Steve Duke Email & Phone Number

Sydney

Responsible for UC & CX Solutions, working closely with the Sales Team to develop opportunities within existing Enterprise and Government accounts as well as New Logo acquisitions. The SSA role provides domain expertise around multi-channel contact centres, unified communications and customer experience management, with a primary focus on NEC, NICE and Genesys technologies and Cloud / SaaS solution delivery.The role encompasses a wide range of activities, including client presentations, workshops and demonstrations to writing strategy papers, proposals, tender responses and SOWs. Has even been known to include installing handsets on desks at a customer contact centre.

Sydney, Australia

Global Speech Networks is a leading Cloud Contact Centre provider in Australia and New Zealand, focussed on the Genesys omni-channel customer experience suite. I worked with a team of Genesys, SaaS and Cloud Infrastructure specialists at the sales / strategy / architecture and design stage of solution development, for contact centre and self service applications.

Sydney, Australia

Cyara is the world's easiest-to-use customer experience testing suite for contact center infrastructure and applications. Cyara automates load/functional testing and production monitoring of contact center infrastructure and applications including IVRs, Speech, Voice Biometrics, Outbound Dialers, Voice Callback, CTI, Routing, Call Recording, Voice & Data Infrastructure, Agent Behaviour and customer experience in a repeatable, automated manner.

Australia

Responsible for business development and sales primarily for Salmat Speech Solutions and secondarily for the overall Salmat one-to-one customer communications solutions. Sales lead for Salmat Reach - cloud based multi-channel SaaS telephony and contact centre platform, based on Avaya Aura.

Australia

Combined pre-sales and consulting role within Customer Contact Solutions, using a collaborative approach to understanding business needs, identifying solutions and developing business cases, recomendations and proposals.

Sydney, Australia

Key Business Development and Solutions Architect role for US based Speech and IVR application provider TuVox, covering Australia and New Zealand.

Australia

Various pre-sales, technical and management roles within Customer Interactive Solutions, playing a lead role in developing the business unit from a handful of staff and customers to a multi-million dollar turnover.

Bsc (Hons), Computer Studies With Computing Science Major

Education record