Managed version control and automated CI/CD pipelines using GitHub and AutoRabit, streamlining branch management and deployment processes.Ensured system security and HIPAA compliance, safeguarding sensitive healthcare data and maintaining secure messaging solutions within Salesforce.Implemented a POC for multi-factor authentication to block unauthorized access to customer contact information changes, enhancing security and privacy.Integrated Salesforce with third-party applications using REST/SOAP APIs, including Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) systems.Led the migration from CISCO to Avaya and Five9, improving call center efficiency, customer service, and achieving cost savings by optimizing telephony infrastructure.Developed POCs for seamless call transfers between CISCO, Avaya, and Five9, enabling real-time reporting and monitoring of service quality and performance.Integrated click-to-dial functionality through Five9, reducing manual number entry errors and enhancing CSR efficiency during transfers and conference calls.Implemented CISCO B+S connector CTI integration within Service Cloud, streamlining call routing and customer input selections for improved service.Integrated Avaya One-X Agent and Communicator with Service Cloud, optimizing agent efficiency and enhancing customer service capabilities.Optimized API callouts and Apex usage, implementing best practices to manage Governor Limits and enabling CSRs to handle inquiries through a single-screen interface.Developed Lightning Components and Apps, leveraging the Aura framework to enhance CRM functionality and improve user experience.Automated business processes using Lightning Process Builder, increasing operational efficiency and reducing manual intervention.Created custom reports and dashboards, delivering actionable insights to business users and CSRs, allowing for effective tracking of KPIs and trends.

• Identified quickly and accurately the critical issue when making decision or solving problems• Review and complete work orders to move, change, install, repair, or remove data communications equipment such as structured cabling, wires, POS, PC Support CCTV, phone systems, computer terminals, audio systems, DVR’s, digital signage, traffic monitoring systems and analytics, people counters, as well as wireless RF units.• Read technical manuals to learn correct settings for equipment• Modify equipment in accordance with user request• Test communication lines to ensure that specifications are met

• Stored donated goods (e.g. furniture, clothes, office supply) relative information into database• Troubleshot system errors and performance issues; and test system performance and capacity to ensure works properly• Analyze and inventory all key network infrastructure assets for planning of corporation wide infrastructure upgrade• Designed the user interface using various technologies like CSS3, HTML5 and JavaScript for incoming department•Documented the complete process flow to describe program development, logic, testing, and implementation, application integration, coding.•Wrote Python scripts to parse JSON, XML, HTML documents using BeautifulSoup and urllib2. •Interacted with the end users to define and document data warehouse business requirements as the foundation for database design, data extraction and analysis.• Developed an efficient and well-secured Administration module• Widely used Optimization technique in existing code•Created dashboard reports using Tableau once the data analytic completed.•Establish documentation for Agile methodology for implementation with a very water-fall-centric development team.•Worked closely with the development team and business team to review the design of systems, implement project plans and optimize project execution plan for each monthly and quarterly releases.•Used Excel extensively for data analysis, mapping and documenting data requirements.•Escalated risks and potential risks during the project to proper channels to meet stringent deadlines and keep the project milestones/deliverables on track.•Performed various types of testing such as sanity/smoke test, features testing, functionality, interface, regression, integration, GUI, performance, data validation. Involved in UAT testing.•Prepared weekly reports for the project manager showing progress against outstanding milestones, status, resource requirements, issues, risks and dependencies.•Performed Data Analysis of existing data using SQL.

• Updated various databases including the grievance log, applicant flow, HRIS, etc.• Reviewed and audited documentation to ensure data accuracy in Oracle & Infinium• Supported day-to-day HRIS user requests and HRIS projects• Capable of recognizing how impacts to business process or requirements would translate to necessary changes to an application• Operated as key partner and consultant to HR, Payroll, Finance, IT, Management, etc. – for system administration and functionality in order to support and optimize applicable processes.• Managed business request end to end; including prioritization, requirements gathering, functional specification documentation and end user needs to ensure a fully functioning HRIS in connection to organizations initiatives• Interpreted, manipulated, and migrated data from legacy systems in order to implement new HRIS