Gunjal Soni Email & Phone Number

St. Charles, Il, Us

• Cross Functional expert on creating Requirements for Functional, Technical, and legacy applications Use Cases & User Stories, Process Modeling, Wireframes and Training Documents for end users.• Liaise between Business and technical teams for Project / delivery coordination and assisting Project Managers for AGILE/SCRUM deliverables and meeting timelines (using JIRA/Confluence, Manage and Testing Tools).• Developer of a comprehensive IAM system that addresses the challenges of a very complex development and production environment• Identify and analyze stakeholders impacted by the change to understand their needs, concerns, and levels of influence. Engage with them throughout the change management process to build support and address resistance.• Working with the program to ensure change management activities are integrated into the overall project plans and approach• Creating functional prototypes using MS Axure.• Implement strategies to mitigate risks associated with payments, including cyber threats and operational risks, to ensure Payment Governance.• Assess and manage third-party vendors involved in payment processing to ensure reliability and security, a key aspect of Payment Governance.• Utilized Oracle Eloqua's reporting capabilities to analyze campaign performance, track key metrics, and provide actionable insights for stakeholders• Developed robust data management processes to ensure the accuracy, completeness, and reliability of real-world data, facilitating its usability for analysis and decision-making.

• Project management, requirement management and delivering requirements on time in consideration with cost and timelines.• Worked on the retail B2C and B2B projects enhancement to legacy systems• Managed SCM (Supply Chain Management) of adding carriers for Healthcare Retail business• Ensure lifecycle of RX’s distribution from B2B to B2C customers working in SCM (Supply Chain Management)• Exclusively utilize SNOW for managing and deploying IT changes via ITSM process (IT Service Management).• Responsible to test E-Commerce/Retail applications and SCM Operation for customers for enhancement/DWH (Data Warehousing) and ETL projects.• Manage the Salesforce instance using the standard aspects of the Salesforce Setup menu• Analyze and optimize the CPG supply chain, ensuring the efficient production, distribution, and delivery of pharmaceutical products to meet market demands while minimizing costs.• Working with MS Axure to create prototypes for Web & mobile applications customer experience (CX).• Assist in the development and reporting on the overall status and effectiveness of business continuity planning efforts• Provides cyber security and risk management expertise for various initiatives and programs• Strong experience with AEM and Adobe Forms• Identified potential risks associated with the Azure migration initiative and developed mitigation strategies to minimize disruptions to business operations.• Assess and manage third-party vendors involved in payment processing to ensure reliability and security, a key aspect of Payment Governance.• Implemented quality assurance measures to validate and cleanse real-world data, identifying and rectifying inconsistencies, errors, and missing values to enhance data integrity.• Facilitated collaboration between marketing, sales, and IT teams by integrating Oracle Eloqua with other systems, ensuring seamless data flow and alignment of strategies.

• Responsible to prepare various SDLC Artifacts such as Business Requirement Document (BRD), Functional Specifications, Process Flows, Field Specifications, Test Cases/Test Specifications as well as coordinating with other team members to identify and ensure deliveries working for UI upgrade/enhancements and Mobile Application projects for Android and iPhone technologies.• Work closely with the Change Management, Security, IT Systems Management, and other teams to ensure the integrity of the CMDB is kept 100% accurate and usable• Extensively used ServiceNow (SNOW) as a platform for managing ITIL processes. Extensive experience working with ServiceNow (SNOW) for ITIL changes via release management processes and granting/managing user access management as well as report task and incident management.• Seamlessly integrating existing components in SharePoint (e.g. InfoPath forms, MS Office Applications including Outlook, Excel, and PowerPoint.• Implement strategies to mitigate risks associated with payments, including cyber threats and operational risks, to ensure Payment Governance.• Expertise in documenting requirements for IS applications using various methodologies such as user stories, use cases, and process flows, enabling clear communication between stakeholders and developers.• Identify skill gaps and training needs resulting from the change. Develop and deliver training programs to equip employees with the knowledge and skills required to adapt to new processes, systems, or ways of working effectively in change management.• Working on SQL by enabling high performance data movement and transformation• Working on the documents preparation prepared and executed appropriately, trades are booked in Loan IQ according to information on executed trade documents, and preparation of circles booked in Loan IQ

• Utilize ServiceNow SNOW for managing changes for existing application enhancement.• Managed ITSM processes via ServiceNow (SNOW) working with enterprise-wide business and technical team.• Improved Retail results by identifying opportunities and developing solutions within the retail analytics process• Very good knowledge on Property & Casualty underwriting• Working on projects dealing with Property & Casualty• Prepared the Traceability Matrix for mapping the requirements with the Test Cases through Quality Center. • Assisted with User Acceptance Testing (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation was in place. • Familiar with Cloud Services such as AWS EC2, S3 to assist with big data tools, solve the data storage issue, and work on deployment solutions. • Worked on DWH and ETL projects and tested to validate the output and expected results in Target systems.• Plans and conducts Informatica ETL unit and development tests; monitor results and take corrective action• Developed & executed Test Scenarios for User Acceptance Testing. • Developed Test Result Metrics for Test Execution Phase. • Worked closely with Software Developers to isolate, track, and troubleshoot defects using defect management tools.• Work effectively with the clients, users, and senior managers and prioritize work, schedule kick off meetings, and oversee activities till successful production deployments.

• Followed Rational Unified Process AGILE/SCRUM Methodology in defining the problem, gathering requirements, business modeling, and communicating with the technical team system development for Claims and Billing systems.• Extensive experience with Members/Subscribers, Products, Providers, claims processing and Billing modules and experience working with Finance / Accounting / Balancing / Controlling & Auditing team for a Reconciliation and SSRS Reporting project.• Worked on Microsoft Azure DevOps to build test and configuration management. • IAM & SailPoint implementation project eliciting requirements for users working with the Technical Teams and creation / updating of Process & WF’s.• Understands existing Informatica EDC environment, translates into new environment requirements and plans tasks to meet those requirements• Proficient in Salesforce Data loader and salesforce administration• Design, develop and test solutions built on Client’s internally hosted ServiceNow platform• Involved in developing test plan, test cases, and test scripts and performed various kinds of testing like functional testing, integration testing, system or end-to-end testing, GUI testing, smoke testing, regression testing, and user-acceptance testing• Worked extensively with MS Excel for creating Requirement Traceability Matrix.

• Gathered requirements by interacting with Stakeholders.• Performed GAP Analysis based on business needs and prioritized requirements.• Implement and innovative ServiceNow solutions in ServiceNow as assigned• Responsible for retail merchandise planning and demand forecasting, inventory management, and product performance analysis• Coordinated User Acceptance Testing and helped in identifying relevant test data and reporting metrics.• Created Data Mapping Documents from source to target system. Designed data models in collaboration with data architect and data modelers.• Helped in creating ER Diagrams defining entities, attributes, relationships, and business rules. • Created a prototype user interface for Health Care Patient Registration using Azure tool. Worked on SRS documentation for the user interface and prepared use case specifications.• Created four prototype user interfaces for mobile based portal for a car service. Portal was for drivers to register their information. Worked on SRS documentation for the user interface.

• Gathered Business Requirements with Business owners, SME’s, reviewed design requirements to validate the Health Exchange /Medicaid to meet all the requirements.• Define and track key performance indicators (KPIs) related to equipment performance, maintenance efficiency, and Overall Equipment Effectiveness (OEE) within the TPM framework.• Foster collaboration among R&D, manufacturing, marketing, and sales teams to enhance communication and integration throughout the pharmaceutical CPG product lifecycle.• Involved in all SDLC stages under Agile process requirement analysis, implementation, testing (functional and use acceptance) and deployment.• Performed data cleaning to ensure the data collected from various sources is integrated in single format and error free for further analysis.• Created an automated data management system by creating various KPI’s and dashboards linked with MS-Excel to avoid manual work.• Pitched the idea to start selling products out of country (USA, Dubai Australia) with the team and planned the business model including datamanagement system, finance & product storage.• Ensure the integrity of project data, including data extraction, storage, manipulation, processing, and analysis• Working with facets of IT Operations in order to leverage ITIL framework• Gathered requirements and prepared business requirement documents (BRD) and System requirement documents (SRD). • Responsible for translating BRD into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.