• Allocated resources and made critical decisions to ensure services delivery and staff productivity.• Demonstrated knowledge of Company products, services, policies and procedures and the ability to apply this knowledge when answering queries and requests from customers.• Communicated across different departments and Managing Director regarding project status, opportunities for improvement • Provided new product ideas based on current IT infrastructure.• Advised sales team… Show more • Allocated resources and made critical decisions to ensure services delivery and staff productivity.• Demonstrated knowledge of Company products, services, policies and procedures and the ability to apply this knowledge when answering queries and requests from customers.• Communicated across different departments and Managing Director regarding project status, opportunities for improvement • Provided new product ideas based on current IT infrastructure.• Advised sales team various ways to achieve different client requirements in order to gain maximum client satisfaction.• Communicated with clients in technical/non-technical ways regarding new product ideas and services requirements which involved complex technical concepts.More regular responsibility • Running regular checks on network and data security• Identifying and acting on opportunities to improve and update software and systems• Developing and implementing IT policy and best practice guides for the organisation• Designing training programs and workshops for staff• Conducting regular system audits•Negotiating the best business outcome and maximum the benefit for business •Allocated resources and made critical decisions to ensure services delivery and staff productivity•Managing and reporting on allocation of IT budget•Advised sales team various ways to achieve different client requirements in order to maximum client satisfaction•Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources. Show less

- General customer support and problem solving- Operation of the customer database- Data processing as customers request- Delivery of information/reporting to clients- Improve operation process to speed up delivery- Advised sales team various ways to achieve different client requirements in order to gain maximum client satisfaction and company profit.- Communicated with clients in technical/non-technical way regarding new product ideas and services requirements which… Show more - General customer support and problem solving- Operation of the customer database- Data processing as customers request- Delivery of information/reporting to clients- Improve operation process to speed up delivery- Advised sales team various ways to achieve different client requirements in order to gain maximum client satisfaction and company profit.- Communicated with clients in technical/non-technical way regarding new product ideas and services requirements which involved complex technical concept- Designed different templates to suit different data format for printing personalise content and image Show less