Georgi Stoykov Email & Phone Number

Bulgaria

Bulgaria

Bulgaria

Sofia, Sofia City, Bulgaria

• Responsible for the full portfolio of Hewlett-Packard Enterprise on a selected list of Tier 1 customers in Financial sector, Banking, Public sector, Utilities and Manufacturing; • Drives business plans and execution, Quota achievements;• Storage Business development in country.I have established strong relationship with the listed clients and have ensured that HPE is recognized as their Digital Transformation Partner; have achieved all my goals and ensured steady revenue growth YoY; have accelerate sales execution to deliver a predictable, healthy and compliant enterprise business; part of the SFDC development team; improved team’s reporting and forecasting capabilities, by utilizing available tooling; have successfully closed several strategic storage projects to ensure steady market shares growth in country.

Sofia, Sofia City Province, Bulgaria

Sofia, Sofia City Province, Bulgaria

▪ End-to-end accountable for the Sales process; channel partner management;▪ Drove 100% of the sales cycle; developed and maintained strong, multi-level relationships with each customer;▪ Managed 150+ Accounts while coordinating efforts with multiple departments to ensure that the client and company’s needs are met.I have gained deep knowledge and understanding of the security information and network market and have developed broad and deep relationship with the existing clients; have on-boarded multiple new clients (100+); close-won 100+ opportunities, 20 of which within the GDPR space.

Sofia, Bulgaria

• Led the Sofia and India ITO Incident Management teams. End-to-end responsible for the INCM service delivery across EMEA,▪ Led the Restricted Problem Management teams in UK, Switzerland and Spain. Drove the service optimization for those. Part of a global transformation team targeted to ensure 50% optimization across the INCM and PRBM capabilities,▪ Direct report of 50+ HC (head count) located across EMEA and India; supports with the management of the rest of EMEA INCM and PRBM resources (100+).Migrated and absorbed the service from APJ to Sofia, transformed more than 80% of the supported Accounts, optimized the restricted service in UK and Spain, and migrated the rest to Sofia, achieved 38% HC reduction across the INCM and PRBM capabilities in EMEA and APJ.Part of the EMEA (North and Central) Ambassadors. Engaged in several projects, aiming to promote the company culture, mission and vision across the DXC employees in Bulgaria.

Sofia, Bulgaria

• Led the EMEA ITO INCM team and end-to-end responsible for the INCM service delivery and process optimization across EMEA,▪ Managed employees’ development and Clients’ satisfaction. Responsible for achieving the performance, quality and efficiency targets of the INCM capability within EMEA,▪ Direct report of 50+ Incident Managers in Sofia and India. Close collaboration with the on-shore INCM teams in UK and Spain. Supports with the management of the EMEA Leverage Critical Incident Management team.Achieved and improved the productivity and utilization results; improved the INCM KPI metrics and reporting; met all business targets; optimized the INCM delivery model; supported with the implementation of a Compliance model, which to provide a more effective and efficient service delivery across multiple Service Management capabilities; Achieved 32% YoY growth. Exceeded all my goals.Part of the HPE Pride Builders community in Bulgaria;

Sofia, Bulgaria

• Managed the ITO EMEA Leverage and Ericsson CIM teams and end-to-end responsible for the service delivery to 50+ Accounts; responsible for achieving the performance, quality and efficiency targets of the respective CIM representatives,▪ Direct report of 50+ employees and managed their development. Supports with the management of the rest of the Sofia Critical Incident Management employees (70+). Improved SLAs from "Red" to "Green"; closed all Account escalations and improved customer satisfaction; achieved 29% team productivity gain; exceeded all my organizational goals, achieved 35% YoY growth; service migrated from India and to Sofia; implemented FTS model between Sofia and Argentina; services migrated from On-shore to Best Shore; implemented new tooling, as well as a Service Quality Assessment program; reduced teams’ workload by applying couple of process optimizations; improved relationship and collaboration with the rest of the Service Management capabilities; significantly exceeded all my goals.Promoted actively the HP Way Now Leadership values & behaviours, for which I was nominated as "HP Pride Builder"

Sofia, Bulgaria

▪ Managed team of 14 Critical Incident Managers, coordinating the resolution of Major IT Infrastructure outages across HP ES's largest global customers; ▪ Implemented automation within the CIM tooling, which significantly improved the reaction time and reduced the number of human errors; initiated and improved the way of tracking all additional team’s activities and engagements, which helped achieve 38% productivity increase.▪ Built a stable 24x7 shift pattern compliant with all legislations, which improved the resilience in case of unexpected workloads.▪ Trained and mentored all new CIM team members; officially nominated as EMEA CIM Training Champion; ▪ Acted as a Crisis Manager whenever required.▪ Significantly exceeded all my goals

Sofia, Bulgaria

▪ One of the initiators of the Leverage Strategic Incident Management (SIM) team in Sofia, which aimed to deliver standard and cost effective service across EMEA ES customers;▪ Successfully on-boarded multiple HP Clients on a standard service and ensured smooth Go-Live for those; achieved good customer satisfaction and trust within the SIM capability; ▪ Drove project of renaming the capability from Strategic to Critical Incident Management (part of Global convergence plan) - all documentation updated to ensure compliance; led couple of CSI projects within the team;▪ Trained and mentored new team members on SIM/CIM process and leadership techniques;▪ Implemented SIM/CIM KNDB and simplified step-by-step guides for supported clients - this helped improve the overall quality of work.▪ Led some of the most severe outages (Alpha RtOPs) across the supported clients, for which I got the chance to join the Extended Crisis Management team;▪ Significantly exceeded all my goals

Sofia, Bulgaria

▪ Accountable for the on-boarding, mentoring and coaching the new team members.▪ Supported the Team Lead with his daily responsibilities; ▪ Engaged in more complicated service requests; led several development projects for migration from analogue to digital telephony of some of the largest US clients.

Sofia, Bulgaria

▪ Drove the technical resolution of the high priority service interruptions across US based clients; ▪ Provided effective and regular communication to customers; built good relationship with our top clients and ensured good customer satisfaction.▪ Accountable for the Service request process within the capability.

Bulgaria

▪ Led team of 35 technical support specialists across different capabilities;▪ Organized daily technical support activities and ensured smooth operational work; supported team members whenever required;▪ Accountable for the maintenance of the IT infrastructure within the village;▪ Led project of design and implementation of internet connectivity within a newly built hotel; built a wireless connectivity between all hotels within the complex, which replaced the analogue lines used;

Bulgaria

▪ Maintained the Information Technology Infrastructure in the village.▪ Supported other technical teams with their daily operational activities.

Master Of Business Administration (Mba), Management And Leadership

Business Administration - Management and Leadership

Bachelor'S Degree, Computer Technology/Computer Systems Technology

Corporate and Industrial Networks