Gregory Steffen Messick, Mba Email & Phone Number

River Road, Nc, Us

Greenville, Nc, Us

Senior functional and operational leader of Patient Access Services for a multispecialty academic physician practice, driving strategic initiatives to enhance technology utilization, streamline workflows, and boost revenue generation while ensuring exceptional patient experiences. Expert in operational excellence and team development, with a proven track record of leading projects that improve system integration and financial performance.•Strategic Leadership: Spearheaded strategic planning and development of PAS and PFS, maximizing technology use and revenue.•Operational Excellence: Directed multidisciplinary teams for Call Center Operations, Patient Financial Services, and Referrals Management, Central Template Office.•System Integration and Optimization: Leveraged expertise in EPIC applications to oversee system integration and optimization, ensuring seamless functionality across scheduling, registration, and access-related processes.•Revenue Enhancement: Developed and executed strategies to increase patient revenues, reduce costs, and improve collections turnover through effective financial counseling and customer service initiatives.•Project and Change Management: Led complex projects and change initiatives, collaborating with clinical and IT leadership to implement best practices and continuously improve operational and system performance.

Greenville, Nc, Us

As the Self-Pay A/R and Customer Service Manager, I led a dedicated team responsible for managing all aspects of self-pay accounts receivable, including statement processing, customer service, collections, and bad debt management. I focused on enhancing financial operations, improving customer satisfaction, and driving performance improvements through innovative strategies and process optimization.Key Responsibilities:- Directed comprehensive self-pay accounts receivable processes to ensure efficient financial operations.- Managed customer service operations, ensuring high levels of satisfaction and effective issue resolution.- Developed and executed collections strategies to reduce outstanding receivables and improve financial performance.- Analyzed financial data to identify trends, assess performance, and make informed decisions. - Implemented process improvements to streamline operations and enhance productivity. - Trained and developed staff to ensure high performance and adherence to best practices. - Ensured compliance with financial regulations and mitigated risks associated with self-pay accounts. - Utilized CRM systems to manage customer interactions and improve service delivery. - Resolved customer disputes and conflicts in a professional and effective manner. - Developed and monitored key performance indicators (KPIs) and generated reports to track progress and identify areas for improvement.

Greenville, Nc, Us

As a Training Specialist at ECU Health Physicians, I facilitated and coordinated comprehensive training programs for post-A/R staff, billing, coding, and charge capture teams. Utilizing my EPIC certification, I developed and delivered effective training programs that significantly improved staff proficiency and operational efficiency.Key Responsibilities:- Designed and implemented training programs for post-A/R staff, billing, coding, and charge capture teams. - Leveraged EPIC Cadence and Prelude certification to create and deliver specialized training sessions. - Collaborated with department heads to identify training needs and develop tailored training solutions. - Monitored and evaluated training program effectiveness, making adjustments to enhance outcomes. - Provided ongoing support and mentorship to staff, fostering a culture of continuous learning and improvement. - Developed training materials, including manuals, guides, and e-learning modules, to support staff development.

Greenville, Nc, Us

Durham, North Carolina, Us

Bsba, Management

Graduate Certificate, Project Management

Master Of Business Administration - Mba