Steve Duke Email and Phone Number
Steve Duke work email
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Steve Duke personal email
Over 25 years experience in ICT, with a range of Sales, Management and Technical roles mainly in contact centres and telecommunications, with a focus on cloud based services and customer experience. BDM and Lead Architect on a number of major projects for key customers including Telstra, NAB, Westpac, Commonwealth Bank, Vodafone, Optus, GIO, Woolworths and RACQ. Has authored numerous proposals, presentations and tender responses as well as commercial negotiations and contract review.
Nec Australia
View- Website:
- nec.com.au
- Employees:
- 1198
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Senior Solutions Architect - Customer Experience And Unified CommunicationsNec Australia Dec 2015 - PresentSydneyResponsible for UC & CX Solutions, working closely with the Sales Team to develop opportunities within existing Enterprise and Government accounts as well as New Logo acquisitions. The SSA role provides domain expertise around multi-channel contact centres, unified communications and customer experience management, with a primary focus on NEC, NICE and Genesys technologies and Cloud / SaaS solution delivery.The role encompasses a wide range of activities, including client presentations, workshops and demonstrations to writing strategy papers, proposals, tender responses and SOWs. Has even been known to include installing handsets on desks at a customer contact centre.
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Senior Solutions ConsultantGlobal Speech Networks Oct 2014 - Nov 2015Sydney, AustraliaGlobal Speech Networks is a leading Cloud Contact Centre provider in Australia and New Zealand, focussed on the Genesys omni-channel customer experience suite. I worked with a team of Genesys, SaaS and Cloud Infrastructure specialists at the sales / strategy / architecture and design stage of solution development, for contact centre and self service applications. -
Senior Technical ConsultantCyara Sep 2013 - Sep 2014Sydney, AustraliaCyara is the world's easiest-to-use customer experience testing suite for contact center infrastructure and applications. Cyara automates load/functional testing and production monitoring of contact center infrastructure and applications including IVRs, Speech, Voice Biometrics, Outbound Dialers, Voice Callback, CTI, Routing, Call Recording, Voice & Data Infrastructure, Agent Behaviour and customer experience in a repeatable, automated manner. -
Business Development ManagerSalmat Jan 2011 - Jul 2013AustraliaResponsible for business development and sales primarily for Salmat Speech Solutions and secondarily for the overall Salmat one-to-one customer communications solutions. Sales lead for Salmat Reach - cloud based multi-channel SaaS telephony and contact centre platform, based on Avaya Aura. -
Senior Business ConsultantSalmat Jun 2007 - Dec 2010AustraliaCombined pre-sales and consulting role within Customer Contact Solutions, using a collaborative approach to understanding business needs, identifying solutions and developing business cases, recomendations and proposals.
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Solutions Manager - Australia & New ZealandTuvox Jul 2005 - Jun 2007Sydney, AustraliaKey Business Development and Solutions Architect role for US based Speech and IVR application provider TuVox, covering Australia and New Zealand.
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Solutions Consultant And Business Development ManagerCom Tech / Dimension Data Jul 1997 - Jun 2005AustraliaVarious pre-sales, technical and management roles within Customer Interactive Solutions, playing a lead role in developing the business unit from a handful of staff and customers to a multi-million dollar turnover.
Steve Duke Skills
Steve Duke Education Details
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Computer Studies With Computing Science Major -
Wymondham College
Frequently Asked Questions about Steve Duke
What company does Steve Duke work for?
Steve Duke works for Nec Australia
What is Steve Duke's role at the current company?
Steve Duke's current role is Senior Solutions Architect - Customer Experience & Unified Communications at NEC Australia.
What is Steve Duke's email address?
Steve Duke's email address is st****@****.net.au
What schools did Steve Duke attend?
Steve Duke attended Sheffield Hallam University, Wymondham College.
What are some of Steve Duke's interests?
Steve Duke has interest in الأطفال.
What skills is Steve Duke known for?
Steve Duke has skills like Telecommunications, Solution Selling, Pre Sales, Contact Centers, Account Management, Ivr, Customer Experience, Call Center, New Business Development, Business Development, Professional Services, Saas.
Who are Steve Duke's colleagues?
Steve Duke's colleagues are Peta Hine, Miguel Molina, Seong Chuah, Praneel Khatri, Tony Housepeters, Hardik Chauhan, David Mordaunt.
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