Gian Tafur Email & Phone Number

Lima, Perú

Lima, Perú

Lima, Perú

Provided support in data analysis, focused on diagnostics, identified business opportunities and measured the impact of defined commercial actions. Reported to the Outbound Coordinator.Supported the supervision and coordination of BPO service providers (contact center) composed of over 100 agents, which provided aid to lead meetings, showing the results of outbound renewal campaigns.Created effectiveness reports, allowing the comparison of results by business partner, which, in turn, contributed to maximizing commercial results and strengthening the long-term relationship with clients.Implemented dashboards with the main indicators of the armoring, counter-armoring and loyalty campaigns, which allowed the visibility of valuable data, the analysis of trends and the establishment of lines of action.

Lima, Perú

Performed daily processes that provided support to the Billing Control area, which included validating invoice reports, preparing daily statistics of customers with observation, proposed improvements in the databases and information control. Reported to the head of the Billing Control Department.Prepared a master data on invoicing control for an internal audit, which allowed effective compliance within the established deadlines, as well as a reduction in the number of observations.Provided support in the implementation of an application aimed at generating efficiencies in taking customer consumption readings, which allowed participation in the different phases of planning, execution and follow-up.