Recorded and reviewed requirements gathered from workshops and process mapping these requirements in to easily understandable options papers for review by business stakeholders and Design Authority.Involvement in creating, reviewing and assisting level 1, level 2 and level 3 process maps.Involvement with detailed design requirements and solution options, feeding these through when agreed to testing teams to ensure all solutions were tested correctly and exhaustively.Responsible for the delivery of functional requirements across all change projects, using both agile and waterfall methodologies, also ensuring that best practices such as ITIL were adapted.Performed Impact Assessment of changes and highlighted areas of concern to all levels of management where necessary.Worked as part of the development team in multiple Agile projects.Supported projects post go-live with proactive and reactive defect analysis, prioritisation, resolution and fix delivery.Represented changes at Change Board, championing changes and explaining potential system impacts.Responsible for ensuring business processes were fully understood and recommending improvements.Engagement with multiple third parties within relevant technical area to meet contractual, commercial obligations & SLAs.Ensuring delivery of defect fixes into planned/unplanned Production Releases.

Proactively managed and worked with IT/business stakeholders to understand their needs, interpreting these into requirements that protected the technical solution integrity & optimising the user / customer experience.Challenged requirements where necessary to ensure priority and suitability against overall business objectives.Running workshops to understand current business processes and identifying business goals - documenting all these findings in to easily understandable reports.Process mapping utilising relevant technology such as software programs (ARIS).Involved in the identification, analysis, proposal of solutions, testing of solution and implementation of the solution.Responsible for sharing knowledge and expertise with wider teams, influencing people development, behaviour and culture.

Gas AQ Processes and Management