Gavin Terbeni, A-Cspo Email & Phone Number

Sunrise, Fl, Us

Sunrise, Fl, Us

• Apart of the product owner team for the last 2 1/2 years• Assess value, develop use cases, and prioritize user stories to ensure maximum value is delivered that are aligned with product vision. • Lead Scrum Teams on understanding scope, priorities, dependencies, quality, & risks.• Participate and lead scrum ceremonies as needed during sprints as well as demo ready features with Stakeholders and internal team members.• Create and maintain an appropriately prioritized backlog of user stories, epics & tasks for development.• Coordinate cross-dependencies and works in-step with other product owners, scrum master, development & QA teams.• Gather detailed use cases and requirements through virtual meetings with end user advisory board members.• Translate product features into customer benefits and work to develop messaging and positioning for our sales organization and other internal and external stakeholders• Lead and participate with cross-functional teams during the entire lifecycle of product development, post-deployment, and production support• Collaborate with peers, design team members & end users to discuss product enhancements and features.• Prepare release communication and training of new application feature & functionalities• Document application details in confluence to support scrum team which clearly identifies product use cases, scope & resources for all related work.

Sunrise, Fl, Us

1. Implemented EHR AIMS Pilot implementation in a hospital and surgery center as a Team Lead• Trained over 120 providers in 5 days• Created how to documentation support providers• Worked with PMO to scope out onsite equipment need and requirements• Acted as a liaison with the application vendor, Mednax and our provider to ensure bugs, issues, enhancements or requests were reviewed and resolved in a timely manner2. Managed and Implemented 18 to 30 Interface projects concurrently made up of new deployments and maintenance requests for our NICU application• Integrate with EHR’s such as Epic, Cerner, Allscripts, Meditech & McKesson• Provide live training to providers and hospital team to demonstrate the benefits and functionality of the application.• Elbow-to-elbow support onsite with providers during go-lives to ensure a seamless transition and provide peace of mind to our providers.• Ensure appropriate resource/team members are pulled into a project to move it along such as security, network/firewall, tech ops, service delivery, field services, dev ops, & DBA team3. Implemented and transitioned our clinical implementation team to a project management tool via OneNote that allowed us to move through our project tasks efficiently4. Determined pre and post Clinical workflow for our providers to demonstrate how implementing interfaces impacted their day to day5. Review HL7 messages to ensure they met our application requirements and utilized SQL language to query interface tables. 6. Currently serving on a project as a PO delegate to create business requirements for Interfaces needs in an AGILE environment• Work closely with PO, System Analyst & Dev team to ensure clear communication with application requirements to meet our provider needs by creating efficiencies to enhance their experience using the new application

Schiller Park, Il, Us

• Managed 6 large hotel accounts with 15 Sales Managers in the tri-county area which had a budget of $20 million that was met 99.6%. This was a 23% revenue increase and EBITDA growth of 25%.• Worked strategically with vendors & hotel partners to create and implement turnkey sales packages with pricing & equipment to assist sales team to secure business and increase revenues.• Led monthly/quarterly meetings with regional leaders and sales/operations teams. This included creating content, discussing organizational changes, company initiatives, best practices, areas of improvement, and strategies to build relationships with customers to increase revenue and customer satisfaction.• Hosted Bi-weekly on-site meetings with sales team to mentor & develop, ensure consistency with sales behaviors, pipeline management, customer surveys, capture challenges, CRM utilization and revenue performance to budget. • Maintained daily communication with sales team to review and approve sales contracts by ensuring appropriate labor billing, equipment rentals, discounting, & profitability were within reason. At times our communication would involve bringing in additional resources within the organization to deliver additional value to the customer to earn their business.

Schiller Park, Il, Us

Director of Event Technology:• Created and implemented a budget/forecasting tool that provided a detailed view and understanding of operational costs and profitability, which contributed 25% to bottom line.• Worked with Sales Team to implement key strategies with hotel that provided a $1.5 million dollar growth from $3 million to $4.5 million• Secured a 5 year contract renewal with hotel due to performance and relationship (Valued at $17m).• Integrated the sales and operations team by creating internal processes of communication to ensure the clients expectations met and exceeded. • Cultivated a positive working environment and promoted training which resulted in advancements for technicians and managers to grow their careers. This contributed to higher employee retention.• Produced the Annual Make-A-Wish Gala which is the Intercontinental Miami anchor event of the year for 2014, 2015, & 2016.Team Leader:• Led over 30 sales & operations team members throughout 5 luxury hotels in Downtown Miami generating $7 million top revenue annually. • Cultivated and maintained healthy relationships with executive hotel personnel by creating strategies to capture business and grow revenue• Worked closely with Sales & Operations team to create and implement business plans which consists of performance history, customer satisfaction and budget forecast.• Identified location operational opportunities to reduce overtime, contract labor, and external rentals to increase profitability.• Mentored & developed team members during 1:1 meetings to better understand the organizational goals and techniques to drive better results. This was paired with providing training tools as needed to ensure their success.• Participated in capture rate discussions with sales team to find ways to capture business at risk. This included pulling in additional resources to provide creative sales proposals in a better position to capture the business.

Schiller Park, Il, Us

• Sold & Produced over $7 million dollars of projects with an average gross profit of 30%• Executed over 50 projects annually ranging from $20k to over $500k. • Allocated technical resources of up to 50 employees at any given time based on size and scope of project. This includes exempt, non-exempt & union employees from different divisions.• Met and exceeded organization profitability goals for each project by maximizing internal resources and minimizing external costs.• Created and implemented processes to streamline projects which was inclusive of communication, logistics and detailed project information for the internal team, hotel partner, client, vendors and staff.• Projects included back-up & alternative plans to ensure on-time execution.• Leveraged internal resources, vendors & problem solving techniques to achieve the clients vision & goals. • Projects technical capacities included facilitating requirements which includes, but not limited to audio, video, lighting, computers, mobile applications, networking and webcasting. • Built strong relationships with vendors which provided flexibility and cost savings that positively impacted projects executed.

Schiller Park, Il, Us

Responsible for overall operations management, revenue and profitability while ensuring the utmost in client and hotel partner satisfaction. Functioned as the primary liaison with our hotel partners to handle any issues and manage the hotel contract.

Schiller Park, Il, Us

Aa, Business Administration

Education record