Gerson Sandoval Email & Phone Number

Fontana, Ca, Us

Fontana, Ca, Us

Fontana, Ca, Us

• Set up equipment for employee use, including proper installation of cables, operating systems, and appropriate software.• Inventory Asset Management of radios, company issued cell phones, tablets, laptops.• Install new server hardware and software per standardized documentation.• Assist with desktop support for end users; assisting users with software as needed.• Provide support for additional hardware, software, and network, including printers, scanners, iPads, TVs, Wireless Network, etc.• Provides support for implementation, troubleshooting, and maintenance of information technology (IT) systems.• Conduct penetration testing on the network.• Perform routine preventive maintenance on hardware/software, including updates and patches.• Determine hardware and network system issues; respond to faults in network to rapidly restore connectivity.• Maintain data files and monitor system configuration to ensure data integrity.• Participates in system security awareness activities and the management of firewall including hunting and stopping malware within the network.• Perform other related duties as assigned.

Oakland, California, Us

Responsibilities• Providing the first or second level support to resolve problems with products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors• Completing work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems• Pursuing self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others• Provides first level and basic second level support to resolve problems with products and applications by meeting customer service standards • Supporting troubleshooting efforts in conjunction with customer to identify routine and moderately complex problems• Supporting efforts to analyze and prioritize incoming requests and alerts• Following procedures for incident escalation and notification to leadership• Escalating routine problems, as necessary, to appropriate resource (e.g., support team or vendor)• Resolving non-complex problems and attempts to resolve complex problems• Follows and supports the development of standard operating procedures• Supports tracking and documentation of details of problems, status of service requests, and resolutions• Supports efforts to meet key performance indicators (e.g., performance, availability, capacity)• Documentation of workarounds for problem records and changes to proactive processes• Providing the knowledge repository for routine and moderately complex technical support• Supporting the execution of disaster recovery and business continuity processes and events

Los Angeles, Ca, Us

Applications I have experience in: Remedy, ServiceNow, Amazon Connect, Microsoft Teams,Zoom, Excel.Using Amazon Connect phone application I have the amazing opportunity to speak with parents, students and employees of LAUSD. Helping the community by escalating tickets to help resolve password problems and VPN issues, resolving tickets, troubleshooting hardware, Chromebooks, Macbooks, Apple tablets. Help parents with COVID related questions by transferring calls to correct COVID departments.• Remedy Ticket Application• ServiceNow Ticket Application• Amazon Connect for high-volume outbound and inbound communications• Microsoft Applications: Excel, Outlook and Teams• Resolving of tickets with technical expertise • 40 to 50 calls per day• Resolving of password resets and giving customers permission to access portal

Medford, Or, Us

• Creating reports for management regarding customers, medications and sales.• Pharmacy Applications: McKesson Enterprise, McKesson and Cardinal• Receiving of prescriptions and entering them in the database with precision• Using of Excel for customer databases and cleaning customer datasets• Filling prescription medications• Collaboration with medical staff such as Doctors, Nurses and Medical Assistants

Deerfield, Il, Us

All retail pharmacy duties; filling prescriptions, data entry of prescription hardcopy into digital format, customer service, answering phones, transferring prescriptions to other facilities, inventory. Use of McKesson, MedTurn, PDMP, iPLEDGE, Temperature logs, MacroHelix. Use of EPIC for patient insurance eligibility. Assisting Spanish speaking patients. Following of policy and regulation. Understanding of Pharmacy Compliance.

Leading a team of 5 people. Completing daily tasks such as cleaning of restaurant, cooking, customer service, scheduling, assisting the team with stocking and handling all customer inquiries.

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Certificate Of Completion, Cybersecurity Analyst