Gillian Tait Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

• Provided end-user support to 1000+ Mozilla employees both locally and globally via Slack, email, Service Now, Zoom video conferencing, and in-person• Configured and deployed hardware using imaging software including Acronis True Image and Mozilla's in-house deployment utility, Dinobuildr• Contributed to the code base of Mozilla's in-house deployment utility, dinobuildr, improving its functionality and leading to greater team efficiency• Helped spearhead the development of the End User Video Library, a robust video knowledge base for end users; this involved scripting, filming, voice-over and compositing original how-to video content, and developing process and procedural team documentation• Performed and tracked testing of new hardware and software, including macOS Catalina, using Jira Software• Conducted new hire consultations and IT orientations to remote and office employees• Maintained and troubleshot A/V equipment in conference rooms with Crestron clients and Vidyo video conferencing, as well as Zoom Rooms• Set up audio and video equipment for events hosted by Mozilla as well as internal meetings• Supported cyber events through the management of video endpoints and encoders while conducting 50+ local and global live streaming events, using Wirecast to support INXPO live webcasting

Toronto, Canada Area

• Performed opening and closing duties ensuring practitioners had all necessary equipment to do their jobs• Created a welcoming environment by greeting patients and ensuring clinic was tidy• Processed payment information and signed-in patients for their appointments using Cliniko practice management system• Ensured patients returned to clinic by re-booking at time of appointment and accurately submitting health insurance claims on their behalf• Responded to phone and email inquiries and managed voicemail in a timely manner

Oakville, On

• Coordinated daily shipments with Supply Chain Coordinator; this included: - Obtaining quotes for outbound shipments in order to determine most competitively priced and regionally appropriate carrier - Calculating required trailer space for larger less-than-truckload (LTL) & truckload (TL) shipments - Preparing shipping and customs paperwork for international shipments - Contacting carriers to schedule daily shipment pickups• Followed-up with customers to confirm shipment of order• Assisted Supply Chain Coordinator with freight claims and return of goods• Initiated independent projects to streamline department processes; this included: - Compiling and consolidating data on annual carrier usage regionally and frequency into an Excel spreadsheet - Creating a comprehensive carrier contact information spreadsheet - Working with the warehouse manager to create an updated spreadsheet of product weights and dimensions to improve quoting accuracy

Toronto, Canada Area

Under the direction of the Lease Administration Accounting Manager, performed tasks that included data entry, filing, preparing property accounting files, and assisting with any other ad hoc projects.

Toronto, Canada Area

• Manage workshop logistics including meeting notices, catering, room setup, materials preparation, and emailing of online evaluations and pre-/post-tests• Coordinate the administration of learning services including posting courses, managing registrations, and processing charge backs• Perform updates to the department's intranet site using Adobe Dreamweaver• Assist with English-to-French translations of online course materials