Manage daily operations at the North Shore Career Center's Lynn and Gloucester offices. Supervise 25 staff membersCarry out all management functions, i.e., hire and develop staff members, oversee IT functions, create standard operating procedures. Attained customer satisfaction rate of 93% in Lynn and 94% in Gloucester.Network and collaborate with employers, training providers, workforce partners and state agencies to create and implement employment initiatives.Develop and distribute performance, outcomes and data integrity reports

Develop, conduct and manage technical and programmatic training curriculum, including MOSES, WIA Title I Performance, Case Management, Employment Assistance Services and Business Service Representative training.Manage wage reviews through the Department of Revenue for state and federal programs Utilize various database reporting tools to provide system reports for the Workforce Training Fund

Manage training and provide staff support for the Mental Health Information System (MHIS)Chair development strategy meetingsAnalyze and document staff business needs and create new information system according to user needs

Assess and advocate for individuals with chronic mental illnessDevelop strategic treatment plans based on limited community resourcesInterface with hospitals, mental health agencies, and treatment providers to provide quality mental health services

Interview patients; write psycho-social assessments and admission histories.Participate in treatment team meetings with psychiatrists and nursing staffCoordinate discharge planning, act as Human Rights Officer