Nymi offers a biometrically authenticated band that works as a FIDO2 device or integrates into the company’s Connected Worker Platform, allowing users to tap via NFC or BLE to log in or perform e-signature actions. The company primarily focuses on Pharmaceutical Manufacturing and is branching out to other non-pharma markets.• Nymi’s solution is typically deployed on-prem or in a private cloud like AWS or Azure.• Assist Worldwide sales team with various sales activities: o Product Demos and Presentations mainly via Zoom / Teams o RFP research and completion o Working with prospects to outline and document Proof of Value (POV) SOWs. o Work with partners to set up and install the Nymi platform and solution for testing with their products or applications. o Help maintain and update product demo scenarios and relevant use cases. o Attending Trade Shows or Industry Conferences. o Meeting with AEs to actively fill and manage sales pipeline via SFDC.• The company solution is primarily installed in a Microsoft Windows environment, running on Windows Server and Windows Workstation.• The company solution also integrates with Microsoft Active Directory.• Use of VMWare, Salesforce, Jira and O365• Work with a combination of Existing Customers, Partners and New Prospects

SDO offers Next Gen Workforce Authentication: Passwordless-Ready Traditional MFA and Full Passwordless solutions. My role at SDO focuses on both traditional MFA and full passwordless MFA solutions. The company solutions are available in both on-prem and SaaS offerings.• Specializes in MFA and passwordless MFA solutions, both on-prem and SaaS.• Assist North American sales team with various sales activities: o Product Demos and Presentations mainly via Zoom / Teams o RFP research and completion o Proof of Concept (POC) engagements – Both on-prem and SaaS installations and showing how it handles desired prospective use cases. o Help maintain and update product demo scenarios and relevant use cases. o Attending Trade Shows or Industry Conferences. o Meeting with AEs to actively fill and manage sales pipeline via SFDC.• Proficient in both Windows Server and Linux OS installations of the company solution.• Extensive knowledge of Windows/Mac desktop authentication, SAML, Radius, LDAP and Rest API authentication integration.• Use of VMWare, Salesforce, Jira, Slack and O365• Work with a team of Regional Sales Managers, Account Managers and Customer Success Managers to develop new sales and upgrade opportunities.

Core Security was bought by HelpSystems. My role at Core Security focused on Access Risk Management and Identity Governance. Focus on both on-prem and SaaS solutions for IGA, specifically for provisioning/de-provisioning of access, periodic access review, self-service password reset/unlock, Identity Risk Assessment and Role Based Access Control (RBAC) solutions for both role Design and Management.• Specialize in company’s Identity and Access Management (IAM), Governance and Privileged Access Management solutions.• Assist North American sales team with various sales activities:o Customer RFP Responseso Webex and on-sight product demoso Help maintain and update product demo scenarios and relevant use cases.o Proof of Concept (POC) engagements – This is a process of installing various products in the suite on-site and showing how it handles desired prospect use cases.o Attend Trade Shows or Industry Conferences.• Work with a team of Regional Sales Managers, Account Managers and Customer Success Managers to develop new sales and upgrade opportunities.• This role involves extensive technical knowledge in the IGA / IAM marketplace.• Extensive use of SQL to customize product demos and data for specific industry verticals.

Vulnerability and Access Risk Management powerhouses Core Security and Courion have combined forces to become the new Core Security. Over 1 million cyber-attacks happen every day. Core Security’s analytics-driven approach to security and remediation enables customers to manage access and identify vulnerabilities to minimize risks and maintain continuous compliance. • Specialize in company’s Identity and Access Management (IAM), Privileged Access Management, Vulnerability Management and Network Threat Detection product suites.• Focus on the IAM product suite, including Provisioning (User Lifecycle provisioning, including onboarding, transfers, terminations, etc), Governance and Compliance (Access Governance and periodic access certification reviews), SSO and Self Service Password Management, Continuous user access risk and compliance monitoring, Privileged Access Management (PAM).• Large focus on Healthcare and Financial Prospects and Customers• Integrate IAM suite solutions into various applications such as Active Directory, Unix, Epic, Cerner, ServiceNow, etc. using company connector technology.• Assist North American sales team with various sales activities including customer RFP responses, WebEx and on sight product demos, helping to maintain and update product demo scenarios and use cases, performing proof of concept (POC) engagements (This is a process of installing various products in the suite on-site and showing how it handles desired prospect use cases), and attending trade shows or industry conferences as necessary.• Work with a large team of Regional Sales Managers, Account Managers and Customer Success Managers to develop new sales and upgrade opportunities.• This role involves extensive technical knowledge in the network and identity security market.

Courion brings together Vulnerability Management, Network Security Management and Access Risk Management to give enterprises a complete end-to-end security solution that helps them deter, detect, and remediate threats.• Specialize in company Identity and Access Management (IAM), Privileged Access Management, Vulnerability Management and Network Security Management product suites.• Assist North American sales team with various sales activities:o Customer RFP Responseso Webex and on-sight product demoso Help maintain and update product demo scenarios and use cases.o Proof of Concept (POC) engagements – This is a process of installing various products in the suite on-site and showing how it handles desired prospect use cases.o Attending Trade Shows or Industry Conferences as necessary.• Work with a team of Regional Sales Managers, Account Managers and Customer Success Managers to develop new sales and upgrade opportunities.• This role involves technical knowledge in the network and identity security market.• Extensive use of SQL to customize product demos and data for specific industry verticals.

TechSquare Labs is a team of entrepreneurs, founders, and technologists working together to build big, meaningful, valuable companies.Worked with Stackfolio, a Tech Square Labs company, to help banks increase their net interest income by providing data analytics on federal bank call report data, powerful predictions for the bank’s asset mix, custom peer group comparisons and secure asset transactions.• Performing a product management role by transforming bank feedback into the product roadmap with new features and enhancements.• Working with development team to create new product features and customer journey.• Meet with banks and brokers to fully understand and document the current bank to bank transaction model.• Working with development team to create a more economical and efficient online marketplace.• Gathering competitive product information from the current marketplace.• Showing banks current offering and gathering impressions and feedback.• Creating product pitch collateral to generate interest in product adoption.

Salesfusion is a leading mid-market marketing automation platform (MAP), providing integrated email campaigns, landing pages, forms, survey, website visitor tracking, analytics and lead scoring / nurturing functionality.• Managed all Customer Service aspects of the business, including Onboarding, Customer Success Management, Technical Support, Professional Services, Email Delivery and Client Education.• Part of the Executive Team helping to determine and execute on the company strategic direction.• Managed a Client Services team of about 20+ people geographically located in the US and UK.• Quickly cut a 3-5% monthly churn rate down to 1.5% by creating a Customer Success Team, streamlining the technical support process and making improvements to the customer onboarding process.• Implemented customer satisfaction processes across the Onboarding, Technical Support and Customer Success Teams using a blend of customer survey and NPS methodologies.• Implemented Gainsight, a Customer Success tool aimed at reducing customer churn and upselling value-added services to the customer base.• Created Professional Service offerings to tackle the most common problems facing our customers as well as driving additional revenue.• Utilized and implemented several SaaS tools such as Salesforce.com, Evergage, Mavenlink and Smartsheets to track and analyze customer communication and product usage.• Mentored team members to both strengthen their skills and provide constructive feedback on areas where they can make improvements.• Set up processes to provide feedback to both the Sales and Product teams in order to improve customer satisfaction.

WhatCounts is a growing Email Service Provider (ESP) with a great product and growing presence in the market.Managed the company’s technical account management team and is instrumental in the development and direction of the company’s messaging platform. His team is responsible for customer training, implementation and support.• Served in a Product Manager role with several of our email marketing platforms, working with both external and internal customers to decide what features and enhancements will go into new versions of company software.• Worked with the Development Team to implement new platform features and enhancements.• Developed and maintained various support tools which allowed the Technical Account Managers and support team to configure and support customer accounts.• Personally capable of handling customer support issues such as platform / functionality questions, HTML formatting issues, integration capabilities, web service API, etc.• Managed the Support / Technical Account Management, Onboarding and Email Delivery teams.• Participated as a part of the company executive management team contributing to the company goals, direction, and budget planning.• Managed a group of 14 geographically diverse Technical Account Managers supporting 5 separate Email Marketing Platforms. Utilized Salesforce.com and Fogbugz ticket tracking system to manage 1,000-1,500 tickets each month across Email, Phone and Live Chat. The Technical Account Management team supported over 800 customers across 4 different email platforms.• Managed and supported the Customer Onboarding group which helps new customers trained and up and running on our platform.• Managed the Email Deliverability team ensuring customers maintained a high level of inbox placement across large volume email campaigns. Additionally helped develop a full range of Email Delivery services including Active Delivery Monitoring and Custom SOWs to meet specific customer needs.

Manages the company’s technical account management team and is instrumental in the development and direction of the company’s messaging platform. His team is responsible for customer training, implementation and support.

Sevista specializes in eMarketing technologies and has developed a platform which allows businesses to communicate with customers and prospects while gaining valuable marketing intelligence. Sevista clients communicate with their customers and prospects via email newsletters and campaigns and gain further intelligence via the use of survey and event management functions. Sevista provides this functionality via a SOS model while providing integration into many popular CRM platforms as well as providing an API for complete integration solutions.

Sevista specializes in eMarketing technologies and has developed a platform which allows businesses to communicate with customers and prospects while gaining valuable marketing intelligence. Sevista clients communicate with their customers and prospects via email newsletters and campaigns and gain further intelligence via the use of survey and event management functions. Sevista provides this functionality via a SOS model while providing integration into many popular CRM platforms as well as providing an API for complete integration solutions.

Co-founded Rememberit.com, a free email reminder service. Served as CTO and developed the initial frontend and backend platforms for the service.

Sales Engineer in the Atlanta office for Tivoli/IBM. Assisted Atlanta Region Sales Team with technical presentations, product demos and onsite customer evaluations of the Tivoli suite of appilcations, including inventory management, software distribution, job scheduling, network monitoring and backup/recovery.

Unison Software developed enterprise level job scheduling and backup software for Unix and Windows Servers. As a sales engineer, assisted the sales team with technical presentations, product demos and onsite customer evaluations. Most technical questions dealt with product features, internal network security and integration with in-house and third party software.

New development and maintenance work on company Sales Force Automation software. Platform was a client/server architecture where customer sales reps used laptop computers to collect data and communicate with servers at our company data center. Most coding was done in C on Unix and VAX/VMS systems interfacing with a SQL database.