Greg Stoddard Email & Phone Number

Vancouver, British Columbia, Canada

Quality Assurance/Analyst tasked with multiple responsibilities as a Junior Lead type position.Onboarded over 70 peopleAd-Hoc Testing on PlayStation 4, Xbox One, and PC.Stability testing on all platforms.Monitor and tracked feature and game progress.Tracked and wrote bugs in JIRACreated, updated, and maintained scheduled playtesting.Contributed to documentation of features and QA via Confluence, Sharepoint, and Trello.Provided risk assessment for areas of expertise.Partnered with other teams to maintain equipment viability.Supported team members with technical help and assistance in onboarding and beyond.Created and updated test plans for manual testing of areas.Regularly reported progress of testing, bug assessment, and documentation of feature completion.

Vancouver, Canada Area

Verified Quality for UI elements, gameplay, sound, difficulty, and art assets.Consulted on accessibility issues.Responsible for documenting quality issues in area of ownership.Created strategies for test cases of new content.Submitted reports for overall quality progress in area of ownership.

Vancouver, Canada Area

* Consulted with small businesses about email newsletter layouts.* Designed and created website for passion project.* Design in progress for tabletop board game.* Designed t-shirts for small business.* Website consultation and UI design for mobile and home browser use.* Game Design Consultation and testing for mobile game.

Liberty Lake

* Mentored other agents in call flow, systems proficiency, procedures, and soft skills.* On site technical support of other agents.* Suggested and had a reward system implemented for employee recognition.* Dispensed detailed information about account fees and terms.* Took part in regular team meetings to discuss topical information and keep up to date on procedures.

Telecommute

* Tier 2 technical support troubleshooting for Mac OS, Windows 95 through Windows 10, Game Consoles, and tablets in diagnosing and repairing software issues.* Delivered remote assistance while maintaining client criteria for personal technology devices.* Contributed to training material for new employees for ongoing support issues.* Gave feedback on technical issues in an internal wiki of known problems and solutions.* Took part in regular team meetings and communication via text and voice chat of status of customers and procedures.

Moscow, Idaho

* Implemented custom website for mobile browsing with responsive design for mobile browsing, increasing traffic to mobile site over 500%* Headed a project of creating video FAQs for social media and website, saving hundreds of man-hours of customer service represenatives* Communicated with several departments about special events to proactively market them.* Implemented and tracked search engine optimization protocols for products and keywords for special events and day to day online marketing.* On site technical support for Windows and Mac computers.* Wrote copy and designed marketing material for web and print with Photoshop and Illustrator.* Proofread and reviewed materials for printing/publishing online.* Staged, photographed, and edited product photography for display online and in print.* Monitored and created social media content for online promotions, events, and contests.* Updated website content for daily, weekly, and seasonal website changes.* Adhered to brand guidelines and coordinated with other companies for product display and marketing information including University of Idaho, Apple, Nike, Starbucks, Under Armour, and other major brands.

* Created curriculum and taught courses and graded work as a Teacher's Assistant in 3d modelling, rigging, animating, lighting, texturing, and physics engines.* Participated in and oversaw as production manager several group projects for in house and outsourced clients including a video prototype preview for a Mars exploration video for NASA.* Specialized in Image and Video Editing with Adobe Master Suite including Photoshop, InDesign, Premiere, Illustrator, and After Effects.* Digitally sculpted, textured, key-framed, rigged, edited, and composited 2D and 3D Animations with Autodesk 3ds Max, Mudbox, Adobe After Effects, Premiere, Illustrator, Photoshop, and Final Cut Pro.* Emphasized studies in 3d Animation, Game Design and Development, Computer Science, Graphic Design, Psychology, Video Editing and Creative Writing.

Coeur D' Alene, Idaho

* Delivered daily samples of medical materials both scheduled and on call.* Adhered to safety measures for driving and handling of medical materials.

* Updated website logo and design.* Designed and sent email newsletters.* Layout design for a print and digital magazine.* Designed an online inventory management system to ensure product availability accuracy online.* Communicated with designers of paper, stickers, and product images.* Updated and edited product images.* Integrated e-commerce for custom CMS into various shopping cart solutions including Yahoo small business.

Coeur D' Alene, Idaho

* Aided customers in over the phone support and troubleshooting* Diagnosed and repaired hot tub motors, electrical systems, and plumbing. * Used Quickbooks for invoicing and inventory management. * Engaged in shipping and packaging products.

Spokane, Washington Area

* Customer Service Representative for fraud prevention, account troubleshooting, and escalation resolution of banking services for Washington Mutual.* Taught and gave presentations on customer service skills for over 300 agents.* Recognized for exceptional customer service and performance in call handling and customer satisfaction.

Hayden, Idaho

* Repaired, upgraded, and maintained Microsoft software and network hardware. * Scripted and maintained an SQL Server Database with Query Analyzer. * Used Citrix metaframe to help maintain network integrity and client support. * Redesigned and implemented a website design and content.

Coeur D' Alene, Idaho

* Worked as an outsourced customer service agent involved in taking escalated calls, training, and customer service of technical support for account migration of Qwest mobile services.* Mentor for customer service representatives and resources for other agents.

Coeur D' Alene, Idaho

* Mentored and trained other representatives procedure and customer service solutions.* Handled escalated calls and customer situations.* Reviewed billing information for customers and verified account status.* Helped other agents as a floor support resource with challenging issues.

Bachelor’S Degree, Virtual Technology Design, Undergraduate

Activities and Societies: Founding Member of Interdisciplinary design social group (IDEA) that sought to bring together designers of all.

Associate’S Degree, Graphic Design

* Dean's List for 6 semesters. * 3.9 GPA * Tutored Computer Sciences and Physics courses for International students. * Created a permanent.