Partnered with business, sales, operations and finance teams to promote the correct application and interpretation of the Corporate Policies related to the Technology Services business. Serving as a consultant during the sales process to ensure compliance to company's rules and policies. • Monthly Audit and Improvement Plans related to Corporate Compliance in the Technology Services Business• Personal performance indicators (operative) for the Contract Administrators.•… Show more Partnered with business, sales, operations and finance teams to promote the correct application and interpretation of the Corporate Policies related to the Technology Services business. Serving as a consultant during the sales process to ensure compliance to company's rules and policies. • Monthly Audit and Improvement Plans related to Corporate Compliance in the Technology Services Business• Personal performance indicators (operative) for the Contract Administrators.• Constant communication with the various business areas to ensure the whole sales process is compliant with all applicable policies. Accomplishments:• Implemented monthly audits and improvement plans related to corporate compliance in theTS Customer Operations team, turning from 0% Pass Rate to +90% in 1 year.• Achieved to be part of the Mexico Customer Operations Leaders team in under 4 years. Show less

Analyst focused on financial and operative performance in the TS Customer Operations team. Responsible for the calculation, monitoring and analysis of the Revenue Forecast for the TS Support Contract business and helping manage the Entitlement process impacting directly on Customer Satisfaction.• Services entitlement and registration process manager.• Performance indicators reporting for the Customer Operations team.• Analysis of key indicators to reduce revenue recognition… Show more Analyst focused on financial and operative performance in the TS Customer Operations team. Responsible for the calculation, monitoring and analysis of the Revenue Forecast for the TS Support Contract business and helping manage the Entitlement process impacting directly on Customer Satisfaction.• Services entitlement and registration process manager.• Performance indicators reporting for the Customer Operations team.• Analysis of key indicators to reduce revenue recognition risks.• Revenue forecast calculation and monitoring. Accomplishments:• Best forecast deviation across LAC for 6 months in a row (+-2%) Show less