* Combined data from over 20 sources into a summary dashboard used by the CEO and Executive team to track business KPIs on a weekly basis, resulting in significant improvements in visibility and efficiency* Created a Financial Model to forecast three years of income and expenses, improving the accuracy of runway forecasts from 3 months to 1 month* Prepared the slide decks for weekly progress review of the CEO with the Executive team* Prepared the agenda for monthly Board of Directors Meetings and coordinated the preparations of the Board Deck* Mentor to collaborators leading to promotions

* Created the Strategic Plan 2021-2023 in collaboration with all departments* Updated the process to record sales information in the CRM improving the efficiency of the commercial team by reducing the number of errors in the data from over 10 weekly errors to 1 or 2 errors per month* Improved the hiring process reducing the average time to fill a position from over three months to a month

* Improved the Financial Month End Close reducing the number of adjustments required after the review from a couple each month to 1 every four months* Established a yearly budgeting process resulting in significant improvements in the control and tracking of expenses

* Lead the development of the Strategic Plan 2021-2023* Established regular meetings with the Board of Directors, and lead the creating of the slide decks for the meetings

As Customer Success Operations I worked with the Customer Support and Customer Success teams to identify inefficiencies and implement processes to improve them. For the Customer Support team I selected and implemented a Support Ticketing System to track support requests from customers. The system was integrated with Jira to create a channel of communication with the Engineering team on tickets that required Product Support.I also created a Yearly Budget for the department to track expenses and plan growth.One of the issues I identified was lack of clarity of roles and career path. To resolve this issue I implemented a performance review process which clearly defined the skills required for each role, and collaborated with each person in the department to assess their current skill levels and create a growth plan.I mentored the manager of the Department to improve his team leadership skills, establishing regular one-on-one meetings with each team member, and setting up regular team meetings, to encourage collaboration and create channels for team members to express their ideas and opinions, resulting in significant improvements in team moral, leading to improvements in efficiency, and to improvements in the level of service provided to customers.Accomplishments:* Implemented a Support Ticketing System resulting in significant improvements in customer satisfaction* Established the roles and responsibilities for each member of the team

As manager of the Software Development team I was responsible for the delivery and maintenance of the SaaS platform. To deliver great results I focused on increasing teamwork and collaboration, as well as on establishing and improving processes. I established structured one-on-one meetings with every collaborator which helped improve personal relationships with each one of them, and opened a channel to offer mentorship and help them grow. Also established a committee of technical leads to foster collaboration between Design, Engineering, and Product Management.Accomplishments:* Implemented Agile Scrum improving predictability in the development process in 50%* Implemented a system for Product Support resulting in a reduction of the number of active support tickets from over a thousand to under one hundred* Implemented a Performance Review process establishing skills required for each role, assessing each person's skill levels, and developing individual growth plans

Leading teams to contribute to the next generation Networking products. * I got people to work as a team by fostering open communication and trust. * I worked with our internal customers to understand their needs and work with the team to create development requirements and priorities. * I worked with our customers to build a solid working relationship, creating trust and effective communication. * As People Manager, I worked with my direct reports on their development, helping them create and track goals, and coaching them to help them grow. * I created and tracked the development plans, taking into account requirements and priorities from our customers and from the overall program. In this role I implemented new methodologies, and contributed to the development and refinement of new processes and procedures.

At Ener-G Tech I worked closely with the General Manager to develop new methodologies to assess the financial viability of new technologies and projects. I also researched and assessed new technologies to add to the portfolio, and assisted in sales meetings with customers. Once contracts were signed with the customers, I would work with the engineers and technicians to plan and execute the implementation of the project.

Sigma Soluciones developed websites and SaaS solutions for small businesses. As owner, and sole employee, I found new customers, designed the sites, wrote all the code, and managed the servers.