Greg Seifert Email & Phone Number

Carlsbad, California, United States

Co-founder and Co-owner of an online pet accessory store. waghappy.com specializes in luxury handmade leather dog collars and leashes. Sourced from local artists in Chiapas, Mexico, our products celebrate the bold colors native to the Chiapas region. waghappy.com will officially launch in April 2023.As co-owner, I am responsible for day-to-day operations, sourcing, product design, marketing, SEO, web design, fulfillment, and finances. I work with designers, developers, product creators both in the US and in Mexico. As part of my product creation role, I use 3D modelling software and 3D printing to prototype new designs and concepts. Waghappy will launch a dog frisbee that flies straighter, hovers longer, and is more durable than competitive offerings. The use of 3D design and rapid prototyping has helped us understand the aerodynamics that allow for straight and stable flight - all without breaking the bank.

Carlsbad, Ca

Managed a cross-functional team to deliver global B2B eCommerce growth, improved user/customer experience, and cost-reduction. Led B2B site integration from legacy ERP system to Oracle EBS. Led B2B eCommerce replatforming to Oracle iStore from proposal to implentation and stabilization. Successfully rolled out iStore to global regions. Implemented live chat and executed surveys to drive measureable improvement in customer experience.

Carlsbad, Ca

Managed a diverse service operations team responsible for custom club service and order delivery, B2C and eCommerce service support, order entry and customer benefits programs. Led successful launch of three B2C eCommerce micro-stores, leading to 93% growth in B2C eCommerce sales. Led a cross-functional lean problem solving team to deliver a 38% improvement in on-time shipments for the custom golf club operation. In 2009, received the TaylorMade-adidas Golf Service Leadership (Manager or the Year) award.

Carlsbad, Ca

Responsible for a specialized team of customer service representatives dedicated to the support of TaylorMade Golf's custom fitted golf club business. Worked with service, sales, operations, marketing, and IT to ensure continuous improvement of service levels.

Carlsbad, Ca

Call center focused position with administrative responsibilities supporting the company's custom fitted golf club business.

Carlsbad, Ca

Entry-level customer service call center position. Immersed in the company's customer-focused culture and training programs. Received the "Drive" service award for leading multiple small-scale, front-line service initiatives while meeting personal call response targets.