Ron Hansra Email & Phone Number

United States

Our primary goal is to support customers in their journey toward aligning the trajectory of computing with the urgent needs of our climate. We achieve this by offering tailored solutions and comprehensive support for HPC and AI/ML workloads.

San Francisco Bay Area

San Jose, California, United States

Sunnyvale, Ca

Sunnyvale, California

Sunnyvale

Manage a 24x7x365 global operations team, supporting high-availability environments across varying platforms and technologies. Developed growth initiatives and case-transition processes for regional teams, collaborating with senior leadership to execute strategic goals to drive business and meet strict service-level agreements. Proven experience scaling technical teams, facilitating organizational growth while mentoring high-performing individuals geographically dispersed across many time zones. Built my management reputation by acting as a primary point-of-contact, customer advocate and trusted partner across the OpenStack ecosystem, with a track-recording of closing post-sale activities for Mirantis’ largest accounts while implementing performance metrics to better detail environment up-time and transaction throughput during heavy processing times and workloads. Support contractual obligations by ensuring SLA's are met and CSAT scores stay above 93% and RCA findings are accepted and provided in a timely manner, while offering training materials and counsel to resolve escalated/high-severity, technical issues with short deadlines.

Mountain View, Ca

Santa Clara

● Lead Engineer in all WSM (Wyse Streaming Manager) cases and manages the team in escalations on all products● Attends all meeting with Product Managers and Development team before the product release and coordinate the new release with the Support team to setup labs for beta testing ● Effectively organize and lead complex technical engineering to engineering discussions, presentations, meetings● Submits bugs and code fixes to the Product Managers and Engineering team after testing out the software, firmware, and hotfixes prior to Production Release● Successfully implemented several new processes and projects within the Dell Support team in my 2 years● Hired a team of Engineers in Chennai, India and delivered on site training in India● Played a major role in moving L1/L2 team to Chennai, India and setting up the processes in place for other locations within Dell● Effectively translate customer requirements into specific tasks for cross-functional areas and proactively capture, track and drive all issues to closure● Determine strategy and tactics for executing escalations & managing premium accounts for all CCC products● Manages the Lab Infrastructure and create VM’s, Storage, VLANs, etc. based on team’s requirements● Communicate the case/issue status to the customer and the internal team on daily/weekly basis via email/phone● Represent the team in escalating customers issues internally to get resources (hardware, on-site SME) as needed● Deliver training for new hires on Dell products (Windows, WTOS, Linux, WDM, WSM) via video conference ● Interview and phone screen candidates and explain the Dell Wyse Support requirements● Awarded Dell Superstar Award by the Director of GSD (Global Support Development) for leading the Chennai project & Awarded Michael Dell Champions Award

San Jose

● Managed and trained a team of helpdesk agents with Citrix, VMWare, file permissions, backups, VoIP issues● Held weekly team meetings on escalated cases and set the priority accordingly with proper backup● Coordinated with the team members on monthly basis on their overall goals and concerns● Performed training for the staff on new or existing technology to decrease the case load● Responsible for all user and network administration support for internal and external customers● Attended several customer sites to fix issues with the internal employees at the customer building● Perform daily system monitoring and verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs● Virtualized all Physical Servers on VMWare ESXi vSphere and implemented disaster recovery and daily backups● Configure and maintain district wide networks (WAN/LAN/Intranet) including the design, implementation, security, maintenance/troubleshooting, proactive monitoring/analysis, and documentation of these systems● Perform daily backup operations using Veeam Backup & Replication, ensuring all required file systems and system data are successfully backed up to NAS system at the data center● Established Enterprise VMware virtualization architecture using VMWare ESXi, vSphere, vCenter to design, implement and support Windows/Linux servers ● Propose and implement software or hardware updates and other systems enhancements to improve systems performance and reliability● Deployed tools such as Nagios, Cacti, Zabbix, Smokeping, etc. to monitor all servers & networking including remote locations with automation alerts ● Troubleshoot and resolve systems service and OS level issues, plus issues elevated by Helpdesk Agents. ● Provide 24x7 support for troubleshooting of issues related to critical infrastructure components, and customer facing issues (Production environment)

● Led team meetings and went over processes on code and testing with the entire team● Strategize the best practices for ongoing parallel development, and handled three different environments: QA, Pre-Production, and Production● Worked on Microsoft .NET Visual Studio 2003 platform to develop enterprise-level web application using C# in ASP.NET● Designed & developed front-end application using ASP.NET Web Forms; created web-forms using C#; this powerful web application features include form authentication, form validation, password credential protection, CSS, user controls, reading from XML document and populating the controls in the web page and communicating with the POP3 server for sending and receiving emails● Project also involved IIS Configuration, working with Enterprise Manager for writing SQL queries● Responsible for all software source code, change control, configuration management, assemblies, issue tracking, and build and deployment process throughout the enterprise● Designed and developed the tools to allow efficient configuration management, build and release of software developed in Microsoft’s C#, ASP.NET, and SQL Server databases● Managed QA, Pre-Production, Production and Development environments (Windows 2003)● Performed multiple builds for multiple software releases

Bachelor'S Degree, Computer Engineering

Computer Engineering