to promote growth and retention• Created reports and presentations detailing business development activities• Coordinated and executed promotional events and marketing campaigns to increase brand awareness and drive foot traffic • Collaborated with the… Show more • Coordinated and managed employee training and development programs• Learned, referenced and applied product knowledge information• Established relationships with key decision-makers within the customer's organisation to promote growth and retention• Created reports and presentations detailing business development activities• Coordinated and executed promotional events and marketing campaigns to increase brand awareness and drive foot traffic • Collaborated with the management team to create budgets and financial projections for the outlets and ensure financial targets were met• Drafted and negotiated employment contracts for management and staff, ensuring compliance with legal and company policies• Developed and maintained a strong online presence through social media and other digital marketing channels• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profitability• Incorporated product changes into marketing messages to drive customer engagement and maximise profits by consulting with the product development team Show less

Sydney, New South Wales, Australia

Bachelor'S Degree, Information Technology

Professional Year, Information Technology

Bachelor'S Degree, Information Technology