Greg Tomalik Email & Phone Number

Ottawa, Canada Area

Top performing leader / engineer with 18 years of experience across product development, verification, support and customer engagement

Ottawa, Canada Area

Team Lead for offshore and local support teams (Wipro INDIA, NETAS Turkey) - Involved in knowledge transfer between offshore support & design teams - Facilitate daily calls with the team to discuss progress and offer technical assistance - Act as liaison between customers, design, 3rd party and support teams to ensure alignment with company strategy / direction - Bridged cultural / language and technical barriers between GENBAND customers and offshore support & design teams 24x7 Product Support for Carrier Voice Networks (CVoIP) Platform software for - GENBAND Emergency Recovery teams ( Tear 1) - Local Customer teams ( Tear 1 ) - R&D & Patching - Product Verification teams - Product Line Managers - 3rd party hardware / software interfacing with our product - Hardware repair and maintenance teams - GENBAND customers -> Acted as customer interface into GENBAND patching, design and offshore support teams -> Attended customer executive meetings for issue escalations -> Conveyed & coordinated customer issue escalations to internal design, patching and support teams Managed a cue of customer & design trouble tickets - Provided Root Cause Analysis - Identified and implemented opportunities to improve product quality and supportability Customer training / trials - Traveled to customer sites to deliver training -> some include: Telstra (Australia) and AT&T (USA) Involved in SAP transitions from Nortel to GENBAND - ClearCase to JIRA and Salesforce transition - Created Bulletin and internal solution system in order to speed up trouble resolution and keep customers informed of known issuesProduct Migrations from legacy to ATCA platform - Migration acceptance / sanity testing lead - Document review - Bringing customer perspective New Product Introduction - Bring customer perspective / lessons learned when new products are designed / architected to design, verification & documentation teams

Ottawa, Canada Area

24x7 Product Support for Carrier Voice Networks (CVoIP) Platform softwareProvided and coordinated support for - Nortel Emergency Recovery teams ( Tear 1) - Local Customer teams ( Tear 1 ) - Local and offshore support and design teamsWorked directly with customers - Debugged and identified problems in complex CVoIP hardware / software during • customer outages • patching • upgrades • solution trials in customer labs - Opened and managed design trouble tickets when software bugs were found - Acted as customer interface into Nortel patching, design and offshore support teams - Attended customer executive meetings for "hot issues" • Conveyed & coordinated customer "hot issues" with internal design, patching and support teams - Managed a cue of customer trouble tickets as well as owned issues in order to drive them to completion. Worked closely with Nortel Patching team to manage, test and release patches to customersTeam Lead for offshore support teams (Wipro INDIA, NETAS Turkey, GDNT China) - Provided training and guidance to bring offshore teams up to speed - Facilitated knowledge transfer between offshore teams - Helped to debug issues and offered technical expertise to internal teams - Bridged cultural / language barriers between Nortel customers and offshore support & design teams

Ottawa, Canada Area

24x7 Product Support for Carrier Voice Networks (CVoIP) Platform software. - In order to alleviate design team from pager rotation and enhance code fix productivityProvided and coordinated support for - Nortel Verification and Design teams (Wipro INDIA / GDNT China and North America) - Corrective Content teams- Global Nortel Customer Support Teams - Customer software trials- Shield design team to keep them focused on product design and sustaining- Created Problem tracking system to track pager call issues. (HTML and internal DB tools) - Played integral role in product support transitions between different geographic support teamsDebug complex software and hardware issues to identify bugs vs configuration problems (hardware & software) for - SUN OS and High Availability platform software (CCPU) - 3rd party platform applications such as Apache, Tomcat, Jboss, CORBA, Java - Nortel software applications running on the CVoIP common platform. Deal with 3rd party software vendors to identify and drive problems to completion. Participated in upgrade testing and regression testing of CVoIP platform software components. - as an example, regression testing of Nortel applications when platform upgraded java or other 3rd party components Part of Lean Six Sigma project to reduce OPEX costs with respect to customer issues influx - worked with black and green belt to break down the complex platform software into components and identify common trouble areas - break down the common trouble areas to product improvements / features / bulletins - provide a "health check" feature for self healing or identifying config issues that could be easily fixed without opening trouble ticket with support

Ottawa, Canada Area

CVoIP Platform Design & SustainingResponsible for migrating products on to common platform- Installation modifications - Testing applications - bug fixing - Oracle DB to Mysql DB migration- Carry 24/7 pager on rotation to provide design support

Ottawa, Canada Area

Software development, restructuring, integration Responsible for various software & SDE restructuring tasks such as: - Synchronizing directory structures -> Working with build environments to move hardware independent Nortel apps to a common platform- Re-branding -> Lead a team to create rebranding scripts / tools such as HTML website to dynamically interface with design code in order for designers to identify which parts are safe to automatically rebrand ( customer visible ) vs manual (such as variables etc.. ) - Replacing JRE in runtime and compile time (SDE) - Replacing all Java subsystem Imake files to ANT build.xml- Creating Java plug-ins to integrate online help system into Java Sandbox desktop Support & CR fixing of primed areas - Debugging and maintaining Help Context Server (C++) Software development for VPN Monitor Feature - Setup of design environment in ClearCase - Support VPN Monitor Design team (testing and implementation) -> Analyzing, debugging, testing and writing parts of Java code for the feature ->Shared design environment using Eclipse / ClearCase Vobs- Wrote parts of FS related to the featureInterfaced with different teams in support of software restructuring to use a common platform

Ottawa, Canada Area

Software development - feature prime Prime for UniHelp - online help system replacement initiative - Research of third party publishing tools and 3rd party help systems (WebWorks, Java Help) - Design and implement -> documentation publishing process -> feature design / build environment -> interfaces for transparent Help system replacement (HTML / C++ / CGI) -> sanity testing procedures - Write feature documents Software Developer / Code sustaining - Ownership of existing UniHelp online help system and related 3rd party software -> Apache, Tomcat, JBoss, Jserv, JSDK, Netscape -> Product Sustaining / Bug fixing (C++) - Product integration and feature design, aid documentation & design teams with feature integration into Nortel applications.

Ottawa, Canada Area

Software development & design team support for applications reporting on the performance of VoIP, VPN and dialup networks.Responsible for software packaging, installation and configuration - Developed and maintained UNIX shell scripts to automate product software installation and configuration some of which included: SUN OS, Oracle DB, Apache/Tomcat, Corba as well as Nortel propriatary applications. - Developing simple server side components in Java and C++- Carried out system sanity checks on Nortel supported platformsDesign Lab Support - Supported application design lab to ensure lab availability - Solaris installation, configuration and backups on various SUN platforms: Sun Ultra 1, Ultra 10, ultra 60 and Enterprise 250, 450, 3500- Troubleshooting, interfacing with 3rd party hardware vendors for support and issue resolution. Responsible for overall application release testing and supporting tools to aid design product delivery. - ClearCase, LiveLink, Solaris OS, Install Anywhere and proprietary Nortel applications. Customer trials - Organized and primed software trial to represented Nortel in BT Spain Madrid- Carried out software trial at British Telecom lab in Madrid, Spain. Acquisitions and Integration - Involved in training and integration of products once acquired by Nortel - Traveled to site in London England to facilitate knowledge transfer Team Building- Organized team building events.

Ottawa, Canada Area

- Responsible for coordinating academic setup of courses offered by Hewlett-Packard Educational Services- Setup of technical equipment to suite each course provided by Hewlett-Packard Installation of hardware, operating systems (UNIX / WINDOWS), network and software on HP 9000 PA-RISC servers and 9000 PA-RISC based as well as Microsoft workstations - Classroom setup to provide safe and professional learning environment.

Ottawa, Canada Area

Responsible for control of stock, operating cash register, direct customer relations

Responsible for interviews with guests, music selection and program editing in weekly Polish community radio talk show.