Ron Hansra Email & Phone Number

United States

Our primary goal is to support customers in their journey toward aligning the trajectory of computing with the urgent needs of our climate. We achieve this by offering tailored solutions and comprehensive support for HPC and AI/ML workloads.

San Francisco Bay Area

San Jose, California, United States

Sunnyvale, CA

Sunnyvale, California

Sunnyvale

Manage a 24x7x365 global operations team, supporting high-availability environments across varying platforms and technologies. Developed growth initiatives and case-transition processes for regional teams, collaborating with senior leadership to execute strategic goals to drive business and meet strict service-level agreements. Proven experience scaling.

Mountain View, CA

Santa Clara

• Lead Engineer in all WSM (Wyse Streaming Manager) cases and manages the team in escalations on all products
• Attends all meeting with Product Managers and Development team before the product release and coordinate the new release with the Support team to setup labs for beta testing
• Effectively organize and lead complex technical engineering to engineering discussions, presentations, meetings
• Submits bugs and code fixes to the Product Managers and Engineering team after testing out the software, firmware, and hotfixes prior to Production Release
• Successfully implemented several new processes and projects within the Dell Support team in my 2 years
• Hired a team of Engineers in Chennai, India and delivered on site training in India

San Jose

• Managed and trained a team of helpdesk agents with Citrix, VMWare, file permissions, backups, VoIP issues
• Held weekly team meetings on escalated cases and set the priority accordingly with proper backup
• Coordinated with the team members on monthly basis on their overall goals and concerns
• Performed training for the staff on new or existing technology to decrease the case load
• Responsible for all user and network administration support for internal and external customers
• Attended several customer sites to fix issues with the internal employees at the customer building

• Led team meetings and went over processes on code and testing with the entire team
• Strategize the best practices for ongoing parallel development, and handled three different environments: QA, Pre-Production, and Production
• Worked on Microsoft.NET Visual Studio 2003 platform to develop enterprise-level web application using C# in ASP.NET
• Designed & developed front-end application using ASP.NET Web Forms; created web-forms using C#; this powerful web application features include form authentication, form validation, password credential protection, CSS.
• Project also involved IIS Configuration, working with Enterprise Manager for writing SQL queries
• Responsible for all software source code, change control, configuration management, assemblies, issue tracking, and build and deployment process throughout the enterprise

Bachelor'S Degree, Computer Engineering

Computer Engineering