Gaurav Shanker Email & Phone Number

Canada

Gravenhurst, Ontario, Canada

India

* Ensured a high profit margin by effective revenue management, monitoring payroll and HLP expenses to achieve a GOP of 45% and flow through of 57% YTD in 2022.* Consistently maintaining the hotels position as number 1 in the Bhopal market on all OTA’s since inception in September 2021.* Maintained Radisson Bhopal‘s position as one of the top 10 performing hotels of the portfolio in India. * Worked with the leadership team to achieve a score of 95% in the QPR Brand audit conducted by Deloitte in 2022.

Jaipur, Rajasthan, India

* Leading the ladies and gentlemen at the palatial "The Lalit Jaipur". The hotel operates 268 rooms and suites, 4 award winning F&B outlets, and offers 27,000 square feet of conference and banqueting space, for both indoor and outdoor events. * Improved revenues by 400% in the month of July on a MOM basis with minimal impact on expenses and payroll.* Improved hotel revenues on a YOY basis in Q1 by 20%. * Worked with OTA’s to align and improve pricing and improve visibility.* Managed payroll and HLP expenses during lockdown to ensure minimal impact on GOP.* Reopened the signature award winning fine dining Indian restaurant Baluchi, with improved visibility and menu design.* Managed all social media channels to ensure timely and appropriate responses are generated.* Successfully managed expenses and payroll to reach the highest GOP in Q3 of 2021.

Pune Area, India

* Improved OOD revenues by 50% YOY in the first quarter of 2019.* Created a visual display of the Shine SPA in the lobby and improved revenues by 20% using attractive in house promotions, and improved online presence.* Marriott Bonvoy "connector" of the hotel, responsible for training and implementation of program. Enrolment targets met with on a monthly basis. Implemented creative welcome amenities for Marriott Bonvoy members as per member tiers.* GXP champion of the hotel. Targets exceeded since the inception of the program.* Responsible for Marriott Brand standards and conducted regular internal audits to ensure compliance by all departments. * Created unique guest amenities used as farewell gifts and turn down amenity, showcasing the hotels food and beverage offerings. * Re-initiated a room up-selling program at Front Office to drive incremental revenues at front desk.

Dubai

*Directed customer experience and command strategic operations for 246 - room business hotel, managing 110 employees from Front Office Operations, Housekeeping Operations, The Gym and Spa “Senso”.*Improved top line revenues by a 20% YOY incremental room up-selling program. Reduced costs by 10% through renegotiation of contracts for other operating departments.*Improved YOY revenues at Senso Spa by 20% through market analysis leading to re-engineering the spa menu and re-defining the customer experience. These activities led to the spa being nominated in the FACT awards in 2018. *Introduced a booking engine for Senso Spa to ensure incremental revenue, efficient tracking of reservations, while maintaining an accurate database for Sales & Marketing activities.*Radisson Rewards and Gift Card Champion for the hotel. Annual targets met since 2011. Promoted the hotel brand loyalty scheme through creative internal marketing and innovative redemption options and incentive schemes.*Quality Champion of the hotel. Part of the Quality Focus Group and in charge of internal audits. *Improved guest satisfaction ratings by introducing new to Radisson concepts which were implemented soon after by sister hotels in the UAE.*ReviewPro representative of the hotel. Reviewed and responded to guest feedback through online channels i.e. Booking.com, Expedia, Google, etc. within a span of 24 hours to evaluate levels of guest satisfaction. *Responsible for the implementation and compliance of brand standards of the operational and administrative departments of the entire hotel. Conducted self assessments for the operational departments. Audited a sister hotel in UAE as a "Mystery Shopper" in 2016.*Handled the five F&B outlets as part of a cross exposure in the last quarter of 2017. Successfully improved revenues by 10% in the bars by improved menu engineering, cognitive pricing , staff presentation, and social media exposure for all outlets.

Dubai

*Appointed as the Assistant Front Office Manager in September 2008 and was promoted to the position of Front Office Manager in May 2011.*Overlooked Front Office Operations managing a team of 34 employees, covering the areas of Reception, One Touch Service, Concierge/Bellmen, Hotel chauffeurs and Valet drivers.*Achieved incremental revenue of 1.2M AED with a REVPAR impact of 3.5% through up selling in 2012 by successfully implementing new packages, adding F&B and SPA offerings to existing value added packages.*Conceived an inhouse upselling training program, replacing the outsourced consultancy resulting in an annual saving of 18000 USD.*Entered into an service agreement with an exclusive beach club to offer access to hotel guests as a USP, a service which has proven to be profitable since 2012 till date.*Established efficient workflow processes, monitored daily productivity and implemented modifications to SOP's to ensure overall effectiveness of office personnel and activities.*Negotiated pricing with vendors to ensure improved contractual agreements and reduced costs during low occupancies.

New Delhi Area, India

*Oversaw daily office operations for staff of 30 employees including Guest's Relations.*Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.*Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities with the help of "AET"- Area effectiveness teams and "Six Sigma" techniques.* Efficiently managed the daily airline crew movement of 80 rooms, and co-ordinated airline layovers on multiple occasions to maximize revenues and occupancy.*Monitored the night audit process to check any variances and discrepancies.

New Delhi Area, India

*Promoted to the position of Assistant Manager Front Office after a year with the hotel. *Top up-seller having won many accolades for achieving highest incremental revenues. *Conducted orientation sessions and organized on-the-job training for new hires.

New Delhi Area, India

*Managed the reception desk and assisted guests with arrival and departure related formalities.*Escorted VIP's to their rooms to offer seamless in room check in's, and assisted with general queries related to the hotel's facilities.*Collected deposits, fees and payments & verified accuracy of financial data during night audits.*Received a recommendation letter from the General Manager for a suite upsell to a walk in guest in 2003.

Bachelor In Hotel Administration, Hospitality Administration/Management

Education record