Gustavo Torres Email & Phone Number

Coachella, California, United States

Coachella, California, United States

United States

Coachella, California, United States

The IT Systems Specialist plays a pivotal role in our organization, responsible for configuring and maintaining IT systems throughout our environment. This includes proactive monitoring and performance tuning of applications, servers, and network equipment, as well as routine installation of patches and upgrades to keep IT systems current. The role also involves maintaining system documentation and providing training to others on the configuration and use of systems. Our ideal candidate is detail-oriented, proactive, and possesses strong problem-solving skills.Key Responsibilities:Provide outstanding customer service to guests and employees by exceeding our mission statement.Develop, document, and maintain procedures for system usage and configuration.Maintain the confidentiality of IT systems, applications, and employee data.Plan and implement routine upgrades, patching of systems, and ongoing release management.Troubleshoot areas, place service calls, and keep management informed of critical situations.May be placed on-call and required to respond during non-scheduled hours.Perform any other duties as assigned.

Palm Desert, California, United States

At Catalyst Cannabis Co, a rapidly growing company in the cannabis industry, I was first hired as a Lead Budtender for a month before being promoted to Inventory Manager. As Inventory Manager, I was responsible for overseeing all aspects of inventory management, including receiving, organizing, labeling, and stocking of products. I was also in charge of managing the Metrc system to ensure state records matched our actual inventory. By implementing hourly checks and regular audits, I was able to keep shrinkage under 1%, which was a significant achievement for the company. Additionally, I performed cash management duties, such as cash drops, closing of cash registers, and securing and closing the store nightly.During my time at Catalyst Cannabis Co, I also contributed to improving the company's overall sales. I assisted on the sales floor and developed innovative ideas to attract more customers, such as launching promotions and increasing social media engagement. I also assisted with employee training and development, including conducting monthly reviews and implementing an SME program to educate staff on new products. Overall, my time at Catalyst Cannabis Co was instrumental in my growth as a professional, and I am proud to have contributed to the company's success.

Palm Desert, California, United States

At Libra, I worked in several roles during my time at the company. As a Budtender for three months, I gained a solid foundation in product knowledge and customer service skills. From there, I moved into the role of Intake Specialist for one month, where I was responsible for organizing and categorizing new inventory as it arrived.After that, I worked as the Inventory Manager for six months, where I was tasked with improving overall inventory procedures and distribution functionality. Using data analysis and reporting, I was able to calculate stock needs and shipments for each location, resulting in a 15% reduction in costs. I also customized inventory in each location to better suit the customer base, resulting in improved sales.As the Distribution Manager for 15 months, I continued to focus on optimizing inventory and distribution procedures. I helped to bring back their first location by improving their inventory process and distribution. In addition, I established a Subject Matter Expert program to educate staff on new products, resulting in better product knowledge for both employees and customers. I also assisted retail with any processes and procedures that would help them, including monthly employee reviews to ensure everyone was contributing and comfortable with the products.As the Metrc Manager, I managed my own department and ensured the company was in compliance with all state and local regulations related to cannabis tracking and reporting. I used Sales Force as the platform to communicate, intake product, and distribute product. I also contributed to the development of our own POS system with Sales Force.Overall, my time at Libra taught me the importance of data analysis, process optimization, and excellent customer service in the cannabis industry.

United States

I worked as a Computer Technician 1 at Spotlight 29 Casino. I was the tech support superhero responsible for swooping in to save the day whenever a computer emergency struck. My trusty tools included ZenDesk ticketing system, MS Access inventory tracking, and a healthy dose of caffeine.During my time at the casino, I helped keep things running smoothly by managing help desk tickets, troubleshooting equipment and software issues, and providing training and support to users. I also became an expert in the specific software used by the casino, including InfoGenesis for their POS and Food and Beverage menus management, and ACSC for player management. I even managed to tame the unruly beast that is Windows 10, deploying and configuring it for specific job roles in the casino.In addition to my superhero duties, I also managed system backups and created images of vital systems. I established ZenDesk as a ticketing system for the IT department and managed inventory tracking through MS Access. It was a busy year, but I managed to keep my head above water and my sense of humor intact.If you need a tech support superhero on your side, or if you just want to chat about IT support, help desk management, or other technical topics, feel free to connect with me.

Palm Springs, California

I had the electrifying opportunity to work at Tesla as an Energy Advisor from April to December 2018. My mission was to spread the gospel of solar power and recommend Tesla's amazing electric vehicles to everyone I met. I generated leads like a solar panel on a sunny day, thanks to my network of referrals, events, and sales networking activities.As an Energy Advisor, I was passionate about delivering the ultimate customer experience from the sales process to installation and beyond. I even made sure to provide continued support to Tesla owners because, hey, it's not just about the sale, it's about the journey. And speaking of journeys, I was also a certified Tesla test drive conductor, meaning I got to show off the futuristic features of the Model S, X, and 3 to curious customers.I had a consultative approach to sales, educating customers on the growing clean energy industry, so they could make informed decisions. I was a walking, talking encyclopedia on solar and clean energy, which made me the go-to person for questions about the industry. And of course, I knew Tesla's products inside and out, having been trained to offer them to customers with confidence.Working at Tesla was a truly electrifying experience, and I'm grateful for the opportunity to have played a role in accelerating the world's transition to sustainable energy.

Riverside, Ca

At Verizon Wireless, I had the privilege of working for over 14 years as a Sales Manager focused on business sales, managing multiple multi-million dollar sales locations and a staff of 20+ sales and customer service employees. I was responsible for instituting a sales process that increased sales by 15%, identifying and analyzing daily sales goals, and developing strategies and solutions to increase sales. Thanks to these efforts, I was able to consistently achieve sales goals of 150% and increase sales by 10% year over year in three locations.In addition to managing sales, I also ensured customer satisfaction and resolved customer issues, working closely with customers to understand their needs and provide personalized solutions. I coordinated with senior sales executives to determine sales goals and target audience, and implemented sales strategies that effectively reached our target customers.As a top-performing sales manager, I coordinated all sales team activities and procedures to boost efficiency and maintain a high level of productivity. I was consistently ranked as the top salesperson at my location and within the top 5 in sales for the district.Overall, my experience at Verizon Wireless allowed me to develop a strong background in sales management, including team coordination, strategic planning, and customer satisfaction. I am proud to have been a part of the Verizon Wireless team for over 14 years and would be happy to connect with others in the sales industry to discuss best practices and share insights.

Education record

Liberal Arts, Education

Information Technology, Cyber Security