Greg Thistlethwaite, Itil V3 Email & Phone Number

Dallas/Fort Worth Area

Effectively manage and motivate client engagement teams with diverse skills and backgrounds. Provide constructive on-the-job feedback/coaching to team members. Foster an innovative and inclusive team-oriented work environment. Play an active role in counseling and mentoring junior consultants within the organization. Foster relationships with client.

Worked as a Project Manager for a large southwestern energy company. Responsible for the planning and implementation of multiple projects. Additional responsibilities include defining scope, creating estimates, writing proposals and managing resources. Contributions to transition management include process definition and documentation standards for the.

Account Manager for a large southwestern energy company. Responsible for the planning and implementation of multiple projects for the Retail Energy Market. Additional responsibilities include defining scope, creating estimates, developing proposal and presenting the solution to the client to satisfy the client’s business needs. Contributions to the retail.

Functioned as an Engineering Project Manager contact for Order Engineering into a virtual team, which includes Account Team, Sales Engineering, Project Management, Installation, Order Management, Order Planning, Network Integration, Network Software Services, and Customer representatives. * Managed all correspondence for engineering issues and drove.

Managed operations, daily planning, engineering and resource allocation for Supply Chain Order Operations engineering function.* Managed and budgeted a group of 10-20 engineers in all product lines (VoIP, AccessNode, DMS, Optical, and Wireless).* Ensured customer satisfaction through quality standards and measures by evaluating the performance of tools and.

Responsible for interpretation of existing contracts, order capture, and formation of customer relationships.* Managed the customers’ projects from early identification and job planning to customer information capture through customer acceptance.* Conducted customer information meetings to ensure accurate capture of detailed engineering requirements and to.

Accountable for detailed engineering of initials and extensions for DMS, GPS and STP switches.* Analyzed customer requirements to consistently prepare and to release in a timely manner accurate detailed engineering specifications and drawings.* Supported Installation and Program Management teams to ensure a successful completion of the job.* Coached and.

Ensured Meridian Mail (MSM and GP) and Companion PCS systems were installed, tested and commissioned according to customer requirements, company commitments and corporate standards while adhering to critical schedules and budgets.* Provided the customer with a quality product and positive installation experience.* Supervised Nortel installers and.