Greg Thomas Email and Phone Number
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As a Director of User Experience & Product Design, I am passionate about driving global impact through exceptional user experiences, strategy, design, and optimization. With a collaborative and inclusive leadership approach, I have successfully launched software globally, built high-performing teams, and created award-winning experiences recognized by prestigious industry accolades. My keen focus on consumer needs, market trends, and user-centered designs captivate and engage thousands of clients worldwide.I excel in researching and forecasting trends and lead teams as they employ user-centered design best practices that culminate in the creation of captivating and engaging experiences.Throughout my career, I have been a catalyst for innovation, cost reduction, and risk mitigation in the evolving digital landscape. With a deep understanding of user-centric design, I specialize in building and mentoring high-performing digital product experience design teams, delivering exceptional results for both B2B and B2C businesses. Additionally, my expertise spans various areas of UX/Product Experience, including corporate, promotions, Omni channel retail, native apps, web apps, internal employee applications, IVR/OVR systems, and customer support systems.𝐖𝐡𝐚𝐭 𝐈 𝐛𝐫𝐢𝐧𝐠 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧:• Brought the design and building of marketing landing pages in-house, resulting in significant cost savings of approximately $1 million• Spearheaded a strategic shift in the direction of our mobile app, resulting in the removal of two full-time equivalents (FTE) resources and cost savings of approximately $300,000• Recognized by prestigious industry accolades, I have a keen focus on understanding consumer needs, researching user trends, and designing user-centered websites that captivate and engage clients worldwide• Equipped with strong leadership skills and expertise in UX design, product management, interface design, service design, and strategy development• A track record of success in delivering impactful solutions, I am dedicated to shaping and leading teams to achieve extraordinary outcomesAwards: 2 Webby Awards ─ Awarded 2 Patents ─ 1+ Million Downloads: Walgreens iPhone App ─ #2 Lifestyle Ranking: Apple App Store ─ Web Health Awards Bronze Medal ─ Developed Native App that acquired millions of downloads ─ #2 Lifestyle App & Top 100 App ─ CX + UX + Design Thinking + Design Operations (DesignOPs)
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Senior Manager Experience DesignAhold Delhaize UsaChicago, Il, Us
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Founding MemberGeorgia Cyber Innovation & Training Center | Regional Innovation Advisory Committee Oct 2023 - Present
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Director Of User ExperienceTaxslayer Jul 2018 - PresentAugusta, Ga, UsHighlights:- Established UX practice for TaxSlayer- Created new analytic analysis methods- Improved the overall software development lifecycle- Work directly with and influence senior leaders in the company - Created new novel data import methods- Rearchitected the main navigation and redefined our development approach for mobile apps- Assist other teams such as Customer Support in requirement definition- Work with 3rd party survey and analytic providersGreg is a software industry veteran with an extensive background in researching and creating user-centered omnichannel customer experiences and in managing, advising and organizing Product Management, and helping set strategy going forward.Examples of his work can be found on a wide array of platforms including; web, mobile apps, tablet apps, mobile web, point of sale, pin pad, kiosk, voice systems, mobile payment, and internal employee operation systems. Keywords: Product Management, Product Design, Innovation Strategy & Execution, Website Design, User Interface, Mobile Apps, Experience Design, Technology, Retail Environment Design, Design Team Management, Budget Management, Metrics and Metric Analysis, Grocery, Convenience Retail, Service Design, Tax, FinTech -
Adjunct ProfessorUniversity Of Miami Oct 2021 - Dec 2022Coral Gables, Fl, UsAdjunct professor teaching as part of the school's UX/UI certificate program. -
Design Thinking Guest SpeakerAugusta University'S Innovate Feb 2022 - Feb 2022Augusta, Geogia, UsSpecial guest speaker: - What is 'Design Thinking?'- Problem Identification -
Manager Mobile User Experience & Service DesignWalgreens Mar 2015 - Jul 2018Deerfield, Il, Us• Pioneered and spearheaded the development of a cutting-edge WIFI triangulation system to evaluate store WIFI coverage (Walgreens), resulting in jaw-dropping cost savings of $3 million by obviating the need for external firms performing identical assessments.• Spearheaded the innovation of a groundbreaking digital coupon clipping experience, which upon launch, shattered expectations by surpassing the projected number of clipped coupons by a staggering 98%.• Shifted in-store retail employees from desktop-based systems to mobile tablet and phone-based systems while leading all research and design efforts to revitalize digital experiences.• Led the development and implementation of innovative solutions, including creating digital receipts and a POS system for loyalty sign-up, driving customer satisfaction and loyalty. -
User Experience Manager ~ MobileWalgreens May 2013 - Mar 2015Deerfield, Il, Us• Spearheaded the successful execution of a wide range of projects; prescription assembly, patient consultation scheduling app, white-labeled blood glucometer app, mobile app pill reminder, in-app digital couponing, mobile geo-fenced in-store mode, digital receipts, pos for loyalty sign up, and photo printing from mobile devices.• Saved millions of dollars in operational areas, including pharmacy, retail, photo, FedEx, POS, and support team operations while transforming Walgreens' omnichannel customer experiences for mobile, desktop, tablet, IVR/OVR, and in-store.• Took a central role in conceiving and crafting game-changing mobile application features that delivered remarkable outcomes while providing enhanced clarity to product roadmaps.
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Senior User Experience Architect ~ Mobile DevicesWalgreens Mar 2012 - May 2013Deerfield, Il, UsDesign and concept mobile app features for Walgreens customers.
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Senior Consumer Experience DesignerPeapod Oct 2010 - Apr 2012Chicago, Illinois, UsContributed to business development by participating in daily strategy meetings with the CTO, VP of e-Commerce Development, and Director of Product Management. Functioned as Corporate Evangelist for user-centered design methodologies. Delivered new applications, including initial concept, prototype, and wireframe. Planned and coordinated usability testing sessions and roadmaps. -
Interaction/User Experience Designer Mobile DevicesMotorola Mobility (A Lenovo Company) Apr 2010 - Sep 2010Chicago, Illinois, Us- Finalization of user interface specifications for product features.- Assist Senior Interaction Designers on user flows and use case analysis.- QA and issue identification and resolution for mobile phone software releases.- Developed scopes of work, business requirements, wireframes and user flows.- Analyze user research and advise team on design recommendations.- Concepted new interaction metaphors. -
DesignerEasytaxfix.Com Feb 2009 - Mar 2009- Advise regarding site changes in accordance with usability best practices.- Optimize sales conversion process.- Redesigned FAQ page based on user research.- Redesigned 2nd step of 3 step process allowing users to appeal their property taxes.
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Associate Product Manager/Interaction DesignerLegacy.Com Nov 2007 - Feb 2009Chicago, Illinois, Us• Responsible for managing mid to large scale web projects through the entire product lifecycle.• Developed scopes of work, business requirements, wireframes and user work flows for products to successfully meet business objectives. • Planned, coordinated and led team meetings to guide the creative direction of Technical and QA teams while ensuring on time and under budget delivery of features development.• Assisted in analysis of product metrics/data points critical to development, work flow prioritization and P&L.• Facilitated/maintained relationships with vendors for SEO, media upload and delivery as well as other 3rd party products.• Helped transition organization from a waterfall development cycle to an agile approach resulting in a reduction of expenses and a more efficient launch cycle. • Developed training materials and educated all stakeholders regarding new features development while managing buy-in and awareness. -
Project ManagerTmp Worldwide 2005 - Nov 2007New York, Ny, UsAssist Account Directors for analysis, planning, and implementation of highest quality internet media campaigns composed of online ad units, Search Engine Marketing (SEM), Search Engine Optimization (SEO), and other medias as requested by clients.Solely responsible for -• On-line media metric reporting utilizing Bluestreak tracking system for multiple campaigns occurring in the same timeframe • Set up tracking tags for all client placements across multiple campaigns and medias• Creation of client friendly regional e-mail campaign system • Manage time constraints for multiple clients projects occurring in the same time frame• Track and maintain costs associated with projects • Mitigate Client complaints and work to find cost effective resolution -
Live Event PromoterLive Nation Entertainment Nov 1999 - May 2005Beverly Hills, California, Us- Managed all aspects of marketing and public relations campaigns for concurrentevents while ensuring profitability.- Managed P&L for all event budgets.- Responsible for developing event marketing plans including situation analysisand evaluation of all competitive landscapes.- Negotiated radio, print, and television advertising for multiple budgetsexceeding $500,000 each.- Served as on-site corporate spokesperson for all public relations inquiries,customer service issues and event sponsor needs.- Proofed and approved all advertising spots and press releases.- Managed on-site staff.
Greg Thomas Skills
Greg Thomas Education Details
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University Of California, Berkeley, Haas School Of BusinessProduct Management -
Depaul UniversityMasters Of Human Computer Interaction
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Butler University - Lacy School Of BusinessMarketing
Frequently Asked Questions about Greg Thomas
What company does Greg Thomas work for?
Greg Thomas works for Ahold Delhaize Usa
What is Greg Thomas's role at the current company?
Greg Thomas's current role is Senior Manager Experience Design.
What is Greg Thomas's email address?
Greg Thomas's email address is gr****@****ens.com
What is Greg Thomas's direct phone number?
Greg Thomas's direct phone number is +184794*****
What schools did Greg Thomas attend?
Greg Thomas attended University Of California, Berkeley, Haas School Of Business, Depaul University, Butler University - Lacy School Of Business.
What are some of Greg Thomas's interests?
Greg Thomas has interest in Grocery, Service Design, App Design, Site Design, Human Factors, Creativity, Retail, Cognition, User Centered Design, See 7.
What skills is Greg Thomas known for?
Greg Thomas has skills like User Experience, User Interface Design, Interaction Design, Mobile Applications, User Centered Design, Usability Testing, Mobile Devices, E Commerce, Information Architecture, User Interface, Web Design, Human Computer Interaction.
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