Selling final expense insurance policies to clients inquiring about the Funeral Advantage program. Perform a needs assessment and obtain critical health information to qualify clients and provide accurate quotes for coverage. Provide high level customer service to new and existing clients to ensure business stays on the books.

I have represented clients in 250+ property damage claims over the course of my three years of experience working for Veteran Claim Adjusters. I am highly skilled at assessing damage from hurricanes and other storms/weather events. My experience includes writing estimates for hail claims, windstorms, busted pipe claims, and other weather events like lightning and fire. I serve as a liaison between clients and insurance companies while representing the client.

Auto, Homeowners, Rental, Bikes, Boats, etc.

My General Manager duties included:Customer Service, Payroll, inventory, weekly/monthly/daily promotions, personnel management, scheduling, catering operations, food safety, store cleanliness, food quality assurance, special events coordinating, and daily maintenance of store's budget. Kept food cost < 27%, labor cost < 25% consistently, monthly bonuses earned on points below target. Certified Food Manager 10/2016 - 10/2021

Sales Manager duties included:"Everyone buys, everyone leaves happy" company mantra maintained through excellent customer service, and ensuring that everyone was able to find multiple pairs of glasses they liked for a fair price.Helped a failing store location to become profitable, led team daily in sales production, helped hit daily targets through creative promotion and strategic discounting. Provided excellent customer service. Worked with doctors, techs, and lab to deliver exceptional products.

Sold sponsorships and vendor booths for first annual Tattoo Mania Tattoo convention. Helped raise over $85k to fund the event through aggressive direct marketing campaign. Successfully booked over 450 artists and sold out all vendor booths. Managed "street team" of 25+ including our Tattoo Mania Dolls, and other special events coordinators.

Represented Ocwen at various foreclosure prevention events throughout the United States; Conducted face-to-face interviews with borrowers facing hardship and assisted in providing them with resolution options, as well as providing high level face to face customer service; Primary focus involved collection of all required documents and follow-up to see the resolution process through to completion; Some collateral based resolutions included Modification, Short Sale, Deed in Lieu; Other customer based resolutions include negotiating discount settlement offers on charged off 2nd liens and Forbearance repayment plans. Responsible for requesting and booking all travel arrangements, timely submission of travel and expense reports, maintenance of company equipment (Laptop, VPN key, scanner and wireless internet card), and mainaining an accurate time log; 50-60% Travel and achieved an average of 93% monthly HRD goal.

Assisted borrowers and third parties in obtaining subordination agreements for both 1st and 2nd liens; Oversaw entire department and functions including but not limited to 1st lien HAMP modifications that require 2nd lien subordination, 2nd lien subordinations for newly refinanced 1st liens, oil & gas leases for borrowers collecting royalties from oil & mineral drilling, internal requests for subordination for loans where we service both 1st and 2nd liens, and HELOC subordinations; Worked with title department to clear title issues; Handled Satisfactions for loans serviced in Puerto Rico; Prepared affidavits for execution and accurate delivery to requesting parties via priority mail; Processed miscellaneous documentation and sent to vault for imaging.

Delivered individual mentoring and classroom training (up to 25 users) on the use of Medical Coding and Billing software. Users included medical coders, billers, accounts receivable, and management. Developed training agendas for multiple sites and schedule training sessions. Submitted written consultative reports analyzing each client’s needs to effectively deliver training aimed at maximizing reimbursement for the Department of Veterans Affairs and its hospitals. Performed regression testing in coordinance with QA analysts and technical staff. Served as a liaison between employees and management. Timely submission of accurate monthly expense reports reconciling travel activity and accountability for proper use of company’s corporate credit cards. Travel 75%; booked airfare, hotels, and rental car reservations.