Sr. Implementation Consultant
Newscycle Solutions (Formerly Saxotech And Now Called Naviga)
Installed, configured and tested content management systems for newspaper newsrooms, most of which were in a NEWSCYCLE-hosted environment. Served as functional and technical lead of multiple 4- to 6-month projects each year as well as assisted colleagues with their projects. Consulted with numerous newsroom and technical personnel, from executives to staff, regarding workflow needs and technical requirements. Guided customer toward best practices. Followed standard process that included kickoff meeting, multiple workshops, super user training, end user training and go-live -- all on-site. Provided support and follow-up consultations. Collaborated internally with implementation, support, pre-sales and development. Mentored and coached new hires. Traveled extensively to customer locations in the U.S., Canada and Scandinavia.Company was formed as a merger of SAXOTECH, DTI , Atex and Mediaspan.