Grant Murphy Email & Phone Number

Working as the Junior Network Administrator and the Logistics Administrator at Permaplate I oversee a variety of challenging tasks. From making sure our network is stable, to assisting with helpdesk tickets as well as implementing new technologies and setting up users, security roles and group policy along with our wide array of computer machinery.

I work with callers and other system admins to resolve backend issues for MSFT products as well as Teams Admin setups, Exchange Admin Center and O365 Admin issues. I also setup call queues and routing for services involving Skype Auto Attendants and Unified Messaging systems.

Salt Lake City Metropolitan Area

Currently working via SAIC Contract after Unisys Federal buyout with DOT 5-Help Service Desk in a Tier 1 Specialist Capacity. Solving many issues related to programs and Network troubleshooting. Learned BMC Remedy while on the job and learning Federal Systems as well.

Salt Lake City Metropolitan Area

Worked on the IT Help Desk, resolving a variety of issues for customers. Mainly worked in a Tier 1 capacity, had to be self-driven when troubleshooting issues and had a high First Call Resolution rate for technical issues from Microsoft Programs to Hardware.

Greater Salt Lake City Area

Working in a co-ordinated team with other employees on the call floor for the client Microsoft. Worked solving numerous difficulties for customers in a highly technical capacity ranging from registry editing to running dos and powershell scripts. Was recently promoted to Quality Tester where I currently work with the Outlook Engineers to find bugs in the.

Greater Salt Lake City Area

Working in a small but focused team environment evaluating practices and procedures, as well as how best to tackle certain technical issue as they arise. Along with call grading and monitoring to make sure agents in our centers are in line with our policies, procedures and metrics.

Kaysville, Utah

Worked as a technical support agent, in software support for their proprietary software, as well as hardware support for their computers and other electronic devices in the tax offices. Resolved escalated cases in a Tier 2 capacity while I work as a Tier 1 agent.

Salt Lake City, Utah

Setting up Character Rigs for the animators, Re-targeting Animations to our current rigs from past rigs, Animating Hard Surface models(Guns, Vehicles, etc), Working with Technical Leads and other artists on ways to further improve out models topology for better flow during animations as well as various miscellaneous Animation Blueprint/Blueprint Setup and.

I completed a four year course in Modelmaking, Design and Digital Effects and graduated with a BA Honours Degree. During this course I learned several programs, such as 3DSMax, ZBrush with and without help of tutors. Doing Prop Making, 2D/3D Design, 3D Modelling, Life Casting, Life Modelling, and Low-Polygon Game Asset Creation.