● Provided comprehensive desktop support services, including hardwareupgrades, software installations, and troubleshooting for a diverse client base.● Collaborated with cross-functional teams to ensure timely issue resolution andensured customer satisfaction.● Deployed and managed Windows (Dell) computers, resulting in improvedefficiency and productivity for end-users.● Supported Cisco VOIP Telephones, resolving connectivity and functionality issues.● Documented defect reported by incorporating bug clusters and defect severities.● Generated and published status reports to the management for assigned tasks.● Quickly mastered new software applications with minimal supervision, ensuring efficientintegration into the company's workflow.

● Collaborated with the IT team to implement proactive solutions and optimizesystem performance.● Provided hands-on support for remote OS upgrades and assisted withhardware configuration, resulting in enhanced user experience and reduceddowntime.● Managed public printing support, ensuring availability of paper, toner, andproper maintenance to support document output across the organization.