Greg Smart Email & Phone Number

Salt Lake City, UT

Delivered 6 classification and LLM models to automate risk decisions, fraud detection, and search augmentation influencing millions of dollars in operational savings.Established 10+ data pipelines from existing data lakes or warehouses required for the products.Projects were delivered on time or early because I continuously drove the collaboration with all.

Minneapolis, Minnesota, United States

Collaborated with business and science executives to transform scientific ideas and business capabilities into products and programs with simple, clear, and actionable strategies for building user experiences that engaged customers and generated the scientific and business outcomes desired within the financial costs forecasted. Built and operated original.

Greater Salt Lake City Area

Developed and managed the minimum viable product operations for 3 new healthcare products in metabolic health, ambulation, and predictive algorithms generating millions in acquisition value by facilitating partnerships, product requirements, and prioritizing development efforts with Optum, Dexcom, Qualcomm, Fitbit, Google, and others.Maintained product.

San Francisco Bay Area

Created and operated the Adobe Customer Experience and Advocacy Program for product teams and executives to understand and remediate all top 10 deficient customer experiences with significant improvement of customer retention of Adobe products and to address special issues or softness in the business because of customer experience issues.Owned regular.

San Francisco Bay Area

Transitioned services operations from perpetual model to Adobe's Creative Cloud subscription model. Developed and launched 2 new major services in Global Customer Care to create additional value as part of new Adobe Creative Cloud subscription.Lead the operations for 300+ Global Customer Care personnel by establishing success metrics, coaching teams to.

Greater Salt Lake City Area

Lead the product management activities for the flagship product through the entire product development lifecycle using effective collaboration and communication techniques with business leaders, software engineering, information technology, marketing, sales, implementation, and customer support resulting in on-time product releases with desired functional.

Portland, Oregon Area

Developed processes to systematically incorporate customer feedback and requirements into the product.

Washington DC-Baltimore Area

Standardized the project management processes and tools for 400+ consultants by leveraging industry best practices and constructing reusable tools and processes for large public and private projects.

New York City Metropolitan Area

Generated $5 million in software license revenue with the launch of 4 new products by identifying new markets through market research and sales opportunities. Significant contributor to the product strategy and roadmap for new enterprise products by conducting deep market and competitive analysis to align with the business goal of finding complementary.

Greater Philadelphia Area

Grew annual revenue to $14 million in assigned verticals and delivered 10K qualified leads with a budget of $3.5 million and 3 staff by maintaining comprehensive product marketing plan and briefing press and industry analysts.Built and maintained comprehensive market and competitive analysis for the enterprise project management space and identified.

Greater Salt Lake City Area

Launched 2 software products delivering $3.5 million in software license revenue with a team of 6 in product management and product marketing by leveraging customer feedback to eliminate software deficiencies and prioritize new features that mattered to the customer.Managed 30-seat call center for technical support and customer service and reduced call.