San G Email & Phone Number

Remote

Indianapolis, Indiana, United States

Support sales executives by addressing their tickets related to Salesforce queries.Interacted with various business user groups for gathering the requirements for Salesforce.Implemented and documented the Business and Software Requirements.Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and DashboardsCreated page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Columbus, Ohio, United States

Helped and support 80 users on Salesforce Sales Cloud Lightning Platform.Daily Stand up meeting. Created Roles, Profiles, Groups and Permission Set.Created New users and assigned those users to Roles, Profiles, and Permission Set.Supported Users on Standard Objects like Leads, Accounts, Opportunities and Contacts.Experienced with Salesforce CPQ applications, including product rules, price rules, and dynamic options.Experienced performing data loads – ideally with Demand Tools/Data Loader/Work benchCreated Custom Fields, Validation Rules, Formula Fields on Standard Objects.

Deerfield, Illinois, United States

Troubleshoot, resolve, escalate, and track system issues.Provision user accounts, manage user licenses and permission set assignments.Handle inbound user requests and respond to them in a timely manner in our Jira ticketing system.Perform customization of objects, fields, record types, page layouts, validation rules, workflows, process builder, email alerts, approval processes, list views, reports and dashboards.Support QA efforts during implementations and rollouts of new system features.Support installing and managing apps from the AppExchange.Assist with data imports, exports, and updates using Data Loader.Create and maintain thorough, up-to-date, functional and technical systems documentation.Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files. Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Chicago, Illinois, United States

Worked on Salesforce Sales Cloud and Service Cloud. Worked with Sales Rep, Executives and Business unit by addressing their related issues on Salesforce queries.integrated with various applications including ERP, Salesforce for Outlook and Map Anything.Experienced in leading / project managing specific pieces of work and deliverable.Created Salesforce Account for new Users and assign permission set on their profilesCreated Reports and Dashboards for different Profiles.Setup/Install Salesforce for Outlook on user's machine.Created multiple objects, opportunity record types, custom and standard fields, formula fields, validation rules and page layout

Master Of Business Administration - Mba, Mis, 3.5

Bachelor Of Computer Science, Computer Science