George Mabry Email & Phone Number

North Olmsted, Ohio, United States

Tier 3 Senior Systems Engineer supporting a multitude of clients and working directly with Microsoft as needed to resolve issues.Develop and deploy Microsoft 365 Teams and SharePoint solutions for a variety of clients while working 100% remote. This includes migration projects from on-premises and tenant to tenant cloud environments. • Create forms and workflows using Microsoft Forms and Power Automate.• Deployed Microsoft 365 Teams to various environments.• SharePoint Architect… Show more Tier 3 Senior Systems Engineer supporting a multitude of clients and working directly with Microsoft as needed to resolve issues.Develop and deploy Microsoft 365 Teams and SharePoint solutions for a variety of clients while working 100% remote. This includes migration projects from on-premises and tenant to tenant cloud environments. • Create forms and workflows using Microsoft Forms and Power Automate.• Deployed Microsoft 365 Teams to various environments.• SharePoint Architect for several migration projects using Sharegate and the SharePoint Migration Tool.• Work Break/Fix issues involving SCCM, SharePoint, Office 365, Teams, Active Directory, GPO, and many other apps. Show less

North Olmsted, Ohio, United States

Tier 3 Lead Systems Engineer supporting a multitude of clients and working directly with Microsoft as needed to resolve issues.Develop and deploy Microsoft 365 Teams and SharePoint solutions for a variety of clients while working 100% remote. This includes migration projects from on-premises and tenant to tenant cloud environments. • Create forms and workflows using Microsoft Forms and Power Automate.• Deployed Microsoft 365 Teams to various environments.• SharePoint Architect… Show more Tier 3 Lead Systems Engineer supporting a multitude of clients and working directly with Microsoft as needed to resolve issues.Develop and deploy Microsoft 365 Teams and SharePoint solutions for a variety of clients while working 100% remote. This includes migration projects from on-premises and tenant to tenant cloud environments. • Create forms and workflows using Microsoft Forms and Power Automate.• Deployed Microsoft 365 Teams to various environments.• SharePoint Architect for several migration projects using Sharegate and the SharePoint Migration Tool.• Work Break/Fix issues involving SCCM, SharePoint, Office 365, Teams, Active Directory, GPO, and many other apps. Show less

Architect, design, develop and deploy Microsoft 365 SharePoint and Teams to a userbase of approximately 1000 people at GE Lighting, a Savant Company. This included training site Owners, Power Users and trainers. • Successfully migrated over 200 sites and content for over 900 users, from a proprietary system into SharePoint, Box and OneDrive for GE Lighting, a Savant Company. • Gathered user requirements and worked directly with stakeholders, while tracking KPI’s.• Developed and… Show more Architect, design, develop and deploy Microsoft 365 SharePoint and Teams to a userbase of approximately 1000 people at GE Lighting, a Savant Company. This included training site Owners, Power Users and trainers. • Successfully migrated over 200 sites and content for over 900 users, from a proprietary system into SharePoint, Box and OneDrive for GE Lighting, a Savant Company. • Gathered user requirements and worked directly with stakeholders, while tracking KPI’s.• Developed and trained Owners and System Matter Experts (SME’s) to ensure they have a smooth migration.• Worked closely with the Senior Project Manager to ensure all needs and wants were handled accordingly.• Manually converted over 100 proprietary forms and workflows into SharePoint using Microsoft Forms and Power Automate.• Deployed Microsoft 365 Teams across the organization, increasing collaboration and productivity.• Tracked key performance indicators (KPI) on user adoption and use, scoring an average of 4.5 out of 5 on ratings. This included personal and group training. Show less

Architect, design and develop Microsoft 365 applications and tools across the company. By working closely with the departments and divisions, I analyzed business processes, and then built a solution to do it better. • Acting as Project Manager and Business Analyst for the deployment of Microsoft Teams and Office 365 to the entire company of about 300 people, using Agile and Microsoft Project.• Gathered user requirements and worked directly with stakeholders.• Designed and built an… Show more Architect, design and develop Microsoft 365 applications and tools across the company. By working closely with the departments and divisions, I analyzed business processes, and then built a solution to do it better. • Acting as Project Manager and Business Analyst for the deployment of Microsoft Teams and Office 365 to the entire company of about 300 people, using Agile and Microsoft Project.• Gathered user requirements and worked directly with stakeholders.• Designed and built an environment allowing collaboration with other departments and divisions, while developing documentation and training for the entire company, scoring an average of 4.5 out of 5 on employee feedback.• Created the intranet site using SharePoint Online as a platform for collaboration using Microsoft 365 tools, based on user requirement feedback while tracking KPI’s for stakeholders and Management. • Developed individual and group training programs, along with all documentation, for Office 365 deployment and follow up use.• Worked as Project Manager for multiple projects to deploy Microsoft solutions using Agile and ITIL.• Created all procedural documentation for hybrid Exchange environment.• Designed policies and procedures around IT processes to establish uniformity.• Used Microsoft Flow (Power Automate) to help reduce manual documentation administration. Show less

Successfully migrated a high profile non-classified SharePoint site to Confluence WIKI for a division of the Department of Energy (DOE) at Sandia Labs. This included developing and delivering the architectural design and layout. This was a contract 3-month remote project.• Completed the project 30 days ahead of schedule, allowing for extra training and additional modifications.• Worked in a 100% remote capacity, keeping in constant contact with my team through Skype.• Collaborated… Show more Successfully migrated a high profile non-classified SharePoint site to Confluence WIKI for a division of the Department of Energy (DOE) at Sandia Labs. This included developing and delivering the architectural design and layout. This was a contract 3-month remote project.• Completed the project 30 days ahead of schedule, allowing for extra training and additional modifications.• Worked in a 100% remote capacity, keeping in constant contact with my team through Skype.• Collaborated with all stakeholders and Project Managers using Rally and JIRA to ensure successful delivery. • Built the new Confluence WIKI site following Agile and ITL4 practices throughout the project.• Provided all documentation and followed up with training as needed.• Scored an average of 4.8 out of 5 from employee feedback. Show less

Cleveland/Akron, Ohio Area

Managed all SharePoint related support issues and development responsibilities. Designed and developed sites per user requirements, following Agile and ITIL specifications, including development of training specific to user needs. Performed all IT next level Technical Support duties for the company, to develop processes, set priorities, and resolve issues as they arise. Subject Matter Expert (SME) for SharePoint, Office 365 and proprietary systems. • Managed two SharePoint farms and over… Show more Managed all SharePoint related support issues and development responsibilities. Designed and developed sites per user requirements, following Agile and ITIL specifications, including development of training specific to user needs. Performed all IT next level Technical Support duties for the company, to develop processes, set priorities, and resolve issues as they arise. Subject Matter Expert (SME) for SharePoint, Office 365 and proprietary systems. • Managed two SharePoint farms and over 30 sites, providing quick access to documents as needed. • Tracked KPI’s for use in reports and dashboards on user adoption and usage rates. • Support for Microsoft SharePoint 2007, 2010, and 2013, and OneDrive.• Used Metalogix to migrate from SharePoint 2007 and 2010 into 2013. • Developed and managed a Confluence wiki for non-SharePoint documents and team collaboration.• Worked directly with stakeholders, leadership and personnel from all levels of management, completing the migration ahead of schedule and under budget, using Metalogix, JIRA, and Confluence.• Used Agile to work site projects from start to finish, setting and adjusting milestones as needed, to ensure quality. This included full documentation on the software development lifecycle (SDLC).• Successfully removed or updated old InfoPath forms while migrating workflows into the new SharePoint environment, saving time and productivity when migrating to SharePoint 2016.• Created, modified, deactivated and fully supported Office 365 profiles for outside company accounts. • Planned the migration from Windows 7 to Windows 10. Analyzed inventory and started upgrading as needed, ensured compatibility of hardware to the Windows 10 environment.• Managed the movement of over 85% of our 1000+ personnel into new cubes, while consolidating offices.• Reduced hardware costs by over 80% by reducing the population of PC’s, laptops and non-standard equipment and replacing with thin clients in a Citrix environment. Show less

Cleveland/Akron, Ohio Area

Took ownership of all IT Technical Support escalations from Service Desk to resolution. This included all support tickets from vendors and internal customers for Safeguard Properties. We support multiple custom applications. Accomplishments• Analyze data from multiple sources to identify trends affecting our applications.• Train and mentor level 1 and 2 Technical Support Analysts• Resolve all level 3 tickets, working directly with developers, programmers and 3rd party… Show more Took ownership of all IT Technical Support escalations from Service Desk to resolution. This included all support tickets from vendors and internal customers for Safeguard Properties. We support multiple custom applications. Accomplishments• Analyze data from multiple sources to identify trends affecting our applications.• Train and mentor level 1 and 2 Technical Support Analysts• Resolve all level 3 tickets, working directly with developers, programmers and 3rd party vendors• Liaison between the Business and the Service Desk to train them on new features or on identifying issues as they arise Show less

Cleveland/Akron, Ohio Area

First level of IT Technical Support Specialist for internal personnel and external vendors.

Cleveland/Akron, Ohio Area

First level IT Technical Support Specialist for internal clients. I came in as contractor with Mirifex in March and was hired on in October.

Cleveland/Akron, Ohio Area

First level of Technical Support for internal clients at National City Bank.