Gregory Tallman Email & Phone Number

Stanhope, Nj, Us

Bridgewater, New Jersey, United States

Providing Services to Insmed to help build out, and then ensure adherence to the IT Change Control process, consistent application of change controls, correct documentation and ensure compliant changes with traceability.• Successful implementation of Change Control in a highly complex IT environment.• Lead Change Control discussions, providing guidance enabling successful IT changes.• Create and distribute regular reporting to provide transparency and measurable outcomes of successful changes.• Continuously improve processes through knowledge sharing, creation of training video content, managing documentation, and cascading change control knowledge to teams allowing for consistent application of change control within the organization.

East Hanover, New Jersey, United States

Provide operations, product, and DevOps support management. Furnish best in class support to business stakeholders, partnering with Omnichannel, social and mobile.• Deliver with Web-Social-Mobile and Omnichannel on crafting operating models and application/asset handovers to operations.• Deliver Drupal Product production support, while delivering reduced project costs and quicker time to market due to reusable components.• Lead and approve all operational changes, accounting for process, compliance, risk, and scheduling, allowing for successful and compliant change management.• Achieve cost containment through managing an Enhancement budget as part of Change Management.• Manage portfolio budget interacting with vendors to renegotiate contracted services reducing Ops spend 5-10%.• Translate IT requirements and terminology into easy-to-understand business language and vice versa, resulting in delivery of solutions meeting or exceeding customer expectations the first time.• Productively manage strong relationships with offshore managed services to drive decreased Operational costs which decreases spend up to 10% annually.• Co-create a product-based approach that allowed for DevOps implementation, which reduced enhancement delays and time-to-market deliveries of solutions.• Manage an operational portfolio of 50+ mobile application, 100+ websites as well as Novartis’s strategic global web hosting platform Drupal, and Social Media Platform Sprinklr, in a 24/7 environment.• Mentorship of 2 direct reports for 1 year, ensuring performance delivery and career development.

East Hanover, New Jersey, United States

Managed 5 Application Service Managers, accountable for the Novartis Mobile Operational Portfolio.• Architected global geographic accountability amongst team members.• Provided mentoring, and feedback to direct reports.• Extensive collaboration with other Practice Heads building out the then new organization.

laptop hardware lifecycle support for the US Pharma and Oncology Field Forces.• Successfully executed an initiative as the Project Manager to replace laptop hardware for over 600 field-based customers, resulting in 15% more interactions with Health Care Providers in the field.• Managed large budgets accurately ensuring cost containment.• Coordinated and execute semi-annual applications testing and systems with over 40 groups.• Managed and maintain test lab to facilitate software and hardware testing in a mobile device and laptop environment.• Chaired weekly change management meetings, coordinating, and deploying change controls for 2400 remote customers.• Managed third tier service desk support group, while meeting or exceeding SLAs.• Maintained strict application / system security and control by following a rigorous information governance framework.• Provided consultative services for onsite corporate meetings, IT and mobile device focused best practices and support.• Mobile platform expertise achieved through extensive deployment process and SOP creation, and mobile device escalation support role of iPads, iPhones, Android. Blackberries with over 2400 customers.• Manage and maintain customer facing relationships between business and IT, driving extensive customer satisfaction.

Provided third tier escalation support for a large group of remote customers, while responsible for creating and maintaining support knowledge base. Provided phone support to over 6500 remotely located customers in a pharma environment. Used extensive VPN knowledge to troubleshoot and solve connection and operating system problems.Developed and provide resolutions for use by first and second level help desk analysts. Maintained relationship between third party vendor and business management. Improved processes / resolution time at a regional trouble call center.Created solutions for software deployments and administration in a completely remote environment. Collaborated on Project Management processes.

East Hanover, New Jersey, United States

Provided third tier pc escalation support for local pharmaceutical customer base. Part of a 6,000 user, North American deployment team. Provided desk side and phone support in a pharma environment. Followed GxP to provide strict adherence to guidelines. Solved and troubleshoot problems called in from regional trouble call center. Confirmed successful migration of user data and peripherals. Confirm software package installations.