Gary Schaeffer Email & Phone Number

Greater Chicago Area

Elgin, Illinois, United States

• Establish and manage date required for on time completion of network and/or product activation and evaluate impact of change to the overall installation timeline• Manage Bill of Material and Supply Chain for new site installations• Identify and escalate risks, issues, and gaps that could impact timelines, goals, and installation of network and/or services; develops, triggers, and manages mitigation plans for installation of services• Manage onsite cutovers and punch list activities for end-user acceptance

Lebanon County, Pennsylvania, United States

• Serve as primary contact with customer and IT/technical personnel/vendor/reseller• Establish and manage to date required for on time completion of network and/or product activations and evaluate impact of change to the overall installation timeline• Manage Bill of Material and Supply Chain for new site installations• Identify and escalate risks, issues, and gaps that could impact timelines, goals, and installation of network and/or services; develops, triggers, and manages mitigation plans for installation of services

York County, Pennsylvania, United States

• Serve as primary contact with customer and IT/technical personnel/vendor/reseller• Work with Site Acquisition Team to secure space, lease and Notice to Proceed (NTP) form site landlord• Establish and manage to date required for on time completion of network and/or product activations and evaluate impact of change to the overall installation timeline• Identify and escalate risks, issues, and gaps that could impact timelines, goals, and installation of network and/or services; develops, triggers, and manages mitigation plans for installation of services• Plan agendas for and facilitate required meetings; prioritize and drive cross-functional activities as related to the installations being managed, and develop and manage communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reports• Collaborate with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately through completion• Review sales contracts and validate services with customers to ensure accuracy of product orders• Support multi-location customers with multiple services at each location by managing the installation of the customers' services• Interface with customers regarding their Fiber Optic, Fixed Wireless, Ethernet, and Advanced Voice products during installation of services• Coordinate and manage vendors performing QC/QA Inspections, Final Punch and site acceptance walks• Manage onsite cutovers and punch list activities for end-user acceptance

Philadelphia

• Managed successful migration of corporate MPLS network from Sprint to AT&T • Coordinated the MPLS migration of Interactive Intelligence sites from Sprint to AT&T• Managed the MPLS migration of data and call centers from Sprint to AT&T• Launched the BVoIP/SIP trunk migration from Sprint to AT&T/GTT

Greater Philadelphia Area

• Establish and manage to critical dates required for on time completion of customer network activations; Evaluate the impact of changes to the overall project plan• Day to day deployment task management of internal, external and in-market cross functional teams ensuring successful completion of deployments within scope, schedule and budget• Proactively review and validate deployment project plans identifying risks, issues and gaps that could impact project timelines and goals; develop corresponding mitigation plans in collaboration with their management and cross functional teams• Plan the agenda for and facilitates project team meetings• Prioritize and drive cross-functional activities as related to the project scope• Implement quality assurance practices to ensure quality handoffs between cross functional groups • Develops and manage communications and summary reports for various audiences based on deployment project plans and status; provides accurate project status information in the form of formal briefings, program/project coordination meetings, and written/graphic reports• Escalate issues requiring action or decisions to manager, as necessary. • Accountable for deployment project plans, schedules, delivery within budget, and quality of all project elements.

Indianapolis, Indiana, United States

• Manage Turf Vendor and Integration & Optimization Vendors for the Michigan/Indiana Market• Responsible for the on time delivery of New Site Build cell site integration and optimization in Michigan and Indianao Alcatel Lucent UMTS LTE GSMo Ericsson UMTS LTE GSM• Achieved 100% On Air projections for 2014 New Site Build Schedule• Experience with Program Administration & Controls for the Enterprise (PACE)• Experience with AOTS Mobility Ticketing System• Experience with AT&T SwiftTrac National Tracker System• Responsible for all acceptance testing and documentationo Call testingo E911 Testingo Voice over Long Term Evolution (VoLTE)o NEA Testing

White Plains, New York, United States

• Managed design, implementation, and integration of licensed microwave 10Gbs disaster recovery links• Created service delivery process documentation• Negotiated leases for site access• Managed installation contractorso Negotiated contracts for civil and tower work

Philadelphia, Pa

As a member of the New Product Launch Team I attended Joint Application Design (JAD) Sessions for Order Management, Provisioning and Billing Systems• Worked in team environment to collect requirements and document Business Use Cases• Develop and Document Task Processes for Comcast Business Class Service Delivery Teams• End to End Level 0 Process Flows and Level 1 and 2 Task Flows• Metro-Ethernet• Ethernet Dedicated Internet (EDI)• Ethernet Network Services (ENS)• Ethernet Private Line (EPL)• Ethernet Virtual Private Line (EVPL)• Cellular Backhaul• Time Division Multiplexing (TDM)• Ethernet• Business Class Trunking• SIP Trunking• Primary Rate Interface (PRI)• Broadsoft Switch Provisioning• Network Engineering • Customer Premises Equipment (CPE) Configuration• Edge Router Configuration• Super Upstream Router (SUR) Configuration• Core Router Configuration• Business requirements• Process Documentation• Process Testing• Provisioning• Enterprise• Small, Medium Business (SMB)• Cellular Backhaul• Time Division Multiplexing (TDM)• Ethernet• Trunking• Business requirements• Process Documentation• Process Testing• Document Processes for Comcast Business Class Operations Support Systems• Amdocs Cramer Provisioning, • Century Order Managemento Amdocs Billing Systemo CSG International Billing System• Developed new documentation standards• Methods and Procedures• Job Aids• User Content Guides• Developed and documented legacy migration process• Migrating from legacy network to Metro-E network• Customer communications• Cutover process• Developed and documented Type II installation and turn up process• Purchasing telecommunications services for Type II services• Network to Network Interface (NNI) installation, configuration, testing and network integration• End to end EVC acceptance testing • Supported Business Readiness Testing (BRT) and User Acceptance Testing (UAT)

College Station, Tx

• Developed Customer Support Team for United States, Canada and Mexico• Developed Service Deliver and Service Assurance process and procedures• Implemented Contractor Support Program for network implementation• Planned and managed network implementations, integrations and migrations• Communicated with customers and partners on project planning, implementation, migration and maintenance• Ensured internal and external SLAs were met

College Station, Tx

• Support sales team on pre-sales customer meetings• Evaluate SkyFiber solutions within the customer’s network• Developed Service Configurator and Proposal Generator• Developed Project Implementation Package (PIP) and close out documentation

Seattle, Wa

• Directed construction and operations of hybrid fiber optic and microwave networks• Develop key installation and maintenance procedures for network operations• Achieve site and circuit migration goals supporting LTE, UMTS, CDMA, GSM TDM and Ethernet Mobility/Cellular Backhaul Networks• Coordinate cell site civil and tower construction and Installation tasks Including site acceptance and circuit migration to TTM cellular backhaul network.• Manage operations managers and technicians • Interface with sales team and peers of all major wireless carriers• Develop and manage National Operations Center (NOC) interfaces and procedures• Oversee Service Assurance processes ensuring internal and external SLAs were met• Budget management for network operations

Seattle, Wa

• Managed startup of Virginia network operations• Manage daily circuit installation and migration schedule supporting cellular backhaul of UMTS, CDMA and GSM networks.• Supervise and coordinate cell site civil construction, installation and circuit migration activities• Manage operations technicians and consultants• Ensured internal and external SLAs were met

Seattle, Wa

• Conduct cell tower site surveys to support network design for fiber to the tower• Communicate cell site idiosyncrasies relative to network design • Select LEC, ILEC and CLEC network providers for fiber to the tower • Established Service Level Agreements (SLAs)

Lancaster, Pa

• Accept and coordinate all orders representing thirty telecommunications carriers• Managed installation and migration projects for Frame Relay, MLPS, Switched and Dedicated voice services• Coordinated activities between carriers, vendors and customers for system and service Activation and cutovers

Lebanon, Pa

• Owned and operated The Grateful Bean Café in Elizabethtown, Pennsylvania• Created twelve new jobs in downtown Elizabethtown, Pennsylvania• Purchased and renovated a 175 year-old building in Elizabethtown, Pennsylvania• Purchased and renovated two 150-year-old buildings in Historic Downtown Lebanon, Pennsylvania• Recruited six new businesses into downtown Lebanon, Pennsylvania• Created 25 new jobs in downtown Lebanon, Pennsylvania

Mid Atlantic Region

Directed network operations of Competitive Local Exchange Carrier (CLEC) in New Jersey, Pennsylvania, Delaware and Maryland• Served as technical liaison offering sales support in six markets• Budget management for New Jersey, Pennsylvania, Delaware and Maryland operations teams• Created co-location methods and procedures for Internet Service Providers and Wireless Communications Companies• Managed the installation and migration of mobility/cellular backhaul circuits • Led network expansion efforts in New Jersey, Pennsylvania, Delaware and Maryland• Ensured internal and external SLAs were met

New York, Ny

• Supervised startup of New York City network Operations team• Revenue growth from start up to $252 Million annual• Hired technicians, managers and vendors for New York City operations team• Supervised co-location installations with Verizon in all New York City Central Offices• Negotiated Right of Way and Method of Procedures for fiber optic network expansion into New York City buildings and towers - New York Stock Exchange - American Stock Exchange - World Trade Center (Only network to survive the first terrorist attack) - World Financial Center• Provided technical sales support for New York Region• Supervised network upgrade and migration of Bloomberg Networks• Supervised network upgrade and migration of Quotron Networks• Served on New York City Mayor’s Task Force for Network Disaster Survivability and Recovery - Initial Member of Mutual Aid & Recovery (MARS) Committee

Philadelphia, Pa

• Supervised startup of Philadelphia network operations team • Hired technicians and vendors for Philadelphia network operations team• Negotiated Right of Way and method of procedures for Network Expansion into Philadelphia buildings and towers - Philadelphia Stock Exchange - Liberty Place - Mellon Bank Center• Provided technical sales support for Philadelphia Region• Supervised co-locations with Verizon in all Philadelphia Region Central Offices• Directed circuit installations and migrations from the Local Exchange Carrier to MFS Network

Washington, Dc And Philadelphia

• Installed and maintained optical transmission equipment on long distance fiber optic network • Maintained fiber optic outside plant backbone and network elements from Washington D.C. to Hudson River• Managed Sprint technicians and vendors on emergency fiber optic cable restorations.• Supervised fiber optic cable splicing contractors• Organized and updated network records and engineering documentation• Maintained digital and analog microwave RF transmission systems in the Philadelphia Region• Supervised microwave contractors

Washington, Dc

• Installed and maintained digital PBX and Key Telephone Systems.• Managed the installation of PBX Communications System for the Washington D.C. Detention Center. • Managed the installation of coax and twisted pair outside plant network for the Hudson River Psychiatric Center in Poughkeepsie, New York, linking 53 campus buildings with underground and aerial copper plant.• Supervised system migrations from existing systems to new systems

General Studies

Telecommunications

General Studies