Gloria Yee Email & Phone Number

HR and Implementation Manager (1999 – present)Payroll Resource Group, Inc. (PRG), San Francisco, CA Learned the business from the ground up. Transitioned and promoted to the benefits division within 1 week and segwayed to HR manager role within 3 years. In 2006, became HRIS and benefit plans implementation lead for client base. In 2010, took lead in creating educational and marketing materials. Position requires independent thinking and strategic project management to streamline and evolve PRG’s mission and processes.HR Manager• Key HR strategic planning contributor to company operations.• Trains and coaches 10-12 employees.• Provides collaborative employee conflict resolution.• Uses Ascentis HRIS and/or Employee Navigator (EEN) to manage current data and optimize efficiencies.• Manages full employee cycle.Benefits Administrator• Provides benefits administration services internally and for clients.• Integrates benefit plans into Ascentis, Employee Navigator, and Millennium 3 for clients with 2-1,000 EE’s.• Strong understanding of benefit plans structure, reconciliation, and contributions setups.• Facilitates ~20 annual Open Enrollments per year.• Is liaison between clients, brokers, and insurance carriers.Client Services Manager• Works strategically and collaboratively with all levels of client’s team (e.g., HR, Finance, Operations, C-suite).• Continues relationship management and trust after implementation.• Provides Federal, California, and San Francisco compliance guidance.Implementation Manager: Educator, Installer, Trainer• Educates and trains PRG employees and clients on HR compliance and policies.• Assesses client needs and assist in developing action plan for best practices in timely manner.• Performs 5-7 client implementations/year, clients ranging from 25-1,000 employees.• Creates comprehensive educational and marketing materials for end users and business development.

Provided hands-on customer service support with hands on face-to-face clientele. Emphasis laid in attentiveness toward customer needs in a mutli-tasked retail environment.• Learned and developed excellent customer support by listening and understanding needs before acting.• Consolidated task to optimize time and job responsibilities.• Made the customer’s needs priority so the overall shopping experience was a positive one.• Developed 10-key skills and cashier experience in a fast paced environment.

Ba, Psychology

Ma, Developmental Psychology

Emphasis on interpersonal relationships.

Bs, Biology

Minor in psychology.