Tuong-Minh Giang Email & Phone Number

Adelaide, South Australia, Australia

● Customer service and case-managing:- Provided comprehensive support to families with children accessing or participating in the NDIS Early Intervention program;- Managed end-to-end NDIS applications process including submission and monitoring;- Advised families on pathway decisions and final outcomes.● Administration and Coordination:- Connected clients with relevant community supports;- Organized and led meetings with families;- Prepared detailed developmental reports;- Coordinated communication between stakeholders such as clients, internal staff, service providers, and government bodies;- Met deadlines and caseload key performance indicators;- Developed and implemented cheat sheets and templates for streamlined work processes.●Computer literacy and Compliance:- Utilised Microsoft Office, Salesforce, and SAP for data management;- Stayed current on NDIS policies, guidelines, and standard operating procedures;- Collaborated with team members to ensure adherence to high work standards and audit requirements;- Maintained accurate records and documentation, including sensitive personal and health information.

Wagga Wagga, New South Wales, Australia

Delivering family-centred early intervention supports in line with the NDIS Early Childhood approach for children (0-6 years) who have developmental delay or disability and their families/care givers, in order to promote positive outcomes.

Estella, New South Wales, Australia

• Providing care for children in the Nursery room (aged 0-24 months);• Planning weekly programs that reflect children’s interests and the EYLF framework;• Managing day-to-day routines, including meal times, nappy changes, free indoor/outdoor play, medications and sunscreen application, etc.;• Promoting and providing healthy food to children following different dietaryrequirements;• Building meaningful and respectful relationships with children and families;• Documenting and communicating children’s daily experience and needs with parentsusing Storypark;• Leading a team of different educators as a Room Leader;• Collaborating with the Educational Leader and assistant educators to provide a safe andstimulating environment that facilitates learning.

Marysville, Victoria, Australia

• Mainly working in Long Day Care Room as an Educator with occasional ECT relief shifts;• Observing and documenting the daily experiences of children aged 0-12;• Researching, planning, initiating and critically reflecting on age appropriate activitiesbased on children’s interests, using STEM educational approach and EYLF framework;• Initiating a cultural activity about Vietnam, introducing kindergarten children totraditional Vietnamese food, national flag and costume;• Maintaining a safe and healthy environment for all children;• Communicating and creating positive relationships with families.

Melbourne, Australia

- Delivering exceptional customer service for different Food and Beverage departments such as Events Service (up to 600+ pax), Room Service and Radii Restaurant;- Welcoming guests and answering guests’ inquiries in a professional and friendly manner;- Providing service in accordance to Food Safety regulations;- Setting up, opening and closing outlets;- Handling both cash and EFTPOS payment;- Working both independently and as a team in a busy environment.

Box Hill, Victoria, Australia

- Assisting the Executive Producer with administrative tasks, technical production, and internal meetings;- Conducting research and writing scripts for an internationally broadcasted children’s radio show using empowering, children-friendly and positive language;- Communicating with guests, clients, partners and team members via either email or phone calls on behalf of the Executive Producer;- Preparing spreadsheets of purchases and local library directories as well as sending out communications to purchasers on behalf of the Executive Producer for a book launch campaign.

Melbourne, Australia

- Creating Facebook content, both written and visual (videos, photos);- Developing and executing short and long-term social media plans;- Assessing weekly and monthly achievements in interaction and sales;- Conducting research on the local barista training market and professional knowledge on coffee in general;- Carrying out and writing interviews with past and present students about their experience for online posts and business testimonies;- Responding to messages and questions by page visitors;- Photographing class activities and videographing short videos.

Melbourne, Australia

- Working in a team to design media strategies for a promotion campaign;- Communicating with social media influencers and business partners for collaboration deals;- Developing social media plans for initial promotion stages;- Conducting detailed researches regarding potential markets, platforms and competitors.

Melbourne, Australia

- Writing articles related to international students' affairs in Melbourne;- Conducting personal interviews for writing materials;- Recording and editing videos;- Photographing events.

Graduate Diploma Of Early Childhood Education, Early Childhood Education And Teaching, 3.6

Bachelor'S Degree, Digital Media (Digital Journalism), 3.2

Activities and Societies: ACU Choir (2018)O'Week Host (2018)