Principal - Dx & Product Strategy
Greater Seattle Area
Led business and technology planning, strategy and delivery (Program Management) for AIM’s DX portfolio for projects in healthcare, ecommerce, ERP, CRM and related technologies. Managed and mentored globally-matrixed resources across multiple disciplines. Managed project budget, planning, RFP execution, vendor management, production of user journeys, roadmaps, business intelligence planning and delivery, and provided Agile and SDLC coaching and delivery across globally distributed international portfolios. Participated in solution design, architecture, user experience, security and compliance requirements. Led digital and ecommerce transformation based on platforms like Salesforce and Shopify. Championed a strategy around monitoring, measuring and managing the customer experience focused on customer experience (CXP) and customer data platform (CDP) solutions.