Thangavel Dilip Ganesan Email & Phone Number

Coimbatore, Tamil Nadu, India

Managed delivery operations for multiple accounts in a managed services model, ensuring SLA adherence and customer satisfaction.Led cross-functional teams to deliver complex infrastructure solutions, improving project success rates by 15%.Strengthened client relationships, aligning service offerings with business objectives, resulting in a 20% increase in customer retention.Spearheaded a firewall implementation project, ensuring the seamless integration of security measures across the infrastructure, enhancing network protection and reducing security vulnerabilities.Transition Manager for several key projects, overseeing the smooth transfer of services and operations to ensure zero disruption during transitions. Successfully managed knowledge transfer, minimizing downtime and improving operational efficiency.Continuously focused on process improvements, reducing operational inefficiencies by 10%.

Coimbatore Area, India

Led a customer success team responsible for ensuring client satisfaction and post-implementation support for an infrastructure-based product.Developed and maintained strong relationships with key client stakeholders, resulting in a 25% increase in upsell opportunities and additional contract renewals.Gathered and analyzed customer feedback to identify the product improvement opportunities, leading to the successful implementation of feature enhancements that addressed customer pain points.Collaborated with product development teams to advocate for customer needs, contributing to the enhancement of product roadmap and strategic planning.Managed end-to-end delivery of infrastructure projects, including planning, execution, monitoring, and successful project closure.Defined project scopes, objectives, and deliverables, aligning with client requirements and ensuring project goals were met.Led project teams in a matrix environment, maintaining effective communication and ensuring resources were allocated appropriately to meet project timelines and objectives.Successfully delivered Infrastructure Migration projects on time and within budget, earning recognition for outstanding project management.

Chennai Area, India

Evaluate and manage the headcount and budget allocation for resources across the entire department.Generate monthly Headcount Analysis reports for the CIO and their direct reports, incorporating attrition data and projections for new hires in the annual forecast.Develop regular reports to monitor and sustain the depth and breadth of the organization's structure.Produce periodic reports to uphold compliance with mandatory training and timesheets, promptly escalating instances of non-compliance as necessary.

Chennai Area, India

Headed a UNIX production support team responsible for managing diverse UNIX Operating Systems, including RHEL, Solaris, AIX, CentOS, and SUSE Linux.Created and presented comprehensive daily and weekly status reports highlighting team backlog and productivity.Compiled health reports for critical servers, ensuring continuous monitoring and optimal performance.Devised shift rosters, aligning with both client and team member needs to ensure seamless operations.Offered technical guidance and assistance to team members as needed, contributing to effective problem-solving and skill development.

Master Of Technology (M.Tech.), Computer Software Engineering

Bachelor'S Degree, Information Technology