- Worked on a new client on-boarding project as well as being on the initial team for going live- Worked on a project to make one of our process' more efficient, with all the implemented changes saving 50% time and effort. I had to present ideas to the client, held meeting with other teams in order to show the benefits of proposed change so they would agree to implement.- Held weekly team meetings to discuss issues and concerns. - Processing the day to day with high levels of… Show more - Worked on a new client on-boarding project as well as being on the initial team for going live- Worked on a project to make one of our process' more efficient, with all the implemented changes saving 50% time and effort. I had to present ideas to the client, held meeting with other teams in order to show the benefits of proposed change so they would agree to implement.- Held weekly team meetings to discuss issues and concerns. - Processing the day to day with high levels of accuracy and attention to detail- Due to my level of knowledge this allowed me to help out in other teams within the business like the cash team for example. - Planning each days workload. Show less

- Consistently outperforming sales targets.- Finding solutions to customers mobile telecommunications problems.- Help customers navigate the vast array of products and services to find one to best suit their needs.- Show new customers how they could benefit from joining O2 and giving existing customers reasons to stay.

- Training, supervising and appraising staff- Managing budgets- Dealing with customer queries and complaints- Stock control- Maximising profitability- Ensuring compliance with health and safety- Preparing promotional materials and displays- Liaising with head office