Developed training plans for new hires, creative sales reps, and branch manager trainees. assisted and ran live technical broadcasts, and I was a branch manager for 2 years. In this role I ran a 2 million+ branch. As branch manager I recruited, hired, and trained new employees. conducted on going training, payroll

Currently manage 48 employees in 18 different customer locations in the greater Salt Lake City area and Boise, Idaho. Responsibilities: Recruiting, interviewing, hiring, and training of new employees; P&L responsibilities; coordinate with local and national leadership on customer service and profitability; Customer invoicing, billing spreadsheets, and collections; Training, coaching, and performance management of employees.

Evaluate quality of service provided to customers and develop procedures to minimize customer complaints. Ensure diplomacy concerning customer service-related concerns. Coach and develop employees and trainees. Identify ways to reduce customer cancellations. Recruit, interview and select personnel needed to efficiently staff all departments of the branch. Evaluate performance, make salary recommendations and administer disciplinary actions. Plan and conduct new hire and on-going training in customer service skills, technical skills, and safety policies and procedures. Supervise six to twelve lawn associates to ensure production and sales goals are met. Maintain positive morale by promoting teamwork. Determine work procedures issuing oral and written instructions. Prepare work schedules and assign and monitor duties. Prepare composite reports from individual reports of subordinates. Prepare and conduct daily and weekly management meetings. Ensure that a safe workplace is provided for both clients and employees through ongoing training and adhering to company policies. Maintain Department of Transportation Pre/Post Trip Inspection daily. Ensure all employees maintain current local, state, and federal licensing as required by law. P&L reports, Monthly and annual budgeting reports, Revenue efficiency,Revenue availability, and Revenue projection reports. Chemical inventory and Chemical usage reports by week and month. Material ordering, Customer counts, O.S.H.A. 300 log, Hazardous waste isposal, Daily fleet safety assessment on twenty eight (28) vehicles when leaving branch and upon return to branch. Ensure each vehicle in the fleet receives, and passes, an annual state inspection and emission test, Yearly state registration of entire fleet.

Identify infractions in employee safety, employee Health and regulatory, Employee security, provided solutions to resolve the breach. Conduct Environmental Health and Safety Audits and provide corrective action when and where needed. Provide effective guidance to all departments, reporting violations to the safety committee. Conduct safety courses on Lift Training, Defensive Driving, Fall Protection, etc. Conduct Environmental Health and Safety Audits and provide corrective action plans. Provide effective guidance and technical support for business operations and safety committees. Analyze trends and make recommendations on how to improve performance results. Support Corporate Environmental Health and Safety Strategies. Identify, report, and provide solutions, regarding employee safety programs, regulatory compliance, security breaches and employee health issues.

Recruit and train 25 new hires each season. Two weeks of basic company training and two weeks of state mandated training, in preparation for passing a required government licensing test. Weekly, 30 minute, continuing education classes designed to enhance and improve job performance and promote job safety. Progressive discipline; improving employee performance through verbal, written, and final warnings which may include termination. Profit and loss; track expenses and revenue for a 2.3 million dollar satellite office. Inventory; responsible for weekly and monthly product inventory. Track product usage and trends. Investigate abnormal usage; find the cause of abnormality, and provide a solution. Purchasing; preparation for current and future needs. Customer service; addressing customer’s concerns via telephone, email or on-site visits Fleet Vehicles; management of 28 company vehicles. Arrange for repairs, maintenance, upkeep, and replacement as needed. Train drivers on daily vehicle inspection requirements, and follow up on compliance. Perform random vehicle inspections on interior and exterior condition. Track vehicle expenses in many categories including: repair, maintenance, fuel usage, oil changes, tire expense etc. Dispatching; schedule employee’s daily routes. Coincide the days scheduled appointments with the driver’s route to ensure customer satisfaction and employee efficiency.Facility Maintenance; Ensure cleanliness of both the inside and outside of facility. Arrange for Misc. repairs. Track repair costs. Maintain a 21 year old building without going over budget. maintained everything from ordering copy paper to painting the building. perform basic maintenance on the building. Budgeting; assemble and maintain budgeting information for the Ogden satellite location. I designed spreadsheet reports that track spending history on everything related to operations including payroll projections, product usage, and fleet charges.

Manage commercial accounts, manage all aspects of commercial accounts, cultivate and maintains customer relationships, answer inquiries, resolve problems, promote and sell products/services, generate sales leads, provides first line support and coordination of commercial account activities for Business Development Reps., create and review commercial service agreements, communicate with shareholders, contact corporate customers regarding outstanding balances

Schedule employee's daily routes, coincide the days scheduled appointments with the drivers route to ensure customer satisfaction and employee efficiency.

Applying fertilizers and pesticides to lawns, Performing a daily three-minute, 360 degree inspection of truck and equipment before taking the vehicle and upon return, production reports, new sales forms, customer invoice forms, daily vehicle inspection report,