Gunjal Soni Email & Phone Number

St. Charles, IL, US

• Cross Functional expert on creating Requirements for Functional, Technical, and legacy applications Use Cases & User Stories, Process Modeling, Wireframes and Training Documents for end users.
• Liaise between Business and technical teams for Project / delivery coordination and assisting Project Managers for AGILE/SCRUM deliverables and meeting timelines (using JIRA/Confluence, Manage and Testing Tools).
• Developer of a comprehensive IAM system that addresses the challenges of a very complex development and production environment
• Identify and analyze stakeholders impacted by the change to understand their needs, concerns, and levels of influence. Engage with them throughout the change management process to build support and address resistance.
• Working with the program to ensure change management activities are integrated into the overall project plans and approach
• Creating functional prototypes using MS Axure.

• Project management, requirement management and delivering requirements on time in consideration with cost and timelines.
• Worked on the retail B2C and B2B projects enhancement to legacy systems
• Managed SCM (Supply Chain Management) of adding carriers for Healthcare Retail business
• Ensure lifecycle of RX’s distribution from B2B to B2C customers working in SCM (Supply Chain Management)
• Exclusively utilize SNOW for managing and deploying IT changes via ITSM process (IT Service Management).
• Responsible to test E-Commerce/Retail applications and SCM Operation for customers for enhancement/DWH (Data Warehousing) and ETL projects.

• Responsible to prepare various SDLC Artifacts such as Business Requirement Document (BRD), Functional Specifications, Process Flows, Field Specifications, Test Cases/Test Specifications as well as coordinating with.
• Work closely with the Change Management, Security, IT Systems Management, and other teams to ensure the integrity of the CMDB is kept 100% accurate and usable
• Extensively used ServiceNow (SNOW) as a platform for managing ITIL processes. Extensive experience working with ServiceNow (SNOW) for ITIL changes via release management processes and granting/managing user access.
• Seamlessly integrating existing components in SharePoint (e.g. InfoPath forms, MS Office Applications including Outlook, Excel, and PowerPoint.
• Implement strategies to mitigate risks associated with payments, including cyber threats and operational risks, to ensure Payment Governance.
• Expertise in documenting requirements for IS applications using various methodologies such as user stories, use cases, and process flows, enabling clear communication between stakeholders and developers.

• Utilize ServiceNow SNOW for managing changes for existing application enhancement.
• Managed ITSM processes via ServiceNow (SNOW) working with enterprise-wide business and technical team.
• Improved Retail results by identifying opportunities and developing solutions within the retail analytics process
• Very good knowledge on Property & Casualty underwriting
• Working on projects dealing with Property & Casualty
• Prepared the Traceability Matrix for mapping the requirements with the Test Cases through Quality Center.

• Followed Rational Unified Process AGILE/SCRUM Methodology in defining the problem, gathering requirements, business modeling, and communicating with the technical team system development for Claims and Billing systems.
• Extensive experience with Members/Subscribers, Products, Providers, claims processing and Billing modules and experience working with Finance / Accounting / Balancing / Controlling & Auditing team for a Reconciliation.
• Worked on Microsoft Azure DevOps to build test and configuration management.
• IAM & SailPoint implementation project eliciting requirements for users working with the Technical Teams and creation / updating of Process & WF’s.
• Understands existing Informatica EDC environment, translates into new environment requirements and plans tasks to meet those requirements
• Proficient in Salesforce Data loader and salesforce administration

• Gathered requirements by interacting with Stakeholders.
• Performed GAP Analysis based on business needs and prioritized requirements.
• Implement and innovative ServiceNow solutions in ServiceNow as assigned
• Responsible for retail merchandise planning and demand forecasting, inventory management, and product performance analysis
• Coordinated User Acceptance Testing and helped in identifying relevant test data and reporting metrics.
• Created Data Mapping Documents from source to target system. Designed data models in collaboration with data architect and data modelers.

• Gathered Business Requirements with Business owners, SME’s, reviewed design requirements to validate the Health Exchange /Medicaid to meet all the requirements.
• Define and track key performance indicators (KPIs) related to equipment performance, maintenance efficiency, and Overall Equipment Effectiveness (OEE) within the TPM framework.
• Foster collaboration among R&D, manufacturing, marketing, and sales teams to enhance communication and integration throughout the pharmaceutical CPG product lifecycle.
• Involved in all SDLC stages under Agile process requirement analysis, implementation, testing (functional and use acceptance) and deployment.
• Performed data cleaning to ensure the data collected from various sources is integrated in single format and error free for further analysis.
• Created an automated data management system by creating various KPI’s and dashboards linked with MS-Excel to avoid manual work.