I work with a team to assist in the development and implementation of special projects in the Educational Technology section of the BJU Press Group.

I get to meet and greet patrons for the High Point Rockers Baseball Team as well as the Carolina Core Soccer Team events. Great gig to meet people, help them with their needs and watch Baseball/Soccer games at the same time.

Endura products was acquired by Masonite this year and I have been offered a new role with Masonite as Field Engineer covering a multi state territory. I look forward to continuing to work with a great Team of Technologists!

I provide technical support in a large manufacturing environment, for one of the best companies I have ever worked for.

Director of Technology for support services provided to truck tire manufacturer, distributor, and service operations for over 80 locations throughout the southeastern United States. Responsibilities include supervising a team of 5 excellent support technicians, managing a network of 850 computers, servers and MaddenCo applications running on an AS400 ISeries system. Support services include VOIP phone management, SDWAN implementation and support.

Provide technical support for network, new site setups with SDWAN and VOIP phone systems. Provided hands on support and management for other special projects as needed.

Experienced IT Generalist with extensive background in Technology Support and Management. Providing personal IT Support services for clients that need part-time IT support staff assistance. Willing to travel to remote locations as needed.

Director of Technology Operations for the Christian School and Church at Harvest Ministries. Responsibilities include supervising a team of 4 technicians, managing a network of 250 computers, Server 2003, 2008, 2012 and Microsoft Exchange 2007. Support services included IP phone management and support as well as Cell phone support.

Teaching current technology concepts to High School and first year College students. Responsibilities include assisting the Technology department with technical needs on campus.

Proterra was founded by Dale Hill in 2004 with a vision to design and manufacture world-leading, advanced technology heavy-duty vehicles powered solely by clean domestic fuels. I work with the IT Helpdesk to provide Technical Support services to the entire facility. Support provided includes multiple Virtual Servers and support for a large number of CAD workstations.

Provided coordination of all activities related to the on-boarding of clients for a Service Desk Call Center to colleges and universities. Utilized Remedy, i3, and Microsoft SharePoint programs for project implementation and support. Completed project implementations for 8 clients. Managed projects with Gantt Charts for tracking training, documentation and technical requirements for each client.

Provided IT support and consulting services to individuals and small businesses. Conducted end user training on all types of software including Microsoft, QuickBooks, Windows, and WebEx products. Sold and installed PCs for clients. Assisted clients in disaster recovery planning processes.

Supervised a four member Call Center and up to thirty five technicians at the HelpDesk providing support to over 3000 systems. Utilized Numara Footprints and Peregrine software for incident tracking. Managed support and training to users for applications including Microsoft Office, Adobe products and countless others. Managed project to upgrade NT to XP for 3000 PCs, upgrading the same PCs every year to newer hardware and replaced over 600 CRTs with LCDs with a cost savings of over $7K per year. Managed a project to deliver 300 new laptops to the Faculty within existing IT budget through creative financing. Managed computer registration process for up to 3K incoming students each year. Coordinated a project to move to managed print services campus wide for an annual savings of $40K per year. Evaluated software and hardware needs and facilitated purchases for upgrades annually within budget every year.