Led the digital communications function for First Data worldwide, including design, content creation, user experience, front-end web development, search optimization, video distribution, analytics, and project management.• Directed the development of First Data’s flagship web property, FirstData.com, which generated leads valued at $2M in revenue annually, along with associated regional sites.• Managed co-branded websites and microsites for clients and distribution channel partners, including BBVA-Compass, Citi, Sam’s Club, Santander, SunTrust, and US Department of Treasury.• Managed the operations of the company’s employee communications tools including the global intranet and broadcast email platforms, improving employee engagement with email newsletter optimization by 5%.• Developed strategy to transform employee communications in mobile channels and activate employee social advocacy program.• Managed global corporate social media programs that increased audience size by 20% and engagement by 48%.• Co-led corporate brand protection with marketing, legal and cybersecurity.

Led the global, cross-functional team to create the company’s social business strategy and operations worldwide, including policy and governance, monitoring, engagement, content marketing, advertising, training and reporting.• Launched content marketing and engagement program that increased social network audience size by 57% in 2013, receiving approximately 12.6 million impressions, and increased audience engagement by 1,185% in 2013, with 97% of published activities receiving engagement. Ranked #88 in the InsightPool Social Currency Index of Fortune 500 companies.

Created dedicated crisis communications function to manage incident communications response for First Data.• Successfully contained news of a data breach from the media by developing and executing an integrated cardholder, client, partner and regulator communications strategy.• Improved the Better Business Bureau rating for the TeleCheck business from F to A in three months by improving and optimizing consumer response processes.• Managed fraud incident communications with banks that resulted in full account settlement without legal action and with a net increase in fraud protection sales.

• Introduced the Walmart Money Network MasterCard Paycard, winning Paybefore’s Best in Category award for enterprise solutions.• Led internal and external communications for the acquisition and integration of Instant Cash Network and FundsXpress Financial Network.• Launched first social media presence in the B2B payments industry.

Peachpit Press is part of Pearson, an international media company.• Contributed to David Blatner's book "Real World QuarkXPress 7." Read an excerpt at http://www.creativepro.com/article/share-and-synch-content-in-quarkxpress.

Quark led the first revolution in publishing with QuarkXPress software, which rapidly became the standard for professional page layout.• Led media and analyst relations programs that resulted in a 100% increase in reviews and an overall improvement in tone from 50% to 100% positive/neutral mentions in reviews, along with 100% pickup of key corporate messaging. • Launched a new corporate logo and brand identity system worldwide.

• Developed the conference program and produced keynote address for annual user conferences; rated Good or Excellent by 97% of conference attendees. • Responsible for QuarkXPress 6.5 receiving the company’s first award in 4 years: Macworld magazine’s Editors’ Choice (Eddy) award for Most Improved Page Layout Program, 2004.

• Led cost-effective media relations programs to support multiple product launches including QuarkXPress 5 and QuarkXPress 6.