Shivam Gupta Email & Phone Number

Remote

Noida, Uttar Pradesh, India

o Architecting and building scalable cloud communication centers across Europe using Twilio products.o Developing custom features on top of Twilio’s communication system to provide better experiences and fastcommunication between customers and agents for multiple companies.o Architecting and developing data models for companies to analyze the communication between customers andagents, which helps them to take data driven decisions on improving their customer experience.o Integrating communication centers with CRM like Salesforce, Zendesk.o Consulting and guiding other companies on how they can build a scalable communication solution.

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

o Backend development for various projects across the product along with performance improvement through code modifications.o New server setup from scratch on AWS for migration to Rails 5 from Rails 4 with least down time. o Continuous Monitoring and performance improvement of the servers.o Worked on the partner portal of the company which is used by our partners and the operations team which also involved front-end development in React.js.o Responsible for development of invoicing platform.o Responsible for development of Reviews platform for users and admin side to check them along with getting google reviews to db and make it accessible to admin.o Worked on building external APIs for craftsmen to provide various kind of jobs to our platform. o Worked with third party APIs like salesforce, mandrill, google.o Build the logs viewing platform for better debugging and performance improvement using Filebeat with Kibana and Elasticsearch. o Worked on scripts in google adwords for the ease of bidding on search words by marketing team.

Mumbai, Maharashtra, India

o During the period my main role was to develop the complete backend and maintaining it.o For the new app designed the backend architecture and database.o Wrote the complete backend code for the app that had a performance improvement of 4x from the last code, along with memory optimizations on server side.o Implemented server side session management for recommending better results to user.o Developed the internal platform for company’s partners (like MakeMyTrip, Yatra) to upload the trips on daily basis and get access to the information regarding their customers that are using AudioCompass.o Handled all the work regarding servers on AWS, like deployment, configuring servers, configuring reverse proxy server (Nginx), configuring load balancers, configuring CDN (Amazon Cloudfront).o Involved in developing the backend for CMS of the company that helps the content team to input data like text information, audios and images.

Bengaluru, Karnataka, India

My job during that period was to implement FDBP algorithm to a large set of data collected by Synthetic Aperture Radars to create the final image of the area and improving the process by using parallel processing on NVIDIA GPUs.